GonzoBanker Blog

A collection of observations, ruminations, predictions and random thoughts from Cornerstone Advisors

Five Priorities When Bank Strategy Meets Business Continuity

Bank leaders need to be ready with a SWAT team approach when the next thing no one expected comes...

Managing Commercial Real Estate in a COVID-Ravaged Landscape

Financial institutions struggling with the SBA’s Paycheck Protection Program can expect an even...

Bringing Compliance Along on the Digital Journey

Compliance plays an important role in a financial institution’s relationship with its customers....

Optimizing the Contact Center in the New Normal

Time-tested best practices can help financial institutions stay agile in the face of COVID-19. The...

Content and the Race to Stay Relevant in a Socially Distant World

Financial institutions must help digital-first buyers with meaningful content. Here’s how to do it....

Payments in the Pandemic: The Interchange Impact to Financial Institutions

A very real reason to explore strategies that can offset the impact of the coronavirus The...

Payments in the Pandemic: Five Ways Financial Institutions Can Make a Difference Today

Tips to help banks and credit unions manage the strain of the coronavirus on their payments...

A Five-Step Action Plan to Mobilize ‘Mobile First’

Financial institutions that are not ready to fully serve customers digitally face an existential...

Planning Our COVID-19 Response is Also Planning for the New Normal

Financial institutions need to talk about the impact of the Coronavirus – when they finally come up...

Keeping Small Business Afloat While Addressing Risk

How financial institutions can make a long-term positive impact on the U.S. small business market...