Digital systems including consumer Internet banking, commercial Internet banking and cash management , bill pay, mobile, remote deposit capture, online account opening, etc. have become your customer “core” systems which means that any digital conversion or implementation mistake can have significant negative customer impact. The better alternative is a successful implementation of better tools and services with significant positive customer impact.
With Cornerstone consultants acting as advisor, best practice provider, and project manager (or co-manager), and our vendor-specific implementation playbooks and toolkits, you can be assured of a successful digital implementation.
- Team has helped more than 200+ financial institutions convert more than 75 different digital vendors
- Unmatched knowledge of all major digital vendor conversion strengths and weaknesses – with plans to plug their gaps
- Special focus on channel integration, customer experience, adoption, self-service improvements and customer communication
- Disciplined approach to reduce risk, ensure benefit realization and meet timeline and budget expectations
- Conversion Readiness Assessment and project documentation addresses examiner expectations
So, What Makes Us Different?
REAL LIFE RISK MANAGEMENT
Our real-world experiences will help you address the vendor-specific weaknesses each vendor has in product design, conversion mapping, integration, training, testing, go live and post-implementation processes.
BUSINESS IMPACT RESULTS
Far too many institutions end up converting bad customer experiences onto new systems. Our relentless focus on improving processes, customer experience and efficiency drives our implementation effort so you can actually experience all those expected benefits that drove your decision.
Our digital strategy experts can help design customer experience improvements, BCP experts can help update your BCP plans, Information Security experts can help you design system security, or our Marketing experts can help with customer communication. Our entire team is devoted to your successful implementation.
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