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GonzoBanker Blog

A collection of observations, ruminations, predictions and random thoughts from Cornerstone Advisors

How Can We Make the Short-Term Increase in Digital Banking Activity Permanent?

Converting new digital accounts into lasting relationships will take proactive care and feeding. A...

Bankers Are Caught in a Revenue Recession

Short-term moves to fill earnings shortfalls on the backs of customers will backfire spectacularly....

But I Really Like My Technology Vendor!

How much are you willing to pay to be chummy with your solution provider? In a recent survey of...

Fintech on Fire: Deals to Watch

The fintech market is smokin’ hot right now. But is it headed into a warm, steady burn, or will it...

Commoditization, Optimization or Transformation: What’s In Your Core Wallet?

Three winning core strategies to accommodate any financial institution’s budget, business case, and...

GonzoBanker’s Post-Pandemic Customer Care Playbook

Transform your customer care function from a back-office cost center to a 21st century competitive...

Leave My Interchange Alone!

The Fed’s proposed change to the Durbin Amendment could mean big losses in payment card interchange...

Questions to Ask Before Vendor Contract Negotiations

Successful contract negotiators know when to hold ’em and when to fold ’em. While there is clearly...

Five Ways to Use Advanced Analytics to Drive Revenue

Financial institutions should make data analytics a key component of their revenue growth...

Two Executive Views of Digital Transformation, and Why They Both Matter

A new customer digital experience that doesn’t deliver long-term results won’t matter in the long...