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GonzoBanker Blog

A collection of observations, ruminations, predictions and random thoughts from Cornerstone Advisors

De-Politicizing the Overdraft Discussion

As financial institutions look to evolve overdraft services, they should look at data to enhance...

Banking’s Hard Fork in the Post-Neobank Era

Delivering a better customer experience is not the only way for banks to gain a competitive...

ICE to Buy Black Knight – So What?

ICE should take care to ensure that this deal does not slow the speed to market of both companies.

The U.S. Credit Invisibility Problem

To meaningfully solve the credit invisibility challenge, fintech companies need to enable banks and...

Quandary 2021: Responding to Competitive Shifts in Overdraft Fees

News of waiving overdraft fees may sound like a big win for consumers. But it comes with a pile of...

Will Customers Still Use Branches if They See a Great Digital Alternative?

“Your satisfaction is our top priority. So, if you could try to act really satisfied, that would be...

5 Multi-Channel Questions Branch Staff Needs to Be Able to Answer

Conversations about customer channel migration, branch sales and growth are gaining momentum. But...

Leave My Interchange Alone!

The Fed’s proposed change to the Durbin Amendment could mean big losses in payment card interchange...

Questions to Ask Before Vendor Contract Negotiations

Successful contract negotiators know when to hold ’em and when to fold ’em. While there is clearly...

How to Successfully Implement a Digital Solution

In today’s financial services environment, not serving customers digitally is not an option. Now...