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Alarm Over Inadequate Responses from Banks' Generative AI Chatbots

By: John Lopez on Jun 9, 2023 11:52:00 PM

banks AI

The use of chatbots in the banking industry continues to rise steadily, with more banks incorporating them into their services. According to Cornerstone Advisors, as of early 2020, 13% of banks already had chatbots; with the release of popular large language models like ChatGPT, this number could be way north today.
2 min read

A Letter to Bank and Credit Union Software Vendors

Mar 14, 2024by John Meyer

Dear bank and credit union software vendors, Mea culpa. Years ago, when I was a chief product officer involved in...
8 min read

36 Hours at Fintech Meetup: Three Themes from the Las Vegas Event

Mar 7, 2024by Mary Wisniewski

It happened this week: Fintech Meetup, one of the newer trade events that brought 4,000 or so fintech and banker types...
5 min read

Scale Matters … But Smart Matters More

Feb 29, 2024by Steve Williams

While growth and scale are helpful, bank leaders need to dive deeper into enterprise performance data to uncover the...