In the News

Putting Intel Behind AI Decisions

AI. Aug 1, 2023 While it takes some foresight and imagination to position a credit union for the AI future, it’s not hard for a CU to learn where it stands among peers in tech performance, says Steven Simpson, head of data science at Cornerstone Advisors.

Agency Raises Alarm Over Inadequate Responses from Banks Generative AI

banks. AI. Jun 23, 2023 According to Cornerstone Advisors, as of early 2020, 13% of banks already had chatbots; with the release of popular large language models like ChatGPT, this number could be way north today.

Alarm Over Inadequate Responses from Banks' Generative AI Chatbots

banks. AI. Jun 10, 2023 The use of chatbots in the banking industry continues to rise steadily, with more banks incorporating them into their services. According to Cornerstone Advisors, as of early 2020, 13% of banks already had chatbots; with the release of popular large language models like ChatGPT, this number could be way north today.

HR Answers: How AI can help ease the credit union staffing squeeze

AI. credit union. Jun 9, 2023 While no two credit unions are alike, there is one thing they all have in common: challenges with recruiting and retaining staff. Attracting qualified talent is a top concern today say 67% of bank executives and 63% of credit union executives, according to a survey by Cornerstone Advisors.

Fintechs expand AI auto-lending tool for credit unions

AI. financial institutions and fintechs. credit unions. May 22, 2023 Adopting tools for automation can require a certain level of trust from executives, said Daryl Jones, senior director at Cornerstone Advisors, and there can be a disconnect when "the behavioral side never gets changed to adopt the technology and allow for the efficiency and scale."

Where Banks Will Invest Their 2023 Technology Budgets: AI, APIs, CRM

bank technology. banks. AI. CRM. bank delivery investments. Feb 21, 2023 A new study from Cornerstone Advisors, What’s Going On In Banking 2023, reveals where banks and credit unions will place their technology bets in this uncertain year.