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A Letter to Bank and Credit Union Software Vendors
Dear bank and credit union software vendors, Mea culpa. Years ago, when I was a chief product officer involved in...
By: Frank Gargano on Jan 20, 2023 8:58:00 AM
Ryan Brogan, senior director for Cornerstone Advisors, highlighted how traditional call centers are often inundated with simple requests that could otherwise be addressed by a conversational AI — thereby freeing the staffers for more intricate cases.
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