In the News

Credit unions turn to chatbots and AI for member service

Cornerstone Credit Union League. Jan 20, 2023 Ryan Brogan, senior director for Cornerstone Advisors, highlighted how traditional call centers are often inundated with simple requests that could otherwise be addressed by a conversational AI — thereby freeing the staffers for more intricate cases.

#3104: 2022 Gonzo Banker Awards Brimming with Credit Union Winners...

gonzobanker awards. GonzoBanker. Cornerstone Credit Union League. Jan 13, 2023 One of my favorite ways to kick off our coverage of credit unions each year is to feature the annual Gonzo Banker Awards that highlight the amazing humans in the financial services industry, along with industry organizations that exceeded all expectations -- and a few that didn't quite measure up.

6 Strategic Imperatives for Credit Unions in a Digital-First World

Strategic Planning. credit union digital strategy. credit union strategy. Credit union conference. credit union. Credit Union Times. Credit Union Journal. Cornerstone Credit Union League. Credit Union Business. Credit Union National Association. Credit Union 2.0. Oct 6, 2022 The largest U.S. banks are investing in technologies that aren’t yet on the radar of many smaller banks and credit unions, according to Cornerstone Advisors.