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Frank Gargano

Fintechs expand AI auto-lending tool for credit unions

AI. financial institutions and fintechs. credit unions. May 22, 2023

Adopting tools for automation can require a certain level of trust from executives, said Daryl Jones, senior director at Cornerstone Advisors, and there can be a disconnect when "the behavioral side never gets changed to adopt the technology and allow for the efficiency and scale."

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Risky business: A look at the NCUA's supervisory priorities for 2023

Consumer Reports. Jan 25, 2023 Research from a recent Cornerstone Advisors report found that more than 59% of credit union leaders surveyed chose the interest rate environment as a top concern for 2023, up from 38% in 2022.

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Credit unions turn to chatbots and AI for member service

Cornerstone Credit Union League. Jan 20, 2023 Ryan Brogan, senior director for Cornerstone Advisors, highlighted how traditional call centers are often inundated with simple requests that could otherwise be addressed by a conversational AI — thereby freeing the staffers for more intricate cases.

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Digital-only Alliant Credit Union overhauls account-opening

Digital Banking. Accounting & Finance. credit union. Jan 7, 2023 "There's very few implementations of an omnichannel solution that are done big bang, [but rather] they're almost always implemented piece-by-piece," said Jim Burson, managing director at Cornerstone Advisors.

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SECU's protege credit union decides to go it alone

Credit Union 2.0. Oct 17, 2022 The potential departure from SECU could pose significant risks to LGFCU's operations overall, according to Tony DeSanctis, senior director with Cornerstone Advisors.

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