Command Center

Content curated by our experts to help guide you through current industry challenges

  • All
  • Remote Delivery
  • Remote Workforce
  • Credit Impact
  • Payments

One unexpected COVID stat – better credit scores

Read Article

COVID accelerated payments innovation

Read Article

One unexpected COVID trend – coin hoarding

Read Article

Good Financial Brand consumer lending insights

Read Article

Are millennials struggling more from the pandemic?

Millennials’ spending doesn’t reflect their economic plight, TD warns

Read Article

Consumer COVID worries

Stalled stimulus talks put bankers on edge

Read Article

Not a bad director-level summary of post-COVID lender skills

Read Article

A pandemic lifeline for bill pay?

Could coronavirus chaos bring bill-payment back to banks?

Read Article

Pandemic liquidity issues

Banks urge Fed to revise liquidity rule after pandemic shock

Read Article

A best practice from our cities

Read Article

We all saw more fraud coming

Read Article

CRE credit quality concerns

CRE concerns intensify as stimulus programs expire

Read Article

COVID borrower pushback

Banks criticized for requiring balloon payments on loans in forbearance

Read Article

More credit card delinquencies?

Read Article

Bankers see the need for long-term relief

Bankers urge extension of CARES Act reg relief

Read Article

Very different approaches to COVID cost-cutting

Why some banks are aggressively cutting costs and others aren’t

Read Article

COVID impact on credit card balances

Credit unions’ credit card balance declines mirror broader trend

Read Article

COVID impacts borrowing limits

Capital One cuts card spending limits amid impasse in jobless aid

Read Article

Moratorium extensions

Agencies extend freeze on foreclosures and evictions to end of year

Read Article

COVID and payments consolidation

Read Article

Community bank PPP lending beats the big banks

Community banks beat big banks on loan growth in Q2 thanks to PPP

Read Article

The permanent decline of cash

Read Article

Agencies delay COVID fees

Fannie and Freddie pushing COVID refi fee to December

Read Article

Community banks show their importance

Small banks are dominating the Fed’s Main Street Lending Program

Read Article

Helping bank employees get back to work

Banks ramp up child care, home-schooling support for working parents

Read Article

Record FHA mortgage deliquencies

Read Article

Will long term remote jobs be a hiring advantage?

Read Article

Fast migration to online buying creates headaches

Read Article

”Remote Collaboration” is a new required capability

Read Article

PPP loan forgiveness in full swing

Forging ahead with PPP loan forgiveness

Read Article

COVID and bank capital requirements

Will pandemic compel Congress to ease bank capital requirements?

Read Article

June government income and spending statistics

Personal Income and Outlays, June 2020 and Annual Update

Read Article

Guaranteed record low mortgage rates

Read Article

Banks get serious about BI and branches

Read Article

Everybody works at home forever? Not so fast.

Companies Start to Think Remote Work Isn’t So Great After All

Read Article

The ABA, Banks, and Masks

ABA offers political lifeline on masks, and banks are relieved

Read Article

PPP clarification on loan forgiveness

Read Article

Congress and CRE

Does Congress have cure for what’s ailing CRE borrowers?

Read Article

COVID-19 creates bank-fintech partnerships

Banks seek more fintech help for PPP’s next phase

Read Article

Some thoughts on COVID-19 and recruiting talent

Read Article

Mortgage credit continues to tighten

Mortgage Credit Availability Decreased in June

Read Article

Some thoughts on branch re-opening

Getting the most out of that reopened branch

Read Article

Some interesting survey data from FIs on returning to work

Read Article

Branch closures are accelerating

National Bank in Colorado joins growing list of banks closing branches

Read Article

No surprise. COVID-19 has stopped merger activities.

Coronavirus takes toll on bank M&A

Read Article

A fintech success story during COVID-19

Read Article

Bankers talk COVID-19

Bankers fear surge in coronavirus cases will delay economic recovery

Read Article

Early CRE unwinding

Read Article

Bank dividend suspension talk heats up

Fed should make banks stop paying dividends, Senate Democrats say

Read Article

Prepaid cards grow in COVID-19 times

Read Article

Customer fallout from PPP

Read Article

Sobering payment skip data

Read Article

Branch expansion continues through COVID-19

Read Article

Bank sentiment going forward

Read Article

Cost cutting gets more intense

Read Article

The latest mortgage forbearance numbers for May 2020

Share of Mortgage Loans in Forbearance Increases to 8.46%

Read Article

Coronavirus response puts American bankers in a tight spot.

Lender beware: Emergency relief efforts are inherently risky

Read Article

Increased savings may be a surprise since COVID-19.

Consumer Spending Fell Off a Cliff. Savings Data Offer Hope.

Read Article

A big jump in the savings rate. But how much is permanent?

Read Article

Interesting U.S. Bancorp statistic on branch transactions that have moved to digital

U.S. Bancorp could step up branch closings post-COVID

Read Article

More evidence that COVID-19 has accelerated contactless payments

Gig grocery shoppers further the shift to contactless payments

Read Article

Delinquency forecasts get more optimistic

Read Article

How permanent will changes in banking behavior be?

Read Article

Interesting take on remote employee challenges

Read Article

Fraud and the downside of remote access

Read Article

Some interesting April stats on credit cards

Read Article

April existing home sales data from NAR

Existing-Home Sales Wane 17.8% in April

Read Article

Consumer spending during COVID-19

Read Article

The clock is ticking on loan forbearance.

Read Article

Some serious mainstreaming of prepaid cards

Read Article

Visa allows remote employee work for 2020. Will it really change in 2021?

Read Article

Surging money transfer downloads point out the importance of being top of wallet.

Read Article

Ag lenders sort through COVID-19 issues

Read Article

COVID-19 has crushed online lenders

Read Article

Mastercard reports some spending recovery for the week of May 7

Read Article

Homebuying during COVID-19 is still about supply and demand.

Read Article

More on the surge in contactless cards

Read Article

When and how will bank employees go back to the office

Banks’ back-to-the-office playbook

Read Article

Some numbers and predictions on digital banking

Read Article

The first COVID-19 contactless payment backlash

Read Article

April employment numbers

United States ADP Employment Change

Read Article

And so begin the unexpected consequences of the incredibly fast implementation of PPP lending

Latest worry for PPP lenders: Liability for loans they didn’t make

Read Article

The COVID-19 impact on payments. One big retailer says no cash upon re-opening.

Read Article

One of the best articles on how to set up the forgiveness process. No, make that, the BEST article.

How to Set Up For PPP Forgiveness

Read Article

Community banks are looking at a big opportunity with small businesses—if they can overcome the loan forgiveness nightmare.

Read Article

Good spin on contactless cards with some fresh data

Read Article

An interesting take on credit cards in the pandemic

Read Article

Banks may want to prepare their SWAT teams for the next unexpected event

Read Article

Familiar problems with the massive and fast PPP volumes

Read Article

The latest card spending trends from PSCU

Read Article

An opportunity for community banks and credit unions to be heroes?

Read Article

Citi and Wall Street try to figure out Back to Work

Read Article

Fed eases money movement rules

Read Article

The Financial Brand’s take on the New Post-COVID Normal

Read Article

Cornerstone's Tony DeSanctis says mobile wallets offer a great alternative.

Read Article

It's no surprise that forbearance requests increase.

Read Article

Evidence of banks hard at work helping PPP borrowers

Heavy demand for SBA aid drives applications as high as 25% of banks’ loan books

Read Article

New territory with Central Bank balance sheets

Read Article

Potential Fannie/Freddie moves to bolster mortgage delinquencies

Read Article

Compliance plays an important role in a financial institution’s relationship with its customers. Bankers need to do it right.

Read Article

Good reference guide for COVID-19 programs from a legal perspective

Read Article

Big banks not cutting digital investments

Banks’ digital upgrade plans unshaken by coronavirus

Read Article

Commercial rent default and the impact on CRE portfolios warrant close monitoring.

Read Article

A data tool that predicts future consumer spending. No endorsement, but it is an interesting take on things.

Read Article

Cornerstone's Ryan Brogan shares best practices to help financial institutions stay agile in the face of COVID-19.

Read Article

It’s no surprise that contactless payments have spiked. How much will the change be permanent?

Read Article

Everybody is prioritizing payments projects.

The coronavirus is putting payments IT projects into hyperdrive

Read Article

Troubling data and predictions for online loans

Read Article

PPP funds tapped - SBA loans approved in the last 14 days equal the previous 14 years.

Small Business Administration’s EIDL funds are gone; PPP next

Read Article

Another example of how Covid-19 is stressing the banking system

Read Article

Chase is the first bank to announce earnings - much higher loan loss reserves.

Read Article

Cornerstone's Joe Ganzelli shares sobering loan deferment, forbearance and PPP industry perspectives in advance of Q1 earnings.

Banks meet ‘mad scramble’ for loan deferments, but at what cost?

Read Article

Some sobering statistics on debit credit spending

Read Article

Converting new digital accounts into lasting relationships will take proactive care and feeding.

Read Article

Some numbers on Fed lending and balance sheet as of today

Read Article

Financial institutions must help digital-first buyers with meaningful content. Here’s how to do it.

Read Article

Fresh intel on consumer spending that could help interchange projections

Read Article

J.D. Power numbers on March auto purchases confirm what we all knew.

How the coronavirus crisis is upending auto lending

Read Article

Unanticipated consequence – fast growth of brokered deposits

Out-of-market deposits helping small banks meet surge in loan requests

Read Article

Another early indicator of lower purchase mortgage volumes

Read Article

The ICBA moves Fed Policy. Kudos. More details on their web site.

Read Article

Everybody is trying to figure out their contact center strategy, short-term and long-term.

Read Article

Cornerstone’s Joe Ganzelli shares this up-to-date information on the situation at the big SBA lenders.

Read Article

Some news on the next Fed steps on lending

Read Article

Tony DeSanctis projects the impact of the pandemic on interchange to financial institutions based on three economic scenarios.

Read Article

Early data that will affect our RE loan demand estimates

Read Article

Brian Riley’s article makes our Command Center on its title alone.

Read Article

Banks provide timely and practical SBA ideas to the regulators.

Read Article

Insights and metrics into how Ally, Discover and USAA transitioned to home based call center reps

How banks prepared call center reps to handle surge in volume — from home

Read Article

Despite cloudy rules and guidance, banks are moving at unprecedented speed to help small businesses.

Confusion, inconsistency mar rollout of small-business loan program

Read Article

Auto sales just dropped like a rock to levels not seen since the tail end of the Great Recession.

Read Article

Your call center can be an important differentiator right now against your digital bank competitors.

Read Article

We have heard from almost everybody that $350 billion won’t come near to meeting SBA demand.

Mnuchin may seek more money for SBA lending program – CNBC

Read Article

Treasury statement on government mortgage relief programs – only for people who have lost jobs

Read Article

Fox News to banks on small business outreach: 'Full steam ahead'

Read Article

The demographics and financial behaviors of the “Overdrafters” show why a national overdraft protection plan makes sense.

Read Article

Good intel on how large banks are adapting call centers and employees

Read Article

Good Paycheck Protection Loan Program info from Joe Ganzelli

Read Article

Tips to help banks and credit unions manage the strain of the coronavirus on their payments businesses

Read Article

Some good numbers on balance sheet impact

Read Article

Good mortgage servicing information

Read Article

Early Fed action for central banks

Read Article

Some interesting early COVID-19 customer deposit activity in this article

Read Article

New card transaction volumes show that FIs must expect interchange to drop off significantly during shelter-in-place. Grocery, which averages $0.14/transaction, has increased from 30% to 40% of spend to 80%.

Read Article

Interesting data and spin on credit line draws.

Read Article

More mortgage industry credit, liquidity news

Mortgage lenders ask SEC, FINRA for relief from margin calls

Read Article

In customer communications, add a postscript reminder warning of COVID phishing scams.

Coronavirus phishing scams proliferate

Read Article

What creditcards.com is telling consumers, if you can live through the ad

Read Article

A community bank effort to proactively help its customers getting relief checks

Read Article

Early regulator response in the mortgage market

Read Article

In the midst of Coronavirus uncertainty, bankers must be mindful of what they can control and how they want their story to be read.

Preparing for the Unpredictable

Read Article

Financial institutions that are not ready to fully serve customers digitally face an existential threat.

Read Article

Why contact centers remain important during the crisis and challenges of home-based call centers

Read Article

The numbers being thrown around regarding the coronavirus are scary—but often wrong, and worse, used out of context.

Read Article

Financial institutions need to talk about the impact of the Coronavirus – when they finally come up for air.

Read Article

One example of an FI easing customer access to funds

WSFS Stands Ready to Support Customers Impacted by COVID-19

Read Article

With an economic downturn almost a certainty, credit unions need to move forward cautiously with member business lending.

Read Article

How financial institutions can make a long-term positive impact on the U.S. small business market

Read Article

Great Cornerstone client showing how to calm investor and board fears and validate that you’re on top of COVID

Read Article

Some thoughts on dealing with employee cases of Covid-19

An Employee Has COVID-19. Now What Do I Do?

Read Article
Show more

Banks get serious about BI and branches

Read Article

Branch closures are accelerating

National Bank in Colorado joins growing list of banks closing branches

Read Article

A fintech success story during COVID-19

Read Article

Branch expansion continues through COVID-19

Read Article

Interesting U.S. Bancorp statistic on branch transactions that have moved to digital

U.S. Bancorp could step up branch closings post-COVID

Read Article

Some numbers and predictions on digital banking

Read Article

The Financial Brand’s take on the New Post-COVID Normal

Read Article

Compliance plays an important role in a financial institution’s relationship with its customers. Bankers need to do it right.

Read Article

Big banks not cutting digital investments

Banks’ digital upgrade plans unshaken by coronavirus

Read Article

Cornerstone's Ryan Brogan shares best practices to help financial institutions stay agile in the face of COVID-19.

Read Article

Converting new digital accounts into lasting relationships will take proactive care and feeding.

Read Article

Financial institutions must help digital-first buyers with meaningful content. Here’s how to do it.

Read Article

Everybody is trying to figure out their contact center strategy, short-term and long-term.

Read Article

Your call center can be an important differentiator right now against your digital bank competitors.

Read Article

The demographics and financial behaviors of the “Overdrafters” show why a national overdraft protection plan makes sense.

Read Article

Good intel on how large banks are adapting call centers and employees

Read Article

Some interesting early COVID-19 customer deposit activity in this article

Read Article

A community bank effort to proactively help its customers getting relief checks

Read Article

Financial institutions that are not ready to fully serve customers digitally face an existential threat.

Read Article

The numbers being thrown around regarding the coronavirus are scary—but often wrong, and worse, used out of context.

Read Article

Financial institutions need to talk about the impact of the Coronavirus – when they finally come up for air.

Read Article

One example of an FI easing customer access to funds

WSFS Stands Ready to Support Customers Impacted by COVID-19

Read Article
Show more

Will long term remote jobs be a hiring advantage?

Read Article

”Remote Collaboration” is a new required capability

Read Article

Some thoughts on COVID-19 and recruiting talent

Read Article

Some interesting survey data from FIs on returning to work

Read Article

Interesting take on remote employee challenges

Read Article

Fraud and the downside of remote access

Read Article

Visa allows remote employee work for 2020. Will it really change in 2021?

Read Article

When and how will bank employees go back to the office

Banks’ back-to-the-office playbook

Read Article

Citi and Wall Street try to figure out Back to Work

Read Article

Cornerstone's Ryan Brogan shares best practices to help financial institutions stay agile in the face of COVID-19.

Read Article

Insights and metrics into how Ally, Discover and USAA transitioned to home based call center reps

How banks prepared call center reps to handle surge in volume — from home

Read Article

In customer communications, add a postscript reminder warning of COVID phishing scams.

Coronavirus phishing scams proliferate

Read Article

In the midst of Coronavirus uncertainty, bankers must be mindful of what they can control and how they want their story to be read.

Preparing for the Unpredictable

Read Article

Why contact centers remain important during the crisis and challenges of home-based call centers

Read Article

Financial institutions need to talk about the impact of the Coronavirus – when they finally come up for air.

Read Article

Great Cornerstone client showing how to calm investor and board fears and validate that you’re on top of COVID

Read Article

Some thoughts on dealing with employee cases of Covid-19

An Employee Has COVID-19. Now What Do I Do?

Read Article
Show more

One unexpected COVID stat – better credit scores

Read Article

Good Financial Brand consumer lending insights

Read Article

Not a bad director-level summary of post-COVID lender skills

Read Article

CRE credit quality concerns

CRE concerns intensify as stimulus programs expire

Read Article

COVID borrower pushback

Banks criticized for requiring balloon payments on loans in forbearance

Read Article

COVID impact on credit card balances

Credit unions’ credit card balance declines mirror broader trend

Read Article

COVID impacts borrowing limits

Capital One cuts card spending limits amid impasse in jobless aid

Read Article

Moratorium extensions

Agencies extend freeze on foreclosures and evictions to end of year

Read Article

Community bank PPP lending beats the big banks

Community banks beat big banks on loan growth in Q2 thanks to PPP

Read Article

Agencies delay COVID fees

Fannie and Freddie pushing COVID refi fee to December

Read Article

Community banks show their importance

Small banks are dominating the Fed’s Main Street Lending Program

Read Article

Record FHA mortgage deliquencies

Read Article

PPP loan forgiveness in full swing

Forging ahead with PPP loan forgiveness

Read Article

Guaranteed record low mortgage rates

Read Article

PPP clarification on loan forgiveness

Read Article

Congress and CRE

Does Congress have cure for what’s ailing CRE borrowers?

Read Article

COVID-19 creates bank-fintech partnerships

Banks seek more fintech help for PPP’s next phase

Read Article

Mortgage credit continues to tighten

Mortgage Credit Availability Decreased in June

Read Article

Early CRE unwinding

Read Article

Sobering payment skip data

Read Article

The latest mortgage forbearance numbers for May 2020

Share of Mortgage Loans in Forbearance Increases to 8.46%

Read Article

Coronavirus response puts American bankers in a tight spot.

Lender beware: Emergency relief efforts are inherently risky

Read Article

Delinquency forecasts get more optimistic

Read Article

Some interesting April stats on credit cards

Read Article

Consumer spending during COVID-19

Read Article

The clock is ticking on loan forbearance.

Read Article

Ag lenders sort through COVID-19 issues

Read Article

COVID-19 has crushed online lenders

Read Article

And so begin the unexpected consequences of the incredibly fast implementation of PPP lending

Latest worry for PPP lenders: Liability for loans they didn’t make

Read Article

One of the best articles on how to set up the forgiveness process. No, make that, the BEST article.

How to Set Up For PPP Forgiveness

Read Article

Community banks are looking at a big opportunity with small businesses—if they can overcome the loan forgiveness nightmare.

Read Article

Familiar problems with the massive and fast PPP volumes

Read Article

An opportunity for community banks and credit unions to be heroes?

Read Article

Evidence of banks hard at work helping PPP borrowers

Heavy demand for SBA aid drives applications as high as 25% of banks’ loan books

Read Article

Potential Fannie/Freddie moves to bolster mortgage delinquencies

Read Article

Commercial rent default and the impact on CRE portfolios warrant close monitoring.

Read Article

Troubling data and predictions for online loans

Read Article

PPP funds tapped - SBA loans approved in the last 14 days equal the previous 14 years.

Small Business Administration’s EIDL funds are gone; PPP next

Read Article

Cornerstone's Joe Ganzelli shares sobering loan deferment, forbearance and PPP industry perspectives in advance of Q1 earnings.

Banks meet ‘mad scramble’ for loan deferments, but at what cost?

Read Article

Some numbers on Fed lending and balance sheet as of today

Read Article

J.D. Power numbers on March auto purchases confirm what we all knew.

How the coronavirus crisis is upending auto lending

Read Article

Another early indicator of lower purchase mortgage volumes

Read Article

The ICBA moves Fed Policy. Kudos. More details on their web site.

Read Article

Cornerstone’s Joe Ganzelli shares this up-to-date information on the situation at the big SBA lenders.

Read Article

Some news on the next Fed steps on lending

Read Article

Tony DeSanctis projects the impact of the pandemic on interchange to financial institutions based on three economic scenarios.

Read Article

Early data that will affect our RE loan demand estimates

Read Article

Banks provide timely and practical SBA ideas to the regulators.

Read Article

Despite cloudy rules and guidance, banks are moving at unprecedented speed to help small businesses.

Confusion, inconsistency mar rollout of small-business loan program

Read Article

Auto sales just dropped like a rock to levels not seen since the tail end of the Great Recession.

Read Article

We have heard from almost everybody that $350 billion won’t come near to meeting SBA demand.

Mnuchin may seek more money for SBA lending program – CNBC

Read Article

Treasury statement on government mortgage relief programs – only for people who have lost jobs

Read Article

Fox News to banks on small business outreach: 'Full steam ahead'

Read Article

Good Paycheck Protection Loan Program info from Joe Ganzelli

Read Article

Tips to help banks and credit unions manage the strain of the coronavirus on their payments businesses

Read Article

Some good numbers on balance sheet impact

Read Article

Good mortgage servicing information

Read Article

Early Fed action for central banks

Read Article

Interesting data and spin on credit line draws.

Read Article

More mortgage industry credit, liquidity news

Mortgage lenders ask SEC, FINRA for relief from margin calls

Read Article

What creditcards.com is telling consumers, if you can live through the ad

Read Article

Early regulator response in the mortgage market

Read Article

In the midst of Coronavirus uncertainty, bankers must be mindful of what they can control and how they want their story to be read.

Preparing for the Unpredictable

Read Article

Financial institutions need to talk about the impact of the Coronavirus – when they finally come up for air.

Read Article

With an economic downturn almost a certainty, credit unions need to move forward cautiously with member business lending.

Read Article

How financial institutions can make a long-term positive impact on the U.S. small business market

Read Article
Show more

COVID accelerated payments innovation

Read Article

A best practice from our cities

Read Article

We all saw more fraud coming

Read Article

More credit card delinquencies?

Read Article

COVID and payments consolidation

Read Article

The permanent decline of cash

Read Article

Fast migration to online buying creates headaches

Read Article

Prepaid cards grow in COVID-19 times

Read Article

More evidence that COVID-19 has accelerated contactless payments

Gig grocery shoppers further the shift to contactless payments

Read Article

Some serious mainstreaming of prepaid cards

Read Article

Surging money transfer downloads point out the importance of being top of wallet.

Read Article

Mastercard reports some spending recovery for the week of May 7

Read Article

More on the surge in contactless cards

Read Article

The first COVID-19 contactless payment backlash

Read Article

The COVID-19 impact on payments. One big retailer says no cash upon re-opening.

Read Article

Good spin on contactless cards with some fresh data

Read Article

An interesting take on credit cards in the pandemic

Read Article

The latest card spending trends from PSCU

Read Article

Fed eases money movement rules

Read Article

Cornerstone's Tony DeSanctis says mobile wallets offer a great alternative.

Read Article

It’s no surprise that contactless payments have spiked. How much will the change be permanent?

Read Article

Everybody is prioritizing payments projects.

The coronavirus is putting payments IT projects into hyperdrive

Read Article

Another example of how Covid-19 is stressing the banking system

Read Article

Some sobering statistics on debit credit spending

Read Article

Fresh intel on consumer spending that could help interchange projections

Read Article

Tony DeSanctis projects the impact of the pandemic on interchange to financial institutions based on three economic scenarios.

Read Article

Brian Riley’s article makes our Command Center on its title alone.

Read Article

Tips to help banks and credit unions manage the strain of the coronavirus on their payments businesses

Read Article

New card transaction volumes show that FIs must expect interchange to drop off significantly during shelter-in-place. Grocery, which averages $0.14/transaction, has increased from 30% to 40% of spend to 80%.

Read Article

What creditcards.com is telling consumers, if you can live through the ad

Read Article
Show more