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GonzoBanker Blog

A collection of observations, ruminations, predictions and random thoughts from Cornerstone Advisors

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Best Practices (2)

Optimizing the Contact Center in the New Normal

Time-tested best practices can help financial institutions stay agile in the face of COVID-19. The...

Content and the Race to Stay Relevant in a Socially Distant World

Financial institutions must help digital-first buyers with meaningful content. Here’s how to do it....

Payments in the Pandemic: Five Ways Financial Institutions Can Make a Difference Today

Tips to help banks and credit unions manage the strain of the coronavirus on their payments...

A Five-Step Action Plan to Mobilize ‘Mobile First’

Financial institutions that are not ready to fully serve customers digitally face an existential...

Keeping Small Business Afloat While Addressing Risk

How financial institutions can make a long-term positive impact on the U.S. small business market...

Banking’s CRM Conquerors

How mid-size banks and credit unions turn CRM into success Financial institutions looking for...

Imagine … If Amazon Bought Your Bank

As a thought experiment, imagine if one evening Amazon CEO Jeff Bezos had one too many cocktails...

How Banks Can Stay More Connected Like Amazon

If consumers can get constant access to services and purchase through their computers, mobile...

Banking on CRM: Dreamers, Naysayers and Conquerors

The CRM market is shaping up to be the ultimate roller coaster ride. No other technology has been...

7 Rules When Bankers Face the Bear

Hopefully your holiday season was restful GonzoBankers – because 2019 is literally going to be a...