5 min read
Banks Should Make 2024 a True ‘Year of Digital’
Banks and credit unions won’t find a perfect digital vendor. What they can find is the right partner to fulfill their...
Chris Miller, director at Cornerstone Advisors, fully expects chatbots will only continue to learn and improve in their service delivery at a faster pace than CU call centers and member service reps, which could spell trouble for branches not too far down the road, at least in their current iteration.
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