Jim Burson

The 3 Dimensions of Bank Delivery Channel Management

Understanding their Return on Channel arms bank executives with the insight to better manage delivery investments and strategies. The shift in customer delivery channel usage is simply the most significant strategic challenge bank executives will face over the next decade. Unfortunately, most organizations are using outdated and flawed frameworks for managing this shift. To drive greater financial value, bankers must shake up their branch-centric perspective and embrace a more integrated view of delivery channel performance management.