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Elizabeth Gujral

The Holy Quest for CRM in Anytown, USA

Once upon a time, First Southern Farmers, Merchants & Community Bank & Trust (or FSFMCBT, for short) in Anytown, USA, was renowned for its neighborly charm. When Calvin DoRight founded the bank in 1948, delivering exceptional customer service was his dream. Fast forward to modern times, when Thomas...

BaaS Banks Are in Time Out, and Here’s Why It’s a Big Deal

To realize the rewards of the BaaS industry, banks, and fintechs will have to learn to play by some...