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Terence Roche

COVID-19: Real Trends and Stories From the Front Line

Banks and credit unions report the pandemic’s impact on customer behavior. There have been all sorts of discussions about the impact of COVID-19 on branches, customers and banking activity. At Cornerstone, we had a novel idea: instead of people like us droning on about what’s happening at financial institutions, why not hear what bankers who are living this every day at the front line have to say?

Will Customers Still Use Branches if They See a Great Digital Alternative?

“Your satisfaction is our top priority. So, if you could try to act really satisfied, that would be...

How Can We Make the Short-Term Increase in Digital Banking Activity Permanent?

Converting new digital accounts into lasting relationships will take proactive care and feeding. A...

Two Executive Views of Digital Transformation, and Why They Both Matter

A new customer digital experience that doesn’t deliver long-term results won’t matter in the long...

Planning Our COVID-19 Response is Also Planning for the New Normal

Financial institutions need to talk about the impact of the Coronavirus – when they finally come up...

And Now, a Word from Your Human Resources Leaders

“Lisa, if you don’t like your job you don’t strike. You just go in every day and do it really...

Getting Ready for the 2019 Deposit Slugfest

“Money frees you from doing things you dislike. Since I dislike doing nearly everything, money is...

Some Banks Still Don’t Get It – A Real-Life Frontline Experience

Gonzo Readers, there are times where there is no need to opine or argue to make a point. All you...

Five Things Banks Can Never Outsource

For all the time banks spend talking about what they can outsource, how often do they talk about...

The New Rules of Cash Management

“For a list of all the ways technology has failed to improve the quality of life, please press...