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Banking in 2022
Contracts Negotiation
New Contracts
Contract Renewal
Contract Roadmap
Mergers
Mergers and Acquisitions
Technology Decisioning and Integration
Contract Negotiation
Transaction Advisory Services
Transformation
Core
Digital
Branch
Information Technology
Lending
Payments
Technology Performance Management
Research and Fintech Advisory
Advisory Services
Commissioned Research
Fintech Vendor Vetting
Performance
Benchmarking and Performance Management
Branch Rationalization
Contact Center Innovation
Digital Experience
Lending Process
Operations Efficiency
Product and Fee Alignment
Payments Optimization
Strategic Planning
Next Step Services
Explore Services
Areas of Expertise
Advisory Services
Benchmarking
Branch & Online Channels
Contact Center
Contract Negotiation
Core
Customer Experience
Digital and Assisted Channels
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Banking in 2022
Terence Roche
Why Attracting and Retaining Talent is Not Enough
A focused plan for the development of next generation talent is more crucial than ever.
Strapping In For Real-Time ACH
An opportunity exists for banks to reach business customers with real solutions that solve real...
COVID-19: Real Trends and Stories From the Front Line
Banks and credit unions report the pandemic’s impact on customer behavior. There have been all...
Will Customers Still Use Branches if They See a Great Digital Alternative?
“Your satisfaction is our top priority. So, if you could try to act really satisfied, that would be...
How Can We Make the Short-Term Increase in Digital Banking Activity Permanent?
Converting new digital accounts into lasting relationships will take proactive care and feeding. A...
Two Executive Views of Digital Transformation, and Why They Both Matter
A new customer digital experience that doesn’t deliver long-term results won’t matter in the long...
Planning Our COVID-19 Response is Also Planning for the New Normal
Financial institutions need to talk about the impact of the Coronavirus – when they finally come up...
And Now, a Word from Your Human Resources Leaders
“Lisa, if you don’t like your job you don’t strike. You just go in every day and do it really...
Getting Ready for the 2019 Deposit Slugfest
“Money frees you from doing things you dislike. Since I dislike doing nearly everything, money is...
Some Banks Still Don’t Get It – A Real-Life Frontline Experience
Gonzo Readers, there are times where there is no need to opine or argue to make a point. All you...
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