Mike Rempel, Elizabeth Gujral

Consumer Lenders Still Struggle to Get With the Times

Data-driven best practices will help ensure a successful consumer lending transformation. In today’s digital-centric environment, consumers expect faster everything – and turnaround time on a loan application is no exception. However, Cornerstone research and data indicate that most banks and credit unions are simply not in step with customer expectations. It’s 2023 and innovations like AI are gaining steam, but dated systems and clunky processes continue to clog the consumer loan pipeline in most financial institutions.