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Financial services media outlets frequently look to Cornerstone subject matter experts for insights and analytics on current industry issues.

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The Financial Brand

Financial Institutions Face Critical Crossroads in 2024

The Financial Brand. Nov 22, 2023 “We’ll continue to see a rise in digital spend from high-performing financial institutions,” says Ron Shevlin, chief research officer at Cornerstone Advisors. “In particular, 2024 will see a significant increase on machine learning as FIs experiment with Generative AI use cases and conversational AI tools.”

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With Fintechs Under Pressure, It’s Time for Banks to Assess Partnership Risks

The Financial Brand. Nov 22, 2023 In 2022, a Cornerstone Advisors survey found that fintech was for the first time the “primary driver of growth” for financial institutions. But more than half of all financial institutions have no personnel dedicated to financial partnerships, said Ron Shevlin, Cornerstone's chief research officer.

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Unlock AI’s Often Overlooked Potential to Improve Your Core Processes

The Financial Brand. Nov 3, 2023 AI isn’t just about rolling out customer-facing tools like chatbots. It has immense potential in backend operations at financial institutions, according to Ron Shevlin, chief research officer at Cornerstone Advisors.

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Peer-to-Peer Payments Are Key To Financial Institutions

Cards & Payments. financial institutions and fintechs. The Financial Brand. Dec 20, 2022 As financial institutions look to revamp their payment strategies, peer-to-peer payments are expected to play a key role, says a report from Cornerstone Advisors.

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Why Apple Pay + Buy Now Pay Later Will Drive Banks to Google Plex

The Financial Brand. Jul 21, 2021 Growth in use of the Apple Card by Boomers doubled in 2020, according to research by Cornerstone Advisors.

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Chime Is Leading the Neobank Pack, But Complaints Are Flooding In

The Financial Brand. Jul 8, 2021 From 2013 to 2020, Chime grew its customer base to eight million. Then, in just over a year, it garnered another four million customers, according to Cornerstone Advisors.

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‘Buy Now, Pay Later’: An Innovative Lending Program Heading for a Cliff?

The Financial Brand. Dec 22, 2020 Currently dominated by fintechs, this layaway option is drawing scrutiny that is beginning to worry some experts.

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Coronavirus Forcing Financial Institutions to Revamp Contact Centers

The Financial Brand. Mar 18, 2020 With city after city moving to 'shelter-in-place' status, bank and credit union contact centers, a vital line of communication with customers, need to quickly pivot to remote operation.

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PNC Bank Counters ‘P2P War’ Speculation Over Its Venmo App Moves

The Financial Brand. Dec 23, 2019 The bank insists it's a security, not a competitive, issue because many consumers do not realize the potential risks that screen scraping creates.

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