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GonzoBanker Blog

A collection of observations, ruminations, predictions and random thoughts from Cornerstone Advisors

Posts about

Web & Mobile Banking

10 Banking Channel Metrics That Have Dramatically Changed in 10 Years

It shouldn’t be hard to convince you that the banking industry has changed dramatically over the...

COVID-19: Real Trends and Stories From the Front Line

Banks and credit unions report the pandemic’s impact on customer behavior. There have been all...

Will Customers Still Use Branches if They See a Great Digital Alternative?

“Your satisfaction is our top priority. So, if you could try to act really satisfied, that would be...

5 Multi-Channel Questions Branch Staff Needs to Be Able to Answer

Conversations about customer channel migration, branch sales and growth are gaining momentum. But...

How Can We Make the Short-Term Increase in Digital Banking Activity Permanent?

Converting new digital accounts into lasting relationships will take proactive care and feeding. A...

Two Executive Views of Digital Transformation, and Why They Both Matter

A new customer digital experience that doesn’t deliver long-term results won’t matter in the long...

Show Me the Money: Banks and Credit Unions Need to Establish a Chief Revenue Officer Position

FIs’ renewed focus on revenue generation, vendor relationships and new product development is great...

How to Successfully Implement a Digital Solution

In today’s financial services environment, not serving customers digitally is not an option.   Now...

How Vendor Contract Renewals Can Offset Earnings Challenges

In the wake of the COVID-19 pandemic, financial institutions can quickly realize savings by...

Bank Earnings Are Toast – It’s Time to Take Bold Action

Bank leaders need to mobilize their teams around proactive, disciplined actions to buttress the...