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GonzoBanker Blog

A collection of observations, ruminations, predictions and random thoughts from Cornerstone Advisors

Posts about

Retail Banking

COVID-19: Real Trends and Stories From the Front Line

Banks and credit unions report the pandemic’s impact on customer behavior. There have been all...

Will Customers Still Use Branches if They See a Great Digital Alternative?

“Your satisfaction is our top priority. So, if you could try to act really satisfied, that would be...

5 Multi-Channel Questions Branch Staff Needs to Be Able to Answer

Conversations about customer channel migration, branch sales and growth are gaining momentum. But...

How Can We Make the Short-Term Increase in Digital Banking Activity Permanent?

Converting new digital accounts into lasting relationships will take proactive care and feeding. A...

Bank Earnings Are Toast – It’s Time to Take Bold Action

Bank leaders need to mobilize their teams around proactive, disciplined actions to buttress the...

Optimizing the Contact Center in the New Normal

Time-tested best practices can help financial institutions stay agile in the face of COVID-19. The...

Content and the Race to Stay Relevant in a Socially Distant World

Financial institutions must help digital-first buyers with meaningful content. Here’s how to do it....

A Five-Step Action Plan to Mobilize ‘Mobile First’

Financial institutions that are not ready to fully serve customers digitally face an existential...

Planning Our COVID-19 Response is Also Planning for the New Normal

Financial institutions need to talk about the impact of the Coronavirus – when they finally come up...

Preparing for the Unpredictable

In the midst of Coronavirus uncertainty, we must be mindful of what we can control and how we want...