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GonzoBanker Blog

A collection of observations, ruminations, predictions and random thoughts from Cornerstone Advisors

Posts about

contact center

10 Banking Channel Metrics That Have Dramatically Changed in 10 Years

It shouldn’t be hard to convince you that the banking industry has changed dramatically over the...

Optimizing the Contact Center in the New Normal

Time-tested best practices can help financial institutions stay agile in the face of COVID-19. The...