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GonzoBanker Blog

A collection of observations, ruminations, predictions and random thoughts from Cornerstone Advisors

Posts about

Branch Sales & Service

10 Banking Channel Metrics That Have Dramatically Changed in 10 Years

It shouldn’t be hard to convince you that the banking industry has changed dramatically over the...

COVID-19: Real Trends and Stories From the Front Line

Banks and credit unions report the pandemic’s impact on customer behavior. There have been all...

Will Customers Still Use Branches if They See a Great Digital Alternative?

“Your satisfaction is our top priority. So, if you could try to act really satisfied, that would be...

GonzoBanker’s Post-Pandemic Customer Care Playbook

Transform your customer care function from a back-office cost center to a 21st century competitive...

Bank Earnings Are Toast – It’s Time to Take Bold Action

Bank leaders need to mobilize their teams around proactive, disciplined actions to buttress the...

A Five-Step Action Plan to Mobilize ‘Mobile First’

Financial institutions that are not ready to fully serve customers digitally face an existential...

Planning Our COVID-19 Response is Also Planning for the New Normal

Financial institutions need to talk about the impact of the Coronavirus – when they finally come up...

Preparing for the Unpredictable

In the midst of Coronavirus uncertainty, we must be mindful of what we can control and how we want...

20 Banking Realities for 2020

Year one of the Tech Decade in Banking will bring no shortage of tension between technology...

Will a digital-first population drive ITM adoption?

With the banking industry’s traditional ATM infrastructure and desire to woo digital customers,...