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GonzoBanker Blog

A collection of observations, ruminations, predictions and random thoughts from Cornerstone Advisors

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Best Practices

Will Customers Still Use Branches if They See a Great Digital Alternative?

“Your satisfaction is our top priority. So, if you could try to act really satisfied, that would be...

5 Multi-Channel Questions Branch Staff Needs to Be Able to Answer

Conversations about customer channel migration, branch sales and growth are gaining momentum. But...

GonzoBanker’s Post-Pandemic Customer Care Playbook

Transform your customer care function from a back-office cost center to a 21st century competitive...

Show Me the Money: Banks and Credit Unions Need to Establish a Chief Revenue Officer Position

FIs’ renewed focus on revenue generation, vendor relationships and new product development is great...

Building a Discipline to Drive Digital Banking Strategy

Smaller banks and credit unions can bring unique value to the mobile ‘arms race.’ Over the last two...

Three Tips for Agile Planning in 2020

Banking executives should take a page out of the software industry playbook and adopt an agile...

Bank Earnings Are Toast – It’s Time to Take Bold Action

Bank leaders need to mobilize their teams around proactive, disciplined actions to buttress the...

Banks & Fintech: Getting Stuff Done Together

My inbox and social feeds have been full of announcements over the past few weeks, mostly from...

Five Priorities When Bank Strategy Meets Business Continuity

Bank leaders need to be ready with a SWAT team approach when the next thing no one expected comes...

Bringing Compliance Along on the Digital Journey

Compliance plays an important role in a financial institution’s relationship with its customers....