Whether we are delivering a keynote session on industry trends or facilitating a breakout or online learning session, Cornerstone Advisors brings straight-from-the-front-line knowledge and energetic audience engagement. Drawing on hundreds of speeches and client engagements, we collaborate with you to develop customized content to fit any need. We regularly present “The Future of….” and “The GonzoBanker’s Guide to…” on just about every industry topic.
Cornerstone speakers are professionally trained, but not full-time speakers. We are active senior consultants who work with financial institutions daily. We are serious without taking ourselves too seriously, and our real-world examples lead to key audience takeaways.
Cornerstone sessions evaluate real business scenarios and solve tough strategic challenges. Our supporting reference decks, white papers and custom research initiatives are designed to provide ongoing value.
Trends from the Insight Vault
Cut through the noise and get smart on emerging industry issues with this fast-paced tour through the marketplace. Explore succinct research and analysis from Cornerstone experts and get to the “So What” of why some business and tech trends matter more than others. Take away actionable insights, humorous food-for-thought, and reality checks from the front line of banking.
The New Earnings Model
The way banks create value in an evolving competitive landscape is changing. In this session, we explore where the breakage is in the banking business model and how those breaks can be fixed across key lines of business, including commercial, retail, lending and wealth management. We’ll also discuss how it all fits together strategically. Your takeaways: new metrics and a dashboard for thriving in the New Earnings Model.
Pardon the Interruption: The Bank of the Future
This fast-paced and candid session explores various components of what the bank of the future will look like, including the branch of the future, the impact of mobile payments, and the impact of fintech on the banking industry.
The Impact of Fintech on Community Banks: Moneymaker or Dealbreaker?
Faced with ever-increasing regulations, rapidly changing technology, and new players in the industry, what should community banks do to defend their positions and thrive in the new world of banking? This session examines Cornerstone’s no-nonsense framework for addressing the broad issues affecting banking’s changing business model.
Platformification as a New Business Model
The traditional banking business model is eroding, consumers are demanding a wider range of personal tools and services, and technology is advancing at a rapid pace. So what? Much like Amazon changed retail’s business model, a perfect storm is blowing in financial services that will fundamentally change the industry’s business model. Banks and startups are shifting toward a state of platformification, a plug-and-play business model that allows multiple participants (producers and consumers) to connect to it and interact with one another to create and exchange value. In this session, expect the unexpected in terms of dynamic debate and discussion around the importance of platformification, what it takes to be a successful platform, how the evolution of platformification will unfold in financial services, and what it all means for your organization.
Results-Based Strategic Planning: Seven Secrets of Value-Creation
Explore what it takes to create a best practice strategic vision. Learn best practices from financial institutions that got past the fuzzy stuff and mastered results-based execution in their strategic planning initiatives.
Strategic Planning is Broken
Looking out on an industry of increasing “sameness,” strategy for many financial institutions is broken. Get beyond objectives to tackle vision, business model, brand, and positioning. Learn how to look further than the annual economic forecast and SWOT analysis, dig deeper and get to the “why” and “how” of strategy. Walk away with fundamental concepts to guide strategic development based on competitive strengths.
Strategy in the Next Era of Banking
As banks navigate fast-paced changes in customer preferences and competition from new and disruptive players, effective strategic planning is more essential than ever. Explore how banks must think about strategic planning in this new era and the keys to execution success.
Strategic Measures Every Manager Should Know
Beyond financial ratios, managers should be familiar with a set of important measures in the areas of growth, profitability, efficiency, risk, customer satisfaction, and employee engagement. These measures address performance and are leading indicators of future strength. You’ll learn best practices for improving ratios and how to assemble a working scorecard.
Growing in a Hyper-Competitive Environment
In their efforts to grow revenue, and especially non-interest income, community financial institutions’ focus has transitioned from economic and regulatory challenges to competitive and delivery resourcing challenges. In this session we’ll explore emerging industry trends impacting revenue and take a deep dive into several revenue-related comparative benchmarks. We’ll also discuss innovations for ambitious revenue growth and explore several revenue-expanding best practices.
How to Write a Strategic Plan
Strategic planning in most financial institutions is broken as historical methods of assessing and updating strategic plans every three to five years are now dinosaurs. Strong strategic planning will position the organization to quickly drive change in those areas critical to staying relevant and winning in a rapidly changing marketplace. Whether building overall financial institution Strategic Plans, Delivery Channel Plans or Technology Plans, or even more strategic Marketing Plans, the process now requires a well thought approach to drafting that identifies clear and compelling statements of intent coupled with organizational buy-in to execute faster and better than competitors.
Attendees will walk away from this session understanding:
Engineering Over Energy
While financial institutions have historically pursued leadership through the energy of their lenders and managers, client expectations driven by competitors and new market entrants now demand a more sustainable, engineered approach. This session covers Cornerstone Advisors’ research and experiences from the trenches of our nationwide consulting work including engineering for revenue and competitive delivery, sizing and overcoming the addressable compliance burden, addressing the pervasiveness of tech outside of I.T., improving responsiveness, and best practices of top performers.
Efficient Instead of Busy
Operational excellence drives customer satisfaction, closes the competitive cost gap and strengthens an institution’s foundation for growth. Community financial institutions can drive their businesses forward to make it easier for customers to do business and enable teams to spend more time serving and uncovering new business and less time with back-office bottlenecks. Learn about standardizing and simplifying systems, automating processes, leveraging scale across the enterprise, optimizing capacity, and applying lean operational principles.
Benchmarking and Best Practices in Improving Retail Banking Performance
As delivery of retail products and services rapidly evolves to new channels, banks must evolve the metrics used to evaluate performance as well. Examine which traditional performance metrics still have high importance and explore new metrics used to measure success in new channels.
Hitting Revenue Growth Out of the Park
Finding new sources of revenue is strategically important to financial institutions. Margin compression coupled with the downward pressure on debit interchange and overdraft income are forcing a re-think. While broad options seem clear – expansion through mergers and organic growth through product launches, customer acquisition initiatives, cross-sell and retention/recapture efforts – results lie in execution details. Learn approaches to successfully grow revenue.
Getting Results from Improved Customer Experience and Engagement
Without proper focus, high customer satisfaction may not translate into growth, performance and customer share of wallet. In this session, financial institutions learn how to improve responsiveness, training, competitiveness and other engagement efforts to exceed both customer and performance expectations. We share best practices and concepts that are fundamental to changing how financial institutions work.
A Guided Tour of the Best Practice Bank
While the concept of “best practices” is widely used in banking today, many banks struggle to translate the idea into concrete goals and action plans. Explore a sampling of the best practices Cornerstone has observed in working with hundreds of financial institutions over the past decade. Also covered are a methodology for developing a scorecard, finding and using industry peer data, and identifying characteristics of high performers.
Leveraging Benchmarking: Improving Performance by Developing a Metric-Based Culture
In this session we discuss the importance of benchmarks in managing performance and resource allocations. Participants learn the Laws of High Performance and why they are importance to future success. Examples of peer benchmarking data from around the country is shared.
Best Practices in Performance Improvement
Regardless of the environment, there is one constant: financial institutions are expected to be efficient, automated, fast, and nimble. Explore industry best practices in benchmarking and performance improvement, with particular focus concentration for best results, when to use peer vs. internal benchmarks, differentiating between cost reduction and growth-enabling changes, and how to tie initiatives back to key strategic goals.
Merger & Acquisition Value Done Right
Successful mergers and acquisitions involve making and keeping promises to key stakeholders. Explore where value can be added in the merger and acquisition life cycle to keep promises made. Learn best practices in assessing and valuing candidates, benchmarking and staffing, leading with roadmaps and planning conversions, optimizing contracts, and integrating businesses. Walk away with a merger framework of key activities to achieve merger value.
Mergers: Making the Technology Work
From core processing to mobile and payments offerings, integrating two disparate systems into one robust operating environment requires a frank assessment of where the business is today and the direction a combined entity might pursue. Explore what to consider and how to make the best judgement calls. Walk away with industry best practices on executing a merger.
Drawing Back the Curtain on Vendor Pricing Secrets: How to Adapt in Contract Negotiations
Discover how to uncover pricing secrets in an opaque bank vendor market. Examine market spending on technology and payments based on study findings from 60 financial institutions and reviews of thousands of provider contracts. Understand leverage and how to use it in contract negotiations. Walk away with contract negotiation tips and best practices in vendor management.
Building a Contract Negotiation Roadmap That Saves Money and Improves Results
Learn how to think of third party technology agreements at a strategic level. Discover when to approach your vendor and how to value unsolicited offers. Learn about different types of third party technology agreements and what types of contracts should be aligned versus not when in negotiations with industry providers.
Save Money and Get Better Results When Selecting and Negotiating with Different Types of Vendors
Discuss approaches to prepare for an upcoming termination date for one of your key third party technology agreements. Learn techniques for deciding whether to issue a full request for proposal or stick with current solutions. And, find out how to get the best price and still get the functionality needed to compete in today’s market.
Fund Innovation Through Aggressive Contract Negotiations
Drive new efficiencies from mature initiatives and fund innovative new products and programs. Explore an all-star playbook with a skilled offense to boost the bottom line or re-direct into innovation. Learn from an expert who negotiates over 200 provider contracts on behalf of financial institutions each year. Learn where the opportunities are and how leaders are pursuing improvements.
Vendor Performance Management: The New Mandate
Vendor management scrutiny from regulators and auditors continues to rise, and boards are increasingly asking hard questions about solution providers. Beyond vendor risk, boards and executive teams expect answers to questions about the costs and benefits of your vendor relationships. Learn how to build a vendor performance management program that satisfies examiners’ need for vendor risk management and drives ROI with vendor spend. Experiences and research provided are from Cornerstone Advisors’ nationwide consulting practice of hundreds of financial institutions. Walk away with results from a spending study of 60 banks and learn approaches to evaluation, governance, measurement, and reporting.
Leading Vendor Management to Fund Innovation
Financial institutions are faced with the dual task of controlling expenses while at the same time investing in new, innovative offerings. This is requiring a new approach to vendor management that moves spending from mature, commoditized services to new services that can help re-invent customer delivery, support and payments. In this session, we discuss vendor management strategies that will help financial institutions accomplish this shift.
Engineering Over Energy
While financial institutions have historically pursued leadership through the energy of their lenders, client expectations driven by competitors and new market entrants now demand a more sustainable, engineered approach. This session covers Cornerstone Advisors’ research and experiences from the trenches of our nationwide consulting work including engineering for revenue and competitive delivery, sizing and overcoming the addressable compliance burden, addressing the pervasiveness of tech outside of I.T., improving loan turnaround time, and best practices of top performers.
Business Services: Deploying or Expanding the Right Way
As financial institutions have ventured into business services and business lending over the past decade, their focus has often been more on larger commercial real estate transactions than on small business relationships. Learn the new playbook for developing services for small business customers and growing these relationships. Included is a discussion of product offerings, pricing strategies, delivery channels, and internal staffing requirements to make business services a strong contributor.
Making Mortgage a Relationship Product
Healthy community institutions face an incredible strategic opportunity to gain market share in the mortgage business. Learn how to acquire and deepen retail banking relationships using mortgage as an anchor product. This session presents best practice strategies for integrating the mortgage business into the organization’s overall retail relationship banking strategy including marketing and originator accountability.
CRM Best Practices in Lending
Client relationship management systems have become one of the most effective methods of tracking interactions between financial institutions and their customers. CRM can help to maximize sales and profit using analytics and key performance indicators that optimize your marketing and customer service strategies. Understand the strategic perspective on the implementation of CRM systems, complete with best practices, pitfalls, and performance metrics.
Lending and Technology
Despite years of talk about automated “lender workbenches,” the commercial lending process is still very fragmented, paper-intensive and poorly leveraged. It’s time for lenders to get serious about reinventing their shops with new technology. This discussion focuses on how technology has changed the lending function, particularly in the commercial lending area. New technologies, the players and best practices are discussed, and in-depth guidance is provided for financial institutions attempting to prioritize and justify these investments. Scorecards are introduced that enable an institution to judge how effectively its technology is working.
Managing Payments as a Line of Business
This session examines how much payments revenue contributes to bottom lines and discusses how managers can analyze and treat the payments area as a line of business even if it is not one on the organizational chart.
The Payments Revenue Playbook
The payments landscape is changing rapidly with many new players and disruptors entering the industry. In this session we explain how to create a playbook that leads to continued payments revenue and future relationship growth.
Building a Payments Scorecard
What specific income, expense, adoption and usage drivers should be measured and incorporated into a monthly payments scorecard? We explore options, and participants take away a sample payments scorecard plus industry best practices.
Using the Payments Scorecard to Increase Profitability
The changing payments landscape is requiring financial institution executives to manage both their payments revenues and expenses in a more disciplined fashion. Learn how to profitably manage today’s payment streams to free up investment dollars and begin planning for the next generation of payments offerings.
The Payments Landscape in 2020
This session examines several payments trends, including customer behavior, new payments entrants, and merchant strategies. We look at how these trends affect current payments revenue/volume and what financial institutions can do to prepare for the changes.
Organizing to Manage Payments
What skills and knowledge are required in an institution’s payments area? What manager position(s) need to be created? Where would key functions report? This session examines key organizational strategies to manage payments, with takeaways including a responsibility matrix and suggested org chart.
The New Branch Imperative
With growing revenue, customer experience and efficiency top-of-mind and teller transaction volumes in perpetual decline, it’s time to re-think and address branch performance challenges. Examine ways to assess branch performance, develop strategies, and make the tough choices necessary to improve branch network performance. These session looks at enhancing workflows, reducing paper, integrating applications, and the new branch scorecard.
Getting a Grip on Delivery Channel Integration
With efficiency pressures and shifts in consumer behavior, financial institutions are increasingly focused on innovation and customer experience in their delivery channels. Best practice institutions are seeking ways to optimize their investments in delivery channels while creating a more integrated customer experience that is supported by advanced technological and marketing capabilities. It this session we discuss ways to develop an integrated delivery channel plan that benchmarks and analyzes the organization’s delivery channel capabilities and identifies strategic opportunities as well as gaps in performance.
Return on Channel: Convergence and Funding Innovation
How can the right mix of channels provide value to customers, increase revenue for the institution, and align internal resources – all at the same time? This session explores a potential mix of future channels as well as the idea of casting off channels that no longer make economic sense. We also discuss how money saved from this rationalization can be used for delivery capabilities that may be lacking, or others that promise higher returns in the future as institutions re-think their channel strategies. The session was designed to provide valuable takeaways for CEOs, CFOs and CIOs.
Delivery Redirect: Mapping the Business to Changing Customer Behavior
Many financial institutions have business processes, organizational structures and financial reporting methods that are based on branches as the primary channel. Yet, as interactions have shifted, branches are becoming the alternative channel for most. Explore Cornerstone Advisors’ concept of “delivery redirect,” which helps financial institutions evolve and thrive during this change.
Modern Financial Marketing: Essential Survival Skills
Examine how marketers, always striving to provide value internally, can eliminate friction by aligning marketing efforts with the objectives, priorities and concerns of other constituents. Learn how to effectively engage CEOs and CFOs and shift marketing from fuzzy cost center to accountable revenue center. Walk away with leadership skills and tools for the digital era, including a sample new marketing/delivery scorecard.
Client Relationship Management Reality Check
Explore the key drivers of the industry’s new interest in CRM. Discuss a strategic execution framework that sets the stage and keeps CRM expectations and execution in check. Explore the business model impact, key enabling systems, customer experience and process improvement drivers. Understand key system components and how to lead those capabilities. Walk away with strategies to overcome the 6 Key Pitfalls of CRM.
Turning Digital Banking Into a Marketing Growth Engine
The industry can no longer count on face-to-face interactions to drive customer dialogue. Digital banking must transition from predominantly transaction focused to a cornerstone of revenue generation. This session will explore how to drive relevant customer offers with strong marketing analytics and insights and how to evolve digital delivery when and where it makes most sense. We’ll also explore how to know when digital banking has become the marketing growth engine that will separate a winner from the pack.
Attendees will walk away from this session understanding:
Practical Risk Management for Financial Institutions
High performing financial institutions are those that have embraced and learned to effectively manage risk. In this interactive session, participants discuss key risk issues facing financial institutions and take away practical, effective methods and systems for establishing a successful enterprise risk management program, including assessment and management of risk, monitoring and reporting, establishing roles and responsibilities, and integrating efficiently into business planning processes.
Managing Risk Without Breaking the Bank: A Benchmarking Update
New regulations are forever heading our way, preparing to kick us where it counts. Move past the “regulations are burdensome” hand-wringing and explore how banks can more efficiently and effectively absorb new compliance mandates without soaking up all the earnings. We share insights from our benchmarking research and regulatory studies and findings from our work helping banks organize, staff and create enterprise risk cultures.
Best Practices in Developing a Mature ERM Model
It is more important today than ever for financial institutions to apply a consistent level of focus across all enterprise risk categories – and not just the credit, interest rate and liquidity areas that have traditionally received the most attention. In this session, we explore approaches to assess and enhance the maturity of overall risk management efforts.
Taking the Stress Out of Stress Testing
Financial institutions that want to thrive in a post-crisis setting need to be able to effectively forecast the results of business decisions and circumstances in an uncertain environment. Learn current methods of forecasting funding needs, stressing the institution’s liquidity, identifying potential areas of credit weakness, estimating loss reserve requirements, assessing payment strength, and evaluating the adequacy of capital based on possible future outcomes.
Managing Information Security Risks
New technologies provide both benefits and threats to financial institutions. Regulators require financial institutions to evaluate these risks and deploy comprehensive information security programs. Hear about today’s key risk information security issues and learn how to establish an effective information security risk management program, including how to classify systems, identify threats to systems, establish policies, and ensure oversight. Examples highlight a best practice vendor risk management program and business continuity plan.
Managing Credit Risk
Managing credit risk effectively can be the difference between a financial institution surviving or thriving. In this session, senior management and directors learn about “best practice” techniques for monitoring and managing credit risk. Participants learn how to effectively establish the financial institution’s credit risk “appetite”; structure an effective credit risk management organization; develop comprehensive lending policies; control the loan origination process; monitor compliance with policy and regulatory guidelines; monitor the quality of the loan portfolio using stress testing, loan review and other techniques; manage problem credits and workouts; and establish and maintain the allowance for loan and lease losses.
10 Steps to an Effective Business Continuity Plan
From earthquakes and hurricanes, to fires and floods, financial institutions have experienced them all. Those that were prepared survived, managed the recovery cost effectively and enhanced their reputation with customers. Learn the 10 critical steps to success. Learn how to organize the planning, execution and business recovery effort, identify and mitigate threats to the financial institution’s operations, provide for appropriate back-up, document and test the disaster response plan, and manage the financial institution’s recovery.
Barbarians at the Gate! Preparing for the Next Regulatory Visit
Learn about the latest regulatory “hot buttons” and practical methods to prepare for them now. Also, learn best practices for evaluating and preparing for areas of regulatory attention and specific actions bankers can take prior to and between regulatory visits. Walk away knowing how to maximize the strategic and tactical bottom-line improvement opportunities that regulatory visits can create. Included are practical compliance policy templates and risk assessment tools.
Enterprise Risk Management: the Director’s Role
Learn risk management fundamentals and walk away with increased confidence in your ability to play an effective part in the risk management process. Topics covered include the current risk environment, strategic decision-making and its risk implications, determining the financial institution’s risk appetite, establishing risk tolerance guidelines, and keys to evaluating, controlling, and monitoring risk across categories outlined by regulators. We share case studies that highlight risk decisions and resulting consequences.
Innovation & Justifying Practical Technology Investments
Banks looking to justify innovative new services have a better chance of success if the services are aligned with the institution’s internal planning process. Assessments of the organization, delivery channels, and related vendors will help ensure that the people, processes and technology all work together to support the innovations. This session touches on key industry trends in emerging services including the rapidly growing areas of delivery channels and payments. Hear insights on the deployment of services gained from hundreds of consulting engagements in bank strategic planning, performance improvement, system selection, contract negotiation, implementation and technology assessments.
Technology, Delivery, and the Community Bank Customer Experience
While the concept of “best practices” is widely used in banking delivery today, community banks can often struggle with translating the idea of best practices into concrete goals and action plans for technology and delivery. Gain practical guidance on the interplay among strategic, technology and delivery planning, and learn how to meet the expectations of a fast moving marketplace.
Technology Challenges and Opportunities for Financial Institutions
This discussion covers the future of technology in the financial services industry, strategic industry trends, and challenges financial institutions face in implementing new technology. Learn how to keep up with changing technologies on a budget, separate keep-the-lights-on from strategic technology, overcome tech staffing challenges, manage outsourcing relationships, implement an effective technology plan, and ensure financial payback on technology investments.
Top 10 Technology Trends
What technology trends will change banking as we know it today? This presentation features the top 10 emerging technologies that will impact financial institutions and their customers in the next five years. Learn what best practice community banks are doing and which vendors are gaining traction.
Multi-Channel Integration: Projects and Milestones for Success
Learn about a planning methodology that can be used to prioritize and successfully execute each project on the path to multi-channel integration. Discuss outlines of a pragmatic project “road map” that details realistic milestones and measurable goals for each major delivery channel (mobile, Internet, branch, contact center, lending) for the next three to five years.
10 Questions Bankers Should Ask Before Investing in New Technology
Bankers have been told for years that newer technology would give them a “competitive edge” – but is it really true? How can bankers be sure they are asking the right questions when they evaluate any new technology? Learn 10 simple, straightforward questions that will empower any banker to make better technology decisions.
Competing with the Mega-Banks through Mobile and Web Channels
Discuss how financial institutions should prioritize and sequence their next generation of mobile and web investments and how they can work to drive better “monetization” of digital delivery.
Keys to Successfully Implementing New Technology
How can a product solution that is sold, installed and supported by the same vendor have such a totally different level of success in different banks? Examine the pitfalls of implementing new solutions and discuss some characteristics of institutions that have seen a better return on their technology investments.
Justifying Technology Investments in a Non-ROI World
Financial institutions are increasingly being forced to make investments even when the traditional return on investment analysis doesn’t support them. This presentation discusses what types of investments still should require traditional ROI justification. It also outlines ways to focus the organization on how to measure payback when the direct ROI model doesn’t apply.
How to Become a Paperless Bank in 24 Months
Most banks today have invested in document imaging or enterprise content management systems. Many have made initial steps into an image archive and records management system. Yet, only best practice leaders have been able to transform their operations into workflow-enabled, paperless environments and gain breakout productivity improvements. ECM is hard work organizationally, and its implementation often gets crowded out by other initiatives. Discuss transforming a current image archive environment into streamlined, automated workflows. Walk away knowing how to organize, roll out, and manage enterprise imaging initiatives to gain momentum.
Managing Your Projects So They Don’t Manage You
What stands between a financial institution and its vision of the future are projects – lots of projects. While many institutions experience a project plan once it is approved using project management software and other tools, many don’t have a formal method of managing the front end of the process – project identification, prioritization and resource allocation. Discuss project leadership and overall command of project methodology and walk away with sample templates and project plan write-ups.