Kim has 20+ years of experience working in financial services management consulting and retail banking. She has worked with issuers, merchant acquirers, processors, and associations. She has expertise building growth strategies, implementing new systems, managing merger integrations, and leading benchmarking studies.

Her prior experience includes 4 years as VP of Cards and Consumer Loans at American Savings Bank where she owned product management and marketing. Most recently, she was VP of Virtual Channels Strategy & Analysis at Wells Fargo and led various digital and contact center projects. Kim has a BA from Duke University.