Synovus Financial Corp. is a US-based financial institution with $65 billion in assets. The company operates in 263 locations across Georgia, Alabama, South Carolina, Florida, and Tennessee. Synovus offers commercial and retail banking, investment services, and wealth management.
• Outdated contracts across 15+ legacy systems
• Tech inventory spanned hundreds of unruly contracts
• Minimal vendor support and responsiveness
• Holding vendors accountable to perform and deliver
• Cornerstone Tech Performance
• Expert contract negotiation services
• Tech performance roadmap
• Insider benchmarking & pricing data
• MarketPulse™ executive workshops
• Proactive repeatable process
Delivered an initial 19% savings across technology contracts
Improved vendor accountability through restructured SLAs
Enhanced internal efficiency and customer experience
Built a long-term, scalable framework for ongoing performance management