Amanda Swanson is a Senior Consultant in the Delivery Channels practice at Cornerstone Advisors. In her role, Amanda focuses on delivery channel planning, member experience improvement, digital strategy and sales and digital selection and implementations.
Amanda has spent the last 10 years at KleinBank as the AVP-Online Digital Product and Channel Manager. There, Amanda was the leader of Digital Channel which included digital channel, payment (digital wallet, ACH, technology, and debit card) and virtual products strategy. She established KPIs & ROI for all digital, digital payments and ancillary products and provided governance for digital vendor management, employee and customer education with a strong emphasis on the customer-centric model.
Amanda has a B.S. in Marketing Management from University of Saint Thomas, an MSc – Integrated Marketing Communications from West Virginia University and an Associates in Graphic Design from Brown College. She was also an 8-time winner of the Service Excellence Award at KleinBank.