In the News

As experts in the industry, we like to share our knowledge with the financial world.


CUs must strike tricky balance when outsourcing technology solutions

With in-house IT expertise often difficult to come by at the right price for many credit unions, institutions of all

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Bank webinars prove to be a marketing hit

As the world has gone more digital, so have the ways financial services companies market to existing and potential customers.

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PayThink Banks and fintechs should partner to turn payments into a ‘platform’

The fundamental business model for banks and credit unions hasn’t changed for decades. If you’re a banker, that in and

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Goodbye, 25-Year-Old Security Technology

In the security-conscious world we live in, many people would not believe our computers still rely on security technologies that

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Speakers’ top picks for BAI Beacon 2017

With more than 70 sessions spanning eight stages, BAI Beacon is so packed with content it can prove a challenge to decide

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Pay Attention To Your ‘Return On Channel’

Credit unions must do a better job of evaluating their “return on channel” and determining the point at which to

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Venmo Looks Ready to Take Victory Lap in P2P Race

Venmo is disrupting the person-to-person payment space. According to recent reports, Venmo continues to dominate. In the second quarter of this

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Cost Per Lead: Take It Back, Hubspot

One data point that seemed out of line was the cost per lead for companies with more than $500m in

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Social media: It’s not just for chasing consumers anymore

Social media is meant for more than delivering financial advice and marketing messages to consumers, financial institutions are starting to

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How financial institutions can start with artificial intelligence – now

Just one look at your smartphone is all it takes to remind you that digitization and automation in financial services

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Bank buyers are afraid to load up on CRE, right? Wrong.

Regulators have repeatedly raised red flags about banks carrying too heavy a load of commercial real estate loans, yet the

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How Consumers Adopt Mobile Payments

“Despite much publicity upon launch, the Pays (Apple, Samsung, Android) have struggled to gain traction,” concludes a Goldman Sachs report. “Mobile

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Money-Managing Robots Will Know If You’re Mad or Glad

Pretty soon, a robot could be giving you financial advice and reading your emotions.

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ACH Operational Changes

They say money changes everything, but so does timing. Just look at the multiyear rollout of the new rules adding

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Are Branches Dying? Or Not?

For every statistic that proves a point, you can probably find two that refute it — particularly true with respect to

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Nine Steps for Getting Your Contracts Aligned with Your Acquisition Strategy

As banks contemplate future mergers and acquisitions, we are hearing a common question in our vendor contracts practice: “What should

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Are Your Analytics Hot or Crazy?

Everybody’s talking about analytics these days and it’s not just in the predictable tech and fraud circles, but in finance,

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What’s The Real Truth About PFM Usage and Impact?

Bank Innovation reported on new research from Celent on the use of, and opportunities for, PFM in banking. According to

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How high of a fee do businesses pay to accept cards?

“I used my Visa to make a payment to my air conditioning company. I was told that my $29 payment

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When It Comes to Core Conversions, Look Before You Leap

Changing your bank’s core technology provider is one of the most important decisions that a bank board and management team

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Where Do Banks Fit in the Fintech Stack?

Where do banks fits in the fintech stack?

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Security questions don’t answer digital onboarding challenges

In an age where you can conjure a car, a bottle of Bulleit whiskey or a date with just a

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Why Your Bank Should Be Watching Amazon

Could Amazon be a threat to banks? The online retailer announced in June that its Amazon Lending program, a small-business

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Veni, Vidi, Vici

The come out on top, executives need to lead the charge in reviewing vendor contracts.

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How to develop leaders from all levels

The editors of Credit Union Management are planning an article about the unusual paths people take to becoming CEO. Some

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This tiny Florida bank says APIs could make it a national player

Surety Bank in DeLand, Fla., is making what many would consider a risky move. It’s ditching its legacy core vendor

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How does instant issuance work?

Like most other enterprises, community banks are looking more carefully at the potential security risks coming from their third-party service

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Are some mergers a case of pay to play — and is that a bad thing?

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Who Will Win the P2P Payments War?

With the announcement of Apple’s P2P payments service, and the launch of Zelle — a P2P payment platform created by

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What Banks Can Learn From Amazon

No one knows if Amazon will be buying a bank anytime soon, but more and more, it’s becoming a shining example

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Lies, Damn Lies, and Fintech Vendors’ Roadmaps

Vendors use product roadmaps and future enhancement lists to build a sense of optimism for bankers who are purchasing or

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Regions’ guide to building digital relationships

Despite all the work banks have put into improving their digital products over the last few years, there is one

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10 questions to weigh your vendor relationships

Vendor management continues to be a hot topic these days. Everyone’s talking about it—bankers, regulators, consultants. I’m going to focus

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In it together

Data security shouldn’t only be the concern of the IT department. Community banks must teach employees at all levels—from intern

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Rethinking Vendor Management

NCUA’s increased scrutiny over vendor management is costing credit unions money and leading to the wrong outcomes.

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Is Your Data Strategy Playing Offense or Defense?

Tom Davenport has long been one of my favorite thinkers/writers in the management space, and his latest piece in the

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Can vendors bridge gap between legacy tech and open banking?

The idea of banks using a platform like the Apple App Store to plug in different fintech services as part

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The Snarketing View: Banks Must Become Customer–Not Technology–First

About three years ago, calls for banks to become “mobile-first” started coming in. In July 2014, Bank Systems & Technology

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May 25 webinar precursor to CUNA reg burden study

Credit unions interested in participating in CUNA’s updated regulatory burden study are urged to register now, in time for an

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The New Fintech Vendors: Platform Service Providers

“The most significant trend of 2016 will be the ‘platformification’ of banking, where both existing banks and startups begin a

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Facing compliance unknowns with get-ready know-how

Ask any banker who’s been a Boy Scout and they’ll tell you that “Be prepared” is great advice for corporate

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Is it time for your credit union to take the MBL plunge?

Credit unions that have already taken advantage of the new member business lending rules say the less restrictive regulation definitely

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Risk Management Lessons from United

United Airlines’ recent experience with removing that now-famous passenger from one of its flights is a perfect example of the

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GonzoBankers’ Take on How Vendor Performance Management Connects to Pragmatic Innovation…

Cornerstone Advisors Senior Director and GonzoBanker Sam Kilmer joins us to discuss vendor performance management from the perspective of someone

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With job posting, Snapchat hints at reinvesting in payments

Snap is seeking a new payments product manager, suggesting it’s reinvesting in payments. The vanishing picture and video platform tried

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CUNA urges CUs to share reg burden for updated study

CUNA, along with Cornerstone Advisors, first published the study looking at 2014 costs and finding that regulatory burden cost credit

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Congress Should Repeal the Durbin Amendment on Debit Card Transactions

Policymakers in Washington regularly trigger the law of unintended consequences, hurting the very people they profess to help.

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Sleepless in CU Land

What keeps you up at night? We asked this question in a recent survey using CUES eVote, and 55 percent

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Payments in the Middle

Every day there’s something new in the payments world. And every day a certain number of credit union CEOs tell

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Pushing Performance

For all the uncertainty in the world, the short-term market outlook—with interest rates on the rise, a favorable business environment

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Credit Analysis is Changing, But is it for the Better?

Financial Data Aggregation is being used to help speed up underwriting decisions for some lenders – a trend that is

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U.S. Bank ties perks of high-end card to mobile payments

• At first blush, U.S. Bank’s new Altitude Reserve Visa Infinite card has all the markings of a “me too”

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CUNA to prepare updated study on regulatory burden cost

CUNA seeks to update its groundbreaking study on the costs of regulatory burden this year, and will begin reaching out

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An Old Nemesis Still Atop CUs’ Radar

Despite all the attention being paid to threats from fintechs, an on old nemesis actually remains credit unions’ biggest concern,

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Now Who’s Sitting Pretty?

Innovation is cool, but customer base counts.

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Is your payments product a dessert topping or a floor wax?

Many people at a credit union wear many hats. But payments product managers are bending over backwards to handle everything

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Cornerstone Advisors Adds Managing Director; Reports Surge in New Clients

Management consulting firm Cornerstone Advisors announced significant firm growth today, led by the addition of banking technology and operations expert

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Walk Doesn’t Match Talk on Digital Banking

Are credit unions ready for the future of digital banking?

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The Quest for Video Teller ROI

Branch transaction volume is declining. As a result, financial institutions (FIs) that are committed to having branches that positively contribute

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A Tipping Point

Of all the questions one could ask about government-sponsored entity (GSE) reform, there is one that keeps coming up: Will

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Payments revenue forecast: Sunny

When we think of payments today, we often think about mobile and relatively new offerings like Apple Pay, Venmo and

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Partner or vendor? Why it matters in fintech world

Partnering up is the new conventional wisdom. Banks can do very well when they bring their strengths to the table

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Best Practices for Credit Union Buyers, Sellers and Mergers of Equals

It’s strategic planning season, and mergers are high on the list of sexy discussion topics for credit unions. However, credit

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Data aggregation’s new frontier: Lending decisions

Financial data aggregation, long used to power digital personal financial management tools, has found a more moneymaking role — speeding

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Agile Banking: How you remain relevant

“Agile banking,” a term of the moment, becomes something to take seriously when it is shown to cut costs, increase

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Change is in the air: Why banks are leaving money on the table

Again and again, banks have been warned: FinTech startups will disrupt established financial service organizations and steal business, customers and

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Mapping pain points in the member experience

Providing members with the best possible experience is a top goal of most credit unions. On a day-to-day basis a

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Bank M&A: Strike while it is hot?

There are mixed messages coming from industry experts since bank stocks began surging after the presidential election. Some are advising

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Banks should learn from the lesson the CFPB didn’t

The battle lines have been drawn since the Trump election, and now the future of the Consumer Financial Protection Bureau

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Investing in biometrics and AI, Wells Fargo eyes a move into voice payments

Wells Fargo is working on a voice-first payment capability it could soon make available for consumers. That would go beyond

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Answering the Phone

The 5 biggest call center challenges CUs are facing right now. Call centers don’t have a reputation as the most

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Bankers as Buyers 2017

In our 14th annual report, we have interviewed a number of respected professionals in banking, payments and fintech about what

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Why this niche lender went DIY to build a sales app

EnerBank USA has built its business over the last 15 years by financing home improvement projects nationwide over the phone.

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Valuing a digital bank isn’t so Simple

That $60 million goodwill impairment charge BBVA Compass booked in the fourth quarter was related to its 2014 acquisition of

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Valley National Bank CIO Preps Move From ‘All Paper’ to CRM

Valley National Bancorp has long relied on ad-hoc tracking platforms, spreadsheets and paper-based filing systems to keep track of its

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The Secret Sauce of a Successful Conversion

The conversion of $3.7 billion Space Coast Credit Union (www.sccu.com), Melbourne, Fla., to Fiserv’s DNA core platform - 10 surrounding

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Fitting the Core to the Pieces

Cornerstone Advisors’ Brad Smith describes the lay of the credit union technology arena, the challenges credit unions face in integrating

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How much is a digital bank worth, anyway?

Consumers still tend to open accounts in branches, but branch traffic overall has fallen, and those realities make the cost

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How To Cross $10 Billion And Keep On Going

Amid planning for compliance and interchange hits, credit unions can count on a little help from their friends.

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Unlocking Efficiency

Low cost deposits and technology are two keys to high performance.

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Survey Reveals What FIs Expect To Spend On Tech In 2017

A majority of community-based financial institutions expect technology spending to grow 1% to 10% in 2017 from last year as

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Is Your Bank Ready for the Future?

Each year, Cornerstone Advisors publishes a What’s Going On in Banking? report based on a survey that asks bank and

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Delay in Fiduciary Rule Should Not Delay CU Action, Pros Say

Speculation about delays in the implementation of controversial and long-anticipated Department of Labor fiduciary rules may have some credit unions

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Face The Truth: Your Customer Data Sucks

During a presentation at strategic planning session for a large credit union, I challenged the management team’s notion that the

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PayPal’s Big Bet

It seems ironic that a company that helped pioneer the online payments business might now be described as an old

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Crossing the Industry’s Great Divide

If there’s one magic number in banking, it’s $10 billion. Several important regulatory requirements and restrictions kick in when banks

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Why More Banks Are Becoming Multiregional

F.N.B., Iberiabank and Simmons First are among the banks entering new regions. A growing need for scale and increased use

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Leverage vendors to execute on strategy in 2017

The New Year is here, and your credit union’s strategic plan is in place. Now it’s time to execute in

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CRM Mistakes

For any company that implements customer relationship management, the goal is to sell more products or services to customers, nurture

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Fearing Fintech Disruptors?

The mobile revolution is posing a big challenge for credit union planners. Some of the innovations and disruptions designed to

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Time for “platformification”?

Aside from any online shopping that bankers may do, many banks now use Amazon’s outsourced IT services. Unlike most vendors

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Top 10 Retail Banking Trends for 2017

The impact of new players, digital technologies, changing regulations and the power of advanced analytics will define future winners and

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Tech Time: Faster Train on ACH Rails

In Phase I, which started Sept. 23, 2016, originating financial institutions are now able to pass ACH credit files through

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Getting the Most out of Mobile

hen San Francisco-based Bank of the West, an $80.7 billion asset subsidiary of BNP Paribas Group, analyzed last year the

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Getting the Most out of Mobile

When San Francisco-based Bank of the West, an $80.7 billion asset subsidiary of BNP Paribas Group, analyzed last year the

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Tackling the Growing Fraud Threat

The latest news about Yahoo’s massive 2013 data breach – which impacted more than 1 billion users – is a

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CUES Directors Interviews: Cornerstone’s Roche Looks to Help CUs Become More Agile for Future Success…

Cornerstone Advisors and GonzoBanker Terence Roche spent a few minutes in our Studio Lounge to discuss his conference presentation: Building

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Third-Party Compliance Risks Loom Large

As banks seek to drive better business results, resources are being focused on core competencies and vendors are increasingly tapped

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Ten years to digital or else?

Two things stood out immediately for me that made Bankruption different from other bank technology books I’ve read.

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Cashing In or Cashing Out?

As other payment methods have proliferated, starting with credit cards and then debit cards, gift cards, prepaid cards and now

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Leveraging LinkedIn’s unseen impact

LinkedIn is becoming an 800-pound gorilla impacting banking. Yes, banking. Even for some veteran bankers not normally engaged in social

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APIs for Credit Unions: Disruptors or Enablers?

Terminology and technology evolve. Fintech and API, for example, are not new terms; they just signify change in today’s increasingly

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Top 10 Strategic Priorities for Banking in 2017

Over 70% of financial institutions globally place ‘improving the customer experience’ as one of their top three strategic priorities in

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Technology on the Table

Despite wide agreement that credit unions must get on board with automated delivery channels or risk being left behind, the

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ERM Effectiveness and Efficiency

Oftentimes, credit union leaders bemoan the volume of resources—both people and dollars—spent on risk management with limited visibility of what

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EMV 2.0(17)

A disappointing lesson learned is that the much-heralded liability shift has been a paper victory but an operational quagmire for

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Increasing Loan Revenue Generation

Using technology to increase revenue is vital to many credit unions’ business strategies – through either added fees or new

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Foreign Core Vendors See APIs as Way into U.S. Banks

The core systems market in the U.S. has long been dominated by a small group of vendors. But that may

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The Lesson Banking Should Learn From the Trump Election

I’m going to break a promise I made some time ago. I vowed to never publish a “what banks could

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The 100 most influential fintech leaders in 2016

In partnership with 360Leaders, here are the 100 most influential fintech leaders in 2016.

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Ron Shevlin on the future of people in banking

Last week, we hosted our first conference, the Tradestreaming Money Conference. We had hundreds of top speakers and attendees from

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Fintech: Election Aftermath

Today, Ron Shevlin hosts with guests Rob Blackwell, Washington Bureau Chief of American Banker, Joe Adler, Deputy Washington Bureau Chief

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CUES Launches Free Podcast Series

CUES is pleased to announce the CUES Podcast series is now available, featuring industry leaders and cross-industry experts discussing their

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CUES Introduces New Podcast Series

CUES has announced a new CUES Podcast series is now available, featuring industry leaders and cross-industry experts discussing their perspectives

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CUES launches free podcast series

CUES is pleased to announce the CUES Podcast series is now available, featuring industry leaders and cross-industry experts discussing their

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A New Chapter: The Trump Effect on Regulation

Since President-elect Donald Trump has scarcely spoken on housing policy during his campaign, the news of his winning the presidency

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How a chatbot can help you save money

While most people want to save more, the vast majority have a hard time putting money aside to meet their

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Somerset Trust Co. Becomes a Leader in Mobile

After sweeping the sidewalk, the first job G. Henry Cook had more than four decades ago at his family-owned Somerset

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A Gonzo Review Of Loud Room, Omni Blah-Blah & More

Anybody remember the BAI days of thousands of teeming suits at putting green booths filled with ATMs fighting over passes

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Upholding Core Values

Community bankers often daydream about replacing their core systems. They’d have best-of-breed functionality and better pricing and service, they think.

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As Tech Spending Spreads, Banks Need Better Coordination

Tech spending has become so essential that some banks have stopped thinking of an IT budget as a separate pot

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Core systems at a crossroads

There are rumblings that community bankers—especially those in long-term relationships with their core banking providers—are feeling less than satisfied with

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CUES CEO/Executive Team Network Coverage: A Q&A On Payments Issues

When it comes to payments, what’s going on with digital, with merchants, with same-day ACH? Does your credit union want

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What Banks Need to Know About their Small Business Customer

USAA is using virtual agents, personalization and artificial intelligence to forge what it calls a “digital empathy” with its members

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CUES Interviews: Cornerstone’s Williams Talks “Return on Channel” Measurement for CUs

Cornerstone Advisors and GonzoBanker Steve Williams joins us in the Studio Lounge to discuss his new “Return on Channel” measurement

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Stores’ No More: Wells Fargo’s Lingo Change Marks End of Era

Sometime last month, scandal-plagued Wells Fargo decided to stop referring to its branches as “stores.” It may have been a

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Examine your fears to help you focus

With Halloween coming up, it’s a great time to ask yourself, “What am I most afraid of when it comes

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Fintech will not Fix Banking

If leading financial institutions are struggling to generate growth, many players in the market are struggling just to keep up.

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How Strong Is Your Core Technology?

The digitalization of financial services—driven by the exploding popularity of smart phones and tablets and also by aggressive competitors from

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CUNA assessing CFPB’s prepaid rule impact on CUs

CUNA is evaluating the Consumer Financial Protection Bureau’s (CFPB) new, 1,600-plus page rule on prepaid cards to make sure credit

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Apparently, the $10 Billion Threshold is Not So Scary

On the surface, it seems like banks have plenty of incentive to avoid the $10 billion asset threshold that was

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Plus, Where An Opportunity Might Be

Many credit union leaders are letting their joy over interchange income cloud their thinking when it comes to a tipping

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A Balanced Strategy: The 7 Secrets of Value-Creating CU’s

The credit union industry has always understood the value of strategic thinking and making a commitment to long-term planning. Yet

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Applying Data to Rules

Much of the recent fevered interest in data analytics in financial services has been around the use of advanced analytics

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Make Branches Integral to Cross-Channel Sales and Delivery–or Shut Them Down

They say that you should never discuss race, sex, politics, and religion in proper company. Fortunately for me, Snarketing readers

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Ask the Experts: How to get closer to your customers

More than ever before, consumers are now discussing their preferences, needs, likes and dislikes in an open online environment, accessible

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Add CRE Worries to List of Bank M&A Impediments

Banks that are heavily involved in commercial real estate lending may shy away from buying institutions with similar concentrations.

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Digital Bankers are MVPs: Study

Product adoption rates for consumers who don’t use digital banking services are near zero, compared to 58.4% for those who

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Will Financial Technology Startups Disrupt Traditional Banking?

The surge of financial technology startups—or “fintechs”—is improving the speed and quality of customer service of lending, money transfers, wealth

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The Next Phase of Credit Union IT Investment

Call this the beginning of the next phase of credit union investment in information technology. It’s happening as credit unions

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BAI Beacon Speaker’ Top Picks

Technology and innovation never ceases to be top of mind as the financial industry clamors to get ahead of the

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The Platform Dive: The Merits and Perils of Platformification at BAI Beacon

For those unfamiliar, the big P occurs when existing banks and financial institutions make a strategic move towards becoming banking

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Big Data, Big Profits?

Community banks are sitting on a wealth of potentially profitable information about their customers, technology experts have said for years.

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CUNA’s Ease the Burden Campaign Reaches 600k

CUNA’s study, conducted with Cornerstone Advisors, found that regulatory burden cost credit unions $7.2 billion in 2014. This includes $6.1

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5 Ways to Apply What you Learn

At the recent August session of CEO Institute II, part of the networking buzz was about “how do we take

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Finding Ways To Grow, Create Value Should Top Strategic Planning Agenda

Credit unions need to be focused on value creation, growth strategies and maximizing the very thin margins available to them

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Strategic Planning Process

Things have changed when it comes to strategic planning, according to Sam Kilmer. Kilmer, said historically, credit unions have considered

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The New Earnings Model

While growing and offering the better deal to members, CUs still have lost market share to large banks. What’s up

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How Digital Investments Are Changing the Face of Banking

Since 2011, the usage rate of mobile banking apps has increased exponentially. Not only has mobile banking usage increased, but

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Strategy Falls Short Without Design and Talent

Every summer, credit unions gear up for annual strategic planning processes that result in new financial targets and budgets by

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Is the credit union branch becoming redundant in a digital world?

If in the past it was large buildings and rows of tellers that attracted members inside credit union branches, these

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Are there better ways to predict credit worthiness?

The world is awash in data these days. The vast majority of that data has been created in just the

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What You Should Really Be Thinking About With Branches

Credit unions were urged to rethink their approach to branching, including how investments are allocated, how square footage isn’t the

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Is the credit union branch becoming redundant in a digital world?

If in the past it was large buildings and rows of tellers that attracted members inside credit union branches, these

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The Platformication of Banking

Was I right? Well, that depends on how you define “begin a strategic shift.” If “thinks about” or “becomes interested

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Social Media Benchmarks for Credit Unions

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Dashboards & Treasures

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Marketplace lenders in limbo, but no fear

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Sen. Portman urges CFPB to tailor rulemakings

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7 Great Ways to Support Digital Banking

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Loan Zone: Is Your Process Entirely Electronic?

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Is the Customer Experience All It’s Cracked Up to Be?

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The Top 3 Banking Questions for Chatbots

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Atlanta biz journal captures CU reg. burden cost

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The Fast Follower Fallacy

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Enforcing Technology Strategy by the CEO, Hodgins, BAI Banking Strategies

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Financial Reform and its Possible Effect on Wall Street

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Why You Don’t Find These In Banks Anymore

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CUNA Sends Letters On DoL Changes, FHFA’s Plans For URLA, And Over-Regulation

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CUNA Delivers Reg. Burden Study to Overregulation Hearing

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When EMV Goes Off Road

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Digital Banker of the Year: JPMorgan Chase’s Gavin Michael

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Changing of the Guard

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How CIT Answered the Data Demands of Being a SIFI

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Process Proficiency – Building Efficiency One Small Win at a Time

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Social (in) Security: SSN Exposures Top Cus’ Data Concerns

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Bottoms Up: New Ways to Cut Costs and Boost Efficiency

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Marketplace Lending Was Just What Banks Needed

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Fannie Mae Avoids Freddie Mac’s Q1 Fate

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The Mobile Banking Prize

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3 Lessons From Mobile Marketing

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Linking ALM With Strategy

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Mergers Are Like Marriage

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Marketing With Mobile

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Frenemies in the Marketplace

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Big Banks Show Significant Gains in Customer Satisfaction as Midsize Banks Decline and Regionals Plateau

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New Tool Allows Credit Unions to Calculte Regulatory Costs: CUNA

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Oil Slump Could Push Energy Lenders to Seek Out-of-Market Deals

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Credit Unions Want To Bed Exempt From Consumer Financial Protection Bureau Oversight

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5 Ways to Apply What you Learn

At the recent August session of CEO Institute II, part of the networking buzz was about “how do we take

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Video Banking: From Tech Underdog to Secret Weapon?

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Running on Low Rates

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Strategic Vendor Management Now a Necessity

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The Future of FinTech Will Be Collaboration Between Traditional Banks and FinTech Startups

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Recalculating: CUNA To Offer Tool To Determine Costs of Regulations

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How Big Is Simple?

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All in for Omnichannel

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4 Things Financial Marketers Say That Could Get Them Fired

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Trade Groups Focused on CFPB Appearance Before Senate

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Measuring Omnichannel Results

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Measuring Omnichannel Results

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Credit Unions, Consultants Reveal Merger Best Practices

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Get Past ‘Swim Lane’ Organizational Structures

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Planning, Open Mindedness Keys to Merger Success

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Retail Bank Integrates Bitcoin Service

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Marketers Stop Making Sense

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Core Vendors Battle It Out in a Shrinking Marketplace

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Smaller Banks Not committed to Online Credit

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Half of Retail Banks Say Branches to Disappear Within Five Years

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Study Finds Regulatory Burden Up $2.8B Over Four Years

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Six Video Teller Mistakes to Avoid

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Quantifying Regulatory Costs

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Core Wars Intensify as Credit Union Numbers Drop

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CUs Hit Hardest

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Why More CUs See Merger as a Primary Growth Strategy

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Tech Time: Research and Response

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Tech Time: Research and Response

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Cost of Regulation Compliance Soars: Cornerstone Advisors

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GAC Continues In Grand Style on Tuesday

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Employ the Two Tenets of Advocacy

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To Be Proactive About Mergers, Just Pull Up a Chair

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New Website Highlights CUNA’s Groundbreaking Reg. Burden Study

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Credit Union/Community Bank Mergers Often Not a Mismatch

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3 Reasons Why Strategic Planning Efforts Fall Short (According to Pink Floyd)

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Strategic Initiatives Valuation Map

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Bank Tries to Turn Tables on Online Lenders – Will It Work?

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Research ID’S What’s Top of Mind With Bank, CU CEOs (And It’s Not Each Other)

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Reg. burden continues to weigh on CEOs: Cornerstone

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How Credit Unions Can Win the Millennial Market

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Grading the 2016 Super Bowl Financial Services Commercials

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Top 10 Community Bank IT Projects

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Fiserv Acquires ACI’s Community Financial Services Unit

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Bank Ads Teach Information Security Basics to Careless Public

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Tap Fintech Tactics

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Ideas, Then Tech

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Cloud-Based Core

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Why Univest’s Small-Business Customers Are Happy to Pay Fees

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Does It Really Matter What Retail Banking Consumers Want?

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Fiserv Sharpens Small-Bank Focus in ACI Deal

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Essential Listening: Bowie Bonds

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D3 Banking Celebrates Breakthroughs for Digital Banking in 2015

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Complete Continuity

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Merger of Huntington and FirstMerit to Create Banking Giant in Ohio

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Digital Tipping Point

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How Good Are You At Telling Your Bank’s Brand Story?

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Banks, Vendors Need New Strategy on Bill Pay

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Overpaying For Basic Vendor Services?

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Uberization of finance? Ron Shevlin On the Bank of the Future

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You Can Set Bank Marketing Efforts on Cruise Control

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Bank Buyers Take a Harder Look at Sellers’ Cyber Defenses

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Top 10 Banking Trends for 2016

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First Midwest in Ill. To Close Branches and Sell Properties

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Banks Prove Willing to Band Together Under KYC Pressure

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CU Reg. Burden Diverted $7.2B From Services in 2014 Alone: CUNA Study

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The Marketing Implications of Millennials’ Changing Views of Banks

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Strategy For Your Next Electronic Move

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Using Tech to Take the Headache Out of Mortgaages

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5 Resolutions For Digital Banking Success in 2016

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Contracts by Quadrant

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10 Ways To Improve Member Service

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Walmart Prepares to Enter Mobile Payments Business

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3 Down, More Reg Relief On The Way?

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3 Ways Marketing Earns “Seat At The Table”

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Top Five Market Shifting Trends in Payments

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Great Tech Debates

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High-Tech Boards

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Tech Time: Six Outsourcing Truths

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Google Gunning for Banks’ Mortgage Business

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Demographic-Fueled Mortgage Growth

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One-Person Bank Marketing Teams Are Destined to Fail

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How Much do Regulations Cost Credit Unions? CUNA Now Has A Number

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Apple is Making a Grab for Venmo’s Turf and Might Use iMessage To Do It

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Rackley & Williams on CU Broadcast, 5 Priorities in Card Not Present

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Getting the Most From Mobile

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Bitcoin Inches Closer to Mainstream with USAA Partnership

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3 Irrational Biases You Should Eliminate From You Organization

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KeyCorp to Buy First Niagara: A Terrible Deal!

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Five Questions Community Bank Marketers Should Ask

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4 Marketing Metrics Banks Should Measure (But Probably Don’t)

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Manage the Growing Complexity and Volume of Technology

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Read On – If You Dare

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Chase Pay Uncertain Mobile Future, Cornerstone Coverage, American Bancher Tech Lead Story

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4 Gonzo Takeaways from BAI Retail Delivery 15: Viva Las Vegas?

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Chase, MCX Team on a Pro-Merchant Mobile Wallet

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The Rise of the CXO

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Will Digital Banking Make Depositers Antsier then Ever?

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Top Five Ways Mergers Will Achieve the Needed Economies Of Scale

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Smart Banking: Passbook Savings Most Hipster Bank Account

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Millennial Borrowing Shows Promise

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How to Give a Data-Heavy Presentation

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CEO Age Plays Role in M&A, Exact Impact Tough to Gauge

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Global Digital Banking and FintechTrends from Jim Marous

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Credit Unions Announce Merger

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BAI Fetes Credit Union For Innovation in Old-School Banking

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Productivity Mistakes Hard-Working CU’s Make

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Regulatory Concerns Strain Bank-Fintech Relationship

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New Platform Unites CDCUs

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Software Development Kit Drives Mobile Business at Redwood CU

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Why the ABA Got Hacked – and What It Means for Banks

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Simple Fixes for Banks’ Biggest Sinkholes

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Measure Action Over Intention

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SDFCU Shares Best Practices for a Seamless Conversion at Symitar Conference

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Serving Small Business Members’ Credit Needs

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How Banks Can Improve Crisis Planning

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Banks and Fintech Must Partner to Build an Advice Culture: And Interview with Fon Shevlin

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Royal Credit Union Announced as 2015 Community Credit Union of the Year

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Too much tech? Add more!

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6 ways to sharpen social media skills

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A Strategy for Risk

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How community banks can survive

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Budget Busting

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Tech Flex

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Improve existing tech to overcome complexity: Cornerstone

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Tech Projects Consuming Fis: Cornerstone

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One CEO Explains Why Branch Banking Math Does Not Add Up

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Study Shows IT Leaders Wrestling With Managing Mounting Tech Complexity

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Banks and Credit Unions Should Address Technology Complexity with More–Not Less–Technology, Report Suggests

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Credit union regulator moving to ease business lending rules

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The 4 Pillars of the High Performing IT Organization

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Have a Plan? Great-Now Implement It

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High-Touch Loans to Soon Dominate

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The Innovation Game

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Best Practices: Analyzing Analytics

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A Boomer Concierge Strategy is Key to Growth

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Private Equity Firm Sees Upside in Small Banks’ Compliance Pain

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Study Finds Some CUs Wasting Sizeable Earnings By Not Watching Debit Processing Costs

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Chase includes News Feed as Draw to Revamped Site

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Checks Are Dead? Does This Still Count as News?

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Bank Innovation Labs: Boon or Boondoggle?

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CUNA seeks CU participants for phase 2 of important reg. cost study

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Cus Could overpay for EMV

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Green Dot’s Netflix Cameo Mimics Real-World Fraud

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Are CUs Overpaying for Debit Processing? Study Says Yes, CUSOs Say No

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Small Banks Could Struggle to Wean Themselves Off Overdraft Fees

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Banks’ Real Fight with Fintech: Who Owns the Customer?

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Our secret formula: Culture + technology = performance

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Main Street Innovation

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POWERing Up Business

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Most Americans Want Biometrics Incorporated Into Mobile Banking Apps

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Omnichannel Anticipation

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Liquidity Check

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Goldman Sachs Plans to Offer Consumer Loans Online, Adopting Start-Ups’ Tactics

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Picking the Person

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Paying too much for debit processing?

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In Search of the Better LOS, Efficiencies, & More

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Shevlin: CUs can add value to mobile payments experience

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Missing the Point: Competition Isn’t The Lender Down the Street

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Delivery Revolution

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Debit Processing Spend Too High: Cornerstone

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Report: Some FIs Paying Up To Five Times Too Much For Debit Processing

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Overpayment on Debit Processing Vendor Contracts Can Mean Millions in Lost Income for Bankers, Study Finds

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Cornerstone Advisors, Abound Resources Announce Combination

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3 Things You Should Really Know About Mobile Payments

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Credit Cards With 2% Rebates, While (or if) They Last

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Easier Onboarding

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Minimize the Mess

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How Business Make Innovation Happen

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Tough Delivery Choices

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Cornerstone Names Shevlin Director Of Research

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FinServ 25: The Most Influential Voices In Banking

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CUES, Cornerstone Advisors, Inc. partner to bring IT leadership school to the industry

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All Systems Go

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Your phone’s camera can help pay bills

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How Your Phone’s Camera Can Help Pay Bills

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Return to Consumer Lending for Community Banks

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Leapfrogging to Improved Remote Delivery Solutions

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Idaho Central Credit Union again reigns supreme in SNL’s annual credit union ranking

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Idaho Central Again Named Best-Performing Large CU

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Failed bank buy shoots State Bank of Texas to top of SNL rankings

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Talking in a Digital World

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Panic Over Rising Interest Rates May Have To Wait Until 2016

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Small Banks Overcome Handicaps to Blaze Tech Trails

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Safe & Sound: Credit unions on firm footing?

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Shaking Things To The Core?

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Economy Keeps Loans on CU Books

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New Car Loan Apps Increase

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Top Cybersecurity Concerns of 2015

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Crooks Using New Fraud Tactic With Apple Pay

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How Do We Focus the C-Suite on #ECM?–Or Do We Need to Change OUR Tune?

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Vantage Point

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Cornerstone Advisors Continues Significant Growth with Nine Team Additions

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Community Banks See CUs as Threat in Small Business Lending: Survey

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CUES Announces New School on Payments

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BECU CIO Retires After 15 Years

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GonzoBanker Payments Roundtable 2017

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The report, in its 10th year of publication, shows CEOs how they can pinpoint strategic initiatives by identifying potentially millions of dollars of performance improvements and cost-saving opportunities.

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