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In the News

Financial services media outlets frequently look to Cornerstone subject matter experts for insights and analytics on current industry issues.

Media Mentions Press Releases

Mobile Banking Adoption Has Skyrocketed—But So Have Fraud Concerns. What Can Banks Do?

Ron Shevlin's not convinced there’s been much digital “transformation,” but skyrocketing adoption can mean increased fraud.

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Genesys: Transforming to Customer-Centric Service in Financial Services

A Cornerstone Advisors study found that only a quarter of banks and credit unions had embarked on a digital transformation strategy prior to 2019, and 45 percent hadn’t launched a strategy prior to this year.

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6 Global Megatrends That Are Impacting Banking’s Future

According to Ron Shevlin, director of research at Cornerstone Advisors, over the next five years, no megatrend will have a bigger impact on FIs than AI technologies.

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Walmart Offering Financial Tools, Fintech Plans

Some observers think Walmart is working on a “super app” to serve consumers that are “overlooked and underserved by a lot of industries,” said Ron Shevlin, managing director of fintech research at Cornerstone Advisors.

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Frustrated Banks & Credit Unions Seek Better Tech to Stay Competitive

Smaller community FIs feel they’re limited to the solutions their core vendors offer, says Brad Smith, partner at Cornerstone Advisors, and these solutions are not keeping up.

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What Gen Zers want in their banking apps

These days “you’re not going down to the candy store,” said Alex Johnson, director of fintech research at Cornerstone Advisors. “Everything is digital where kids are spending money.”

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But I Really Like My Technology Vendor!

A recent Cornerstone survey of banks and credit unions about their technology vendor contracts found more than half of financial institutions allow emotions to enter into their negotiation processes. And it's costing them money.

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Why Apple Pay + Buy Now Pay Later Will Drive Banks to Google Plex

Growth in use of the Apple Card by Boomers doubled in 2020, according to research by Cornerstone Advisors.

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Billionaire Jack Dorsey’s Square Launches A Small Business Checking Account

Only about one in four Square merchants receive 30 or more Square payments a month, according to a Cornerstone Advisors study.

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Shall We Chat? The State of Automated Chatbot Services

According to research from Cornerstone Advisors, at the beginning of the pandemic, a mere 4% of mid-sized banks had implemented chatbots in their customer service capabilities.

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