Technology Spending and Staffing Benchmarks

How does your technology spending and staffing compare peer to peer?


Our bank technology spending and credit union technology spending and staffing benchmarks help you understand how you compare to peer, project future spending and staffing levels and justify your technology budget.

Our up to date spending benchmarks from more than 100 banks and credit unions include total technology spending and five spending sub-categories – core system, data communications, electronic delivery, infrastructure and strategic systems. – both as a % of assets and % of non-interest expenses .

Our technology staffing benchmarks include Assets per IT FTE, Total FTE per IT FTE, Workstations per PC Support FTE, Servers per Network Support FTE and Total FTE per Help Desk FTE.

Key Features:

  • Uses a standardized cost and functional allocation model to benchmark your technology spending and staffing against peers
  • Helps you project technology spending and staffing levels as you grow organically and through acquisitions
  • Properly allocates IT functional workloads regardless of departmental rollups to get true effort metrics and to identify opportunities to defragment splintered duties


Learn More About Our Process and Get a Custom Quote

Schedule a time to talk with one of our Technology Planning Consultants
or, if you’re ready, request a custom pricing proposal


So, What Makes Us Different?


Quite simply, no one else has a technology spending and staffing database for mid-sized banks and credit unions. We keep ours current through a group of financial institutions that have participated in the survey for 10 years as well as recent data from client projects.


We help clients with the data gathering process to meet data taxonomy standards. Our data is not subject to  client inconsistencies  in classification or GL accounts that often  cloud benchmark results.


This is not an academic exercise executed by ivory tower researchers. Our process is led by former bank and credit union CIOs  and IT Executives who can help you interpret the results and formulate actionable recommendations.