Six ways financial institutions can prepare to better connect with customers who are nearly all digital-first now.
Our modular TechMap™ provides an independent bank or credit union technology assessment across seven technology focus areas.
We can tailor an approach to include any or all of the modules to meet your needs and budget, but we are always looking for the gaps between your current environment (vendors, applications, service delivery, etc.) and your target environment. We then make actionable recommendations to bridge those gaps and to establish a roadmap with priorities, timing and phasing.
If we are assessing vendors and applications, we will document whether to keep, improve the use of, or evaluate replacing each of the Bank’s major applications, which contracts should be renegotiated at more advantageous pricing, and how to better leverage the Bank’s technology investments to help reengineer critical processes throughout the organization.
And if we are evaluating governance, we will deliver our governance toolkit with tools for vendor management, project prioritization and approval, business case templates, etc.
In addition to our deep vendor and product knowledge, we also bring our process best practices to help identify ways to improve sales, customer experience, efficiency and risk. And our technology governance best practices can help IT more effectively deliver value-add services to its users.
Our in-depth knowledge of the strengths and weaknesses of a wide range of vendor products plus our VendorVault™ and ContractVault™ keeps us grounded on what is actually possible and what investments actually cost. No theoreticals here.
Our proprietary technology spending and staffing database of mid-sized banks and credit unions allows us to create a customized Technology Scorecard® of how your technology spending and staffing compare to peer.
Continually emerging payment technologies keep financial institutions struggling to be at the forefront of their market. Join Cornerstone’s Payments Experts for 2-full days of learning this cutting-edge environment and how to keep your FI ahead of the game.