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Research Report

Commercial Banking Operational & Technology Review

Cornerstone Advisors engaged senior executives at 10 mid-size banks to understand how they manage their commercial banking operations and their deployment of technologies to support those operations.

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What You'll Learn in this Report

  • While the loan origination platform was said to be a high priority for review participants, only one bank has completed an LOS system implementation in the past 24 months.

  • Because FIs still rely on traditional risk ratings, a large majority of the portfolio falls into a single rating (70% or greater), significantly reducing any accurate insight into portfolio quality and/or future performance.

  • The use of external prospect data is limited among participants, as many banks lack confidence in the value of prospect data available in the market today.

  • Traditional committee approval methods delay the decision to the client and create unnecessary expense given the salaries present at the committee table and the time consumed during the committee meeting.

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About Cornerstone Advisors

At Cornerstone Advisors, our goal is to deliver tangible business impact to financial institutions and fintechs. We know that when institutions improve their strategies, technology, and operations, enhanced financial performance naturally follows. Because we live by the philosophy that businesses can’t improve what they don’t measure, we show banks and credit unions how to use laser-focused measurement to make smarter technology decisions.