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Research Report 

2024 Digital Banking Performance Metrics

The ongoing sophistication of digital banking technology in conjunction with evolving consumer preferences and behaviors has accelerated the uptake of digital banking services, with more consumers than ever choosing to open accounts at fintechs as opposed to traditional banks and credit unions.

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What You'll Learn in this Report

  • Intelligence executives need to measure and manage their digital investments, channels, and operations.
  • Year-over-year benchmark comparison of digital investment and digital banking metrics.
  • The definition of high-performing financial institutions and what distinguishes them from the competition.
  • The major digital shifts impacting the industry.

Report Stats At a Glance

310%

 

increase in digital spend per $1 billion in assets over the past two years.

80%

 

of digital banking users are enrolled in paperless statements.

12%

 

increase in mobile payment adoption among digital banking users between 2023 and 2024.

Ready to See Real Results With Your Financial Institution?

Solutions from Cornerstone Advisors

Cornerstone Advisors - Core Systems - Conversion and Implementation

Digital

We help you drive measurable value from your digital investments. Our expert team partners with you to deliver end-to-end support across your key digital initiatives—from strategy to execution. Whether you're modernizing legacy platforms, optimizing digital contracts or scaling new technologies, we ensure every step is aligned to your business objectives. With decades of experience and deep industry insights, we help you make smarter digital decisions and turn your technology partnerships into a true competitive advantage.

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About Cornerstone Advisors

For over 20 years, Cornerstone Advisors has delivered gritty insights, bold strategies and data-driven solutions to build smarter banks, credit unions and fintechs. From technology system selection and implementation to contract negotiations, vendor management, performance improvement programs, strategic planning, merger integration and enterprise program management, Cornerstone combines its expertise with proprietary data and research to help financial institutions thrive in today’s challenging environment. For more information, visit www.crnrstone.com, connect with us on LinkedIn and Youtube, and subscribe to GonzoBanker® for our opinionated take on all things banking.