Core, Digital, and Card Services Conversion Case Study
First Federal Bank Tennessee
Executive Overview
First Federal Bank Tennessee (FFBTN), a $980 million community bank based in Dickson, TN, faced a critical decision as its core system contract approached expiration. With aging technology hindering growth and digital innovation, FFBTN needed a modern, scalable platform to support its strategic goals. The transition came with high stakes, tight timelines, operational risk, and the need for a trusted partner to ensure a smooth, successful conversion.
Challenges
• Outdated core systems approaching contract expiration • Risk of disruption and employee strain during a fast-tracked conversion • Reliance on certified developers increased costs and slowed updates
• Goal to improve employee readiness and support future growth
Solutions
•Core, Digital, and Card Services Conversion
Results Achieved
Delivered
Accelerated implementation plan
Supported
Employee training
Ensured
Vendor accountability
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