American National Bank & Trust successfully completed a major core banking conversion, including migrating its mortgage servicing operations to a new platform. As the environment matured, leadership saw an opportunity to further align processes, governance, system utilization, and ownership to maximize the value of the investment and strengthen long-term mortgage servicing.
Challenges
• Optimizing mortgage servicing after core conversion • Aligning processes and ownership • Reducing manual work and improving consistency • Strengthening governance and documentation
