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In the News

Financial services media outlets frequently look to Cornerstone subject matter experts for insights and analytics on current industry issues.

Industry Press Announcements

What Gen Zers want in their banking apps

These days “you’re not going down to the candy store,” said Alex Johnson, director of fintech research at Cornerstone Advisors. “Everything is digital where kids are spending money.”

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But I Really Like My Technology Vendor!

A recent Cornerstone survey of banks and credit unions about their technology vendor contracts found more than half of financial institutions allow emotions to enter into their negotiation processes. And it's costing them money.

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Why Apple Pay + Buy Now Pay Later Will Drive Banks to Google Plex

Growth in use of the Apple Card by Boomers doubled in 2020, according to research by Cornerstone Advisors.

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Billionaire Jack Dorsey’s Square Launches A Small Business Checking Account

Only about one in four Square merchants receive 30 or more Square payments a month, according to a Cornerstone Advisors study.

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Shall We Chat? The State of Automated Chatbot Services

According to research from Cornerstone Advisors, at the beginning of the pandemic, a mere 4% of mid-sized banks had implemented chatbots in their customer service capabilities.

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The Future of Loyalty in Banking is at Risk

Recent analysis from Cornerstone Advisors indicates that the banking industry may be reaching saturation of digital adoption across the majority of consumer segments.

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Live Fireside Chat | Beyond Credit Risk: Onboard Thin-File Customers with Confidence

Roughly one third of Millennials and almost half of Gen Zers don’t have a credit card, according to a recent Cornerstone Advisors study.

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The Growing Importance Of The Omnichannel Marketplace

According to Cornerstone Advisors, 76% of lenders believe their payment services are above average, while only 41% of customers said their needs are addressed well or extremely well.

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Once Stagnated, Banks Are Refreshing Checking Accounts to Compete

“Investments in digital are not the same as investments in deposits," said Alex Johnson, director of fintech research at Cornerstone Advisors

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How financial institutions can stay ahead of fraud during account openings

According to Cornerstone Advisors, checking account openings in digital channels exceeded branch openings in 2019 and grew to 66% of the volume by the end of 2020.

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