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Smarter Bank Series

Real AI Use Cases for Credit Unions

Hear from Credit Union Executives on How They Use AI

What You'll Learn

 

  • AI isn’t replacing people at Great Lakes Credit Union. It’s empowering them. Elizabeth Osborne (Former Chief Operations Officer, Great Lakes Credit Union) shares how AI is making a real impact ahead of Practical, strategic AI in action.

  • AI makes teams faster and smarter but human judgment stays at the core. Courtney Rowan, Chief Digital & Transformation Officer at Citadel Credit Union, shares how data-driven insights are improving rewards, boosting NPS, and expanding access in underserved communities.

  • AI is a complement not a replacement. Jess McNier, SVP & Chief Innovation Officer at Financial Plus Credit Union, shares how automation frees up teams to focus on what matters most: their members.

What You'll Learn

 

  • AI isn’t replacing people at Great Lakes Credit Union. It’s empowering them. Elizabeth Osborne (Former Chief Operations Officer, Great Lakes Credit Union) shares how AI is making a real impact ahead of Practical, strategic AI in action.

  • AI makes teams faster and smarter but human judgment stays at the core. Courtney Rowan, Chief Digital & Transformation Officer at Citadel Credit Union, shares how data-driven insights are improving rewards, boosting NPS, and expanding access in underserved communities.

  • AI is a complement not a replacement. Jess McNier, SVP & Chief Innovation Officer at Financial Plus Credit Union, shares how automation frees up teams to focus on what matters most: their members.

Ready to See Real Results With AI in Your Credit Union?