Transcript
You’ve also got this sentiment growing against incumbent technology vendors. I always get a healthy dose of garbage dumping when clients call me to help negotiate their contracts, terms, SLAs. That’s why we’re there, to fix problems.
However, usually what I hear is, I follow the emotions. So what used to be frustration has turned into anger, and it’s beyond that. Anger has now turned into action.
Okay.
And it’s not because anybody’s fed up. It’s beyond fed up.
Yeah.
It’s, “You’re now holding my business back.”
Don’t get me wrong, it’s not because the vendors don’t want to. It’s the market we’re in post-pandemic. There is an absolute surge and catch-up in technology, digitization, moving the ball forward.
Okay.
There is an economic issue. The demand for professional services, implementation, new products, new features, new road maps getting implemented is way up here.
Okay.
Supply, right here.
Right on the top of my Disruption University.
There you go. I love it.
And so that’s what’s really behind it. The vendors I talk to come behind closed doors and say, “Man, we just can’t service this. There’s not enough time in the day.”
The expectation gap is huge because, generally speaking, a community or even regional bank will come to the table saying, “Okay, no problem. I’ll just call those guys, and they’ll take care of it because they’re big and they’re huge, and they can just do whatever.”
Right.
And they can’t. So that’s caused this major conflict. It’s no individual’s fault, but it’s the combination of events that’s happened over the last two and a half years.
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