Data Driven Decisions with Eric Weikart // Cornerstone Hot Takes

At the end of the day, I think a lot of banks need to figure out what they’re going to do with the data that they have. They have plenty of data, right?

Now let’s figure out how we make data-driven decisions at our banks. You have to take a balanced approach to this.

The whole idea that we’re focused on staffing and efficiency, I think that’s a big piece of it. Where a lot of banks miss the boat, though, is around, “What is the client impact of these decisions we’re making on staffing?”

Or, conversely, what are we doing to grow the bank? We can’t cut our way to growth. We know that, right?

So let’s think about how we’re investing in marketing, in technology, in our loan officers. We have all these mortgage loan officers that now need something to do. Well, guess what? It’s time to pivot and figure out what we do with those loan officers.