Jennifer Dickey brings nearly two decades of consulting and financial services experience to her role as Director, Client Experience & Strategy at Cornerstone Advisors, with a background that spans retail banking, marketing, digital services, and human resources.
A consumer-centric strategist, she excels at crafting scalable, data-driven solutions that promote growth and guarantee a seamless, premium experience at every touchpoint. Prior to joining Cornerstone Advisors, Jennifer served as the Chief Experience Officer at Cornerstone Community Financial Credit Union, where she led the retail, electronic services, marketing, and human resources divisions.
In that role, she harnessed innovative strategies and deep data insights to significantly enhance the client experience, drive considerable growth, and boost operational efficiencies. Earlier in her career, Jennifer held various leadership and consulting positions within the financial services sector, further solidifying her expertise across multiple disciplines.
Throughout her professional journey, she has consistently aligned organizations with their strategic goals, delivering transformative outcomes along the way. Her leadership is marked by a unique ability to leverage data, empower teams, and navigate the complex challenges of the financial industry. Jennifer holds a Bachelor of Business Administration from Davenport University.