We survey your employees on the critical systems they use and measure satisfaction across five unique categories. We then evaluate your satisfaction, compare it to peer and use our unique vendor knowledge to identify improvement opportunities. We then create vendor performance scorecards to summarize our findings and recommendations.
We also conduct a vendor spend and contract opportunity assessment to identify vendor contracts with the most cost savings potential. We then make recommendations to reduce your vendor spend when contracts come up for renewal.
The vendor performance action plan turns all of our performance improvement and cost reduction recommendations into a simple action plan with dates and responsibilities to measure progress towards your vendor performance improvement, cost reduction and risk mitigation goals.
Each month, we’ll have a scheduled call to review your vendor risk action plan to make sure we’re progressing on your goals.
We’ll survey your employees, rate their satisfaction, identify their issues and develop recommendations for improving your vendors’ performance.
We are in the vendor evaluation business, so we are evaluating all aspects of the major vendors every day. Not only do we review vendor financials and attend vendor earnings calls, but we meet with vendor executives every Friday to get product, company and security updates. We track vendor wins and losses , monitor changes in marketshare , evaluate their products and know about problems before they’re public.
Our VendorVault™ includes hundreds of financial institution’s digital vendor satisfaction ratings across every major digital vendor. Our database also includes the most commonly under-utilized features, integration challenges and customer complaints of every major digital vendor.