Digital systems including consumer Internet banking, commercial Internet banking and cash management , bill pay, mobile, remote deposit capture, online account opening, etc. have become your customer “core” systems which means that any digital conversion or implementation mistake can have significant negative customer impact. The better alternative is a successful implementation of better tools and services with significant positive customer impact.
With Cornerstone consultants acting as advisor, best practice provider, and project manager (or co-manager), and our vendor-specific implementation playbooks and toolkits, you can be assured of a successful digital implementation.
A visual of our conversion approach
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Our real-world experiences will help you address the vendor-specific weaknesses each vendor has in product design, conversion mapping, integration, training, testing, go live and post-implementation processes.
Far too many institutions end up converting bad customer experiences onto new systems. Our relentless focus on improving processes, customer experience and efficiency drives our implementation effort so you can actually experience all those expected benefits that drove your decision.
Our digital strategy experts can help design customer experience improvements, BCP experts can help update your BCP plans, Information Security experts can help you design system security, or our Marketing experts can help with customer communication. Our entire team is devoted to your successful implementation.