The complexity of vendor conversions and implementations has grown significantly in the last five years and most implementations now involve at least 7+ vendors.
Cornerstone provides independent, vendor-specific advice, oversight, playbooks and toolkit to ensure successful implementations of a wide-range of vendors and interdependent vendors.
We develop the project plans, lead the testing, hold the vendors and your team accountable to the plan and provide executive dashboard-style reporting.
We use a similar approach for Internet banking, mobile, remote deposit capture, online account opening, etc. with a heavier focus on customer experience and channel integration.
We help manage retail and business debit and credit card conversions and its impact on your processors, networks, card providers, core, rewards providers, etc.
We provide both replacements and new installations of consumer, small business, commercial and mortgage origination systems.
Our real-world experiences will help you address the vendor-specific weaknesses each vendor has in product design, conversion mapping, integration, training, testing, go live and post-implementation processes.
Far too many institutions end up converting bad processes and customer experiences onto new systems. Our relentless focus on improving processes, customer experience and efficiency drives our implementation effort so you can actually experience all those expected benefits that drove your decision.
Our digital strategy experts can help design customer experience improvements, BCP experts can help update your BCP plans, Information Security experts can help you design system security, accounting experts can help restructure your chart of accounts, or our Marketing experts can help with customer communication. Our entire team is devoted to your successful implementation.