More and more banks and credit unions are finding themselves dissatisfied with their card processors. But is the problem really with failed vendor performance, or is a lack of accountability on both sides to blame?

Breaking the Conditioned-Response Habit in Your Vendor Relationships explores:

  1. What’s going on in the shifting card processor landscape (we name names);
  2. How banks and credit unions can put an end to common system selection myths; and
  3. Why a strong habit of two-way accountability is the best defense against a failed vendor relationship.