Technology Management Complexity: Drowning in a Sea of Technology Projects

Bottom Line

Banks and credit unions are struggling less with the complexity of their information technology architecture than they are with the complexity of managing all that technology.

The key to managing a proliferation of technology projects—enhancements, additions and/or replacements, contract renegotiations—is not to simplify the level of complexity, but rather to actually add systems and competencies that make the complexity easier to manage.

This report is based on a survey of 252 senior community bank and credit union executives and presents analysis from a variety of perspectives. Among other key findings of the report:

  • On average, FIs will improve the utilization of 17 apps, add or replace nearly five apps, and renegotiate two to three contracts in 2015.
  • FIs’ plans to improve, add/replace or renegotiate lending apps are not on par with their plans for other technologies. Among five lending-related apps, none are in the top five for utilization improvement, addition/replacement, or contract negotiation.
  • From 2014 to 2015, there was a double-digit percentage point increase in planned utilization improvements for 21 technologies.


The report includes key recommendations for competencies in:

  • IT Planning
  • Project Management
  • Contract Negotiation

Learn solutions for managing your institution’s technology complexity!