Press Releases


More banks keeping branches open during latest coronavirus surge

Decisions will be largely individual, said Ryan Myers, senior director at Cornerstone Advisors.

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The Winners And Losers In The $24 Billion Buy Now Pay Later Battle

Buy Now, Pay Later (BNPL) purchases are hot. But not as hot as you think: Just 7% of Americans will

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Prime 10 Fintech Information Tales for the Week Ending November 21, 2020

Chime has turned into the largest digital bank in the US when it comes to variety of prospects. Ron Shevlin

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With Citi Plex, Citi Offers a Fully Digital Checking and Savings Account Through Google Pay and Taps Mastercard as Network Partner

Consumers who open accounts with digital banks don’t do so because they want a bank with no branches. says Ron

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Apple Launches Web-Based Portal To Reenergize The Apple Card

Without any fanfare, Apple has launched a web portal to take applications for its credit card, the Apple Card. Why?

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How Chime Is Dominating Digital Banking (And All Of Banking)

The key to Chime’s success is NOT a better mobile banking user experience–it’s the hooks it offers that attract consumers

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How Credit Unions Can Beat Big Banks in the Commercial Market

A Cornerstone Advisors report revealed banks are already generating $11 billion from accounting and payment services1, but three megabanks have

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The Impending Credit Card Boom

Only a third of credit cardholders link a credit card to their Apple Pay or Google Pay accounts. That means

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Humanizing CU Technology Leads to Longer, More Meaningful Financial Journeys

Findings from a July 2020 survey conducted by Cornerstone Advisors found that 14.2 million Americans now consider a digital bank

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In the Room w/ Todd Marksberry – Steve Williams, Cornerstone Advisors

Steve Williams talks about how Cornerstone is pushing through COVID-19, strategic considerations, small credit unions, and what businesses should be

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Beam Financial vanishing act a cautionary tale for partners of fintechs

“This sounds more like a case of fraud than technical issues,” said Ron Shevlin, managing director of fintech research at

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Top 10 Fintech News Stories for the Week Ending October 31, 2020

Ron Shevlin shares details of a new study from Cornerstone Advisors that explores the new checking account offering from Credit

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Banks Or Fintechs: Who Is Ahead?

Ron Shevlin, Director of Research at Cornerstone Advisors, pointed me to a couple of novel products from fintechs (though not

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Bitcoin adoption could reach 90% by 2030, investment firm founder claims

Digital asset holders make up at least 15% of the 18-and-older U.S. population, based on 2020 data from Cornerstone Advisors.

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Promontory Interfinancial rebrands as IntraFi, looks to diversify

When Citizens Bank of Edmond was in crisis, a company with a high-tech system that lets banks sell excess deposits

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Master Full-Service Digital to Win With SMBs: Virtual CUBG Conference

According to Cornerstone Advisors research, the pandemic exposed a $371 billion opportunity for financial institutions to provide accounting and payments

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Coinbase’s Debit Card Starts A $30 Billion Crypto Payments War With PayPal

A recent study from Cornerstone Advisors estimates that a little more than 6 million Americans are using the crypto exchange.

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Tech Time: How To Successfully Implement A Digital Solution

In today’s financial services environment, not serving customers digitally is not an option.

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Who Wants A Credit Karma Checking Account?

According to a new study from Cornerstone Advisors and FICO, nearly three in 10 US consumers engage with Credit Karma

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PayPal’s New Service Is A $50 Billion Stimulus Check For Bitcoin

PayPal’s new service eliminates two hurdles regarding the use of cryptocurrencies for retail purchases.

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Covid-19 Technology Influencer trends: Covid-19 leads Twitter mentions in Q3 2020

According to Ron Shevlin, a top fintech expert, the banking world is convinced that the coronavirus health crisis is accelerating

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Building a Discipline to Drive Digital Banking Strategy

Smaller banks and credit unions can bring unique value to the mobile ‘arms race.’

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Why the pandemic is making cybersecurity even harder for credit unions

Earlier this year, credit unions across the country completed a task that was previously almost unthinkable — they managed to

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Navigating the ‘convergence’ of product streams: Conclusions from the Tearsheet Challengers Conference

A growing number of consumers are comfortable with having their primary account at a digital-only institution, based on a July

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How the #$%& Do You Build Your 2021 Strategic Plan During COVID-19?

There’s too much at stake to put planning off until certainty arrives — if you want to survive.

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From ATMs to smartphones — How digital banking has evolved

Modern banking is all about making it easier for people to connect to their money faster and more efficiently.

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5 Bank And Fintech Partnership Ideas To Generate Revenue

Why are so few banks pursuing fintech partnership opportunities that could generate revenue for both parties?

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Small banks turn to German fintech for deposit-gathering help

Consumers on the prowl for higher rates on their savings or more places to spread out their cash have a

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Indian IT services to see minimal revenue growth: Fitch Ratings

Indian IT services sector is likely to see minimal revenue growth in 2020 amid the coronavirus pandemic, says Fitch Ratings.

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Only 7% of Consumers are Highly Engaged with their Primary Bank, According to Ron Shevlin from Cornerstone Advisors

More than one in five consumers are completely disengaged from it.

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How Banks Can Grow Like Bank Of America, Chase, And Wells Fargo: The Reacquisition Imperative

With low customer engagement, banks have to do more than just retain customers—they have to reacquire them.

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Top 10 Fintech News Stories for the Week Ending October 3, 2020

Ron Shevlin shares some of the latest research from Cornerstone Advisors that shows the financial situation of 44% of Americans

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New Urgency To Digital Transformations

Many credit unions are striving to move forward faster and better with mobile and online delivery.

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Coronavirus dims outlook for new credit union charters

Launching a new credit union is a daunting task in an optimal operating environment, but doing it during a global

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No Cookie Cutters In Digital Transformation

Credit unions must continue to engage members by being different from their competitors even as delivery emphasizes online and mobile.

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Why Designing Digital Banking Strategies Only for Gen Z is a Big Mistake

Many financial institutions are creating their mobile and online features to resonate with Gen Z and Millennials, sometimes alienating older

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How Fintech Can Help The Financial Health Crisis

The health care industry can calculate hundreds of health-related scores from a few samples of blood. In financial services, the

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Top 10 Fintech News Stories for the Week Ending September 26, 2020

Ron Shevlin digs into account opening trends and finds that digital applications to open primary checking accounts overtook branch applications

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Digital Transformation Need Hitting Credit Unions ‘Like a Bomb’

Cornerstone Advisors’ Sam Kilmer suggests where credit union leaders should focus their digital transformation efforts.

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Triangle lenders feel pressure, competition with explosion in new mortgages

It’s the same story at banks across the Triangle: A boom in new mortgages has lenders rallying – working overtime

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Women in Tech Yield Value for Credit Unions

Having more women as tech executives and in tech more broadly will become increasingly important as CUs leverage fintech.

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Digital Account Openings Surged Long Before The Pandemic [Thanks To Bank Of America And Chase]

With the megabanks’ and digital banks’ focus on digital channels, checking account openings in digital channels exceeded branch openings in

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Building future-ready retail lending with ‘Big Rocks’ first

Identify activities that will have the biggest impact on your operational foundation.

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New Research Reveals Most Financial Institutions are Losing the Engagement Game

New study from Cornerstone Advisors reveals that most banks and credit unions fail to consider the critical role consumer engagement

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Banks Don’t Have To Innovate

Here’s the cold hard truth about innovation and banking: Banks could innovate and still get “Kodaked.”

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It’s getting a lot easier to pay in installments

Online shopping has exploded during the pandemic. And alongside that, there’s been a boom in plans that let shoppers pay for the

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Tackle Identity Theft And Fraud With This New Website

A new website and service from Breach Clarity makes the process easier and better—for both consumers and banks.

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Prime 10 Fintech Information Tales for the Week Ending September 5, 2020

Ron Shevlin offers 4 classes that VCs and fintech entrepreneurs ought to have discovered.

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The Hut Group CEO strikes landlord deal worth £19.4m a year

On Twitter today, Matt Moulding, The Hut Group Founder, will collect about £19.4m  a year in rent from the company

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COVID-19 Restart and Recovery Task Force addresses current state of CU industry

The Credit Union System COVID-19 Restart and Recovery Task Force released new findings for credit unions regarding business continuity, digital

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Nobody Wants An Online Bank (And Other Wisdom From Investing $100 Billion In Fintech)

Here are four lessons that VCs and fintech entrepreneurs have learned—or should have learned—after all this investment.

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Lending In This COVID-19 World

These tumultuous times uncover troubled loans, delivery gaps and growth opportunities.

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CO-OP, Zelle partnership could bring P2P payments to small credit unions

Credit unions have more peer-to-peer payment options than ever before, but many institutions are still watching the action from the

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5 Ways to Boost Digital Customer Acquisition via ‘The Rocket Effect’

Banks and credit unions should emulate what made fintech lender Rocket Mortgage what it is today, and it wasn’t bells

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How to Successfully Implement a Digital Solution

In today’s financial services environment, not serving customers digitally is not an option.

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North Korean BeagleBoyz Hackers Step Up Attacks On US: What Banks Should Do

The BeagleBoyz’s bank robberies pose operational and reputational risks to banks.

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7 New Fintech Newsletters You Should Be Reading

Here are seven newsletters doing a good job of reporting what’s going on in fintech.

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Fintechs achieve record valuations as pandemic accelerates digital banking

As banks focus on digital capabilities, financial technology companies that can deliver best-in-class solutions are achieving record-high valuations.

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Facebook’s Payments Pivot And Its Uphill Battle For Embedded Finance Domination

Facebook faces some challenges to growing its payments business, including: 1) economics; 2) digital commerce; and 3) politics.

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Three Tips for Agile Planning in 2020

Banking executives should take a page out of the software industry playbook and adopt an agile approach to planning.

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Why Google’s checking accounts appeal to midsize institutions

The tech giant’s co-branded accounts give smaller players a chance to leverage tech and branding to scale business away from

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Why Amex is buying Kabbage

American Express is buying “substantially all” of the online lender Kabbage, but not its loan portfolio. So what is it

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Five Tips For Transitioning Branch Operations To A New Normal

Being agile, decisive and responsive during times like these are key to a future of thriving, not just surviving.

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The Cloud’s Looming Cybersecurity Headaches

Banks have yet to feel the cybersecurity impact of cloud computing.

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Cryptocurrency Binge In The Times Of Coronavirus

The beginning of 2020 saw a sharp increase in the trading of cryptocurrency such as Bitcoin and Ethereum among others.

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The New Lending Fintech Bonanza

Recent deals at nCino, Black Knight and Ellie Mae are a shot in the arm to a market in need

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A Move To Attract Young Members

Are credit unions going after fintech relationships the right way?

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Forex And Cryptocurrency Forecast

The opinion that cryptocurrencies can make everyone, even a child, a millionaire, was confirmed last week.

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Who Wants Google To Be Their Bank?

The Big Tech firm inserted itself back into the news this month with the announcement of six new partners, and

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Banks and Credit Unions Must Take Digital IDs Seriously Now

Seamless and secure digital identities will save effort, time and money for institutions and consumers alike.

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Remote workers facing greater scrutiny on the job

The pandemic forced credit unions to have employees work from home, and executives are considering ways to ensure productivity doesn’t

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Stablecoins, Ceilings and Digital Currencies: Bad Crypto News of the Week

Bitcoin has burst through its ceiling, leapt 15% and is now tickling a new ceiling of $11,000.

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Varo Disrupts Status Quo as First Fintech with National Banking Charter

Three digital banking experts assess the competitive impact of this newly launched fintech national bank.

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Uber’s Departure From Financial Services: A Speed Bump On The Path To Embedded Finance

After announcing a big push into financial services at the Money 2020 conference last fall, Uber revealed it will scale

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Facing Finances Amidst COVID-19

Credit unions leverage asset liability management tools to weather the pandemic storm.

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What’s inside your core contract?

As the landscapes of core processing and financial technology evolve, community banks are carefully considering their long-term relationships with these

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Here’s who bought $67 billion worth of Bitcoin, crypto in America in 2020

Bitcoin broke its $11,000 resistance earlier this week, spurring double-digit gains across a broader set of altcoins.

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What Can Traditional Private Banks & Wealth Managers Learn From Neobanks, Wealthtech Startups?

New generation players are chipping away at incumbent banks’ market share, and not only in the mass banking and unbanked

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Banks Must Adopt APIs for Business Lending or the Fintechs Will Win

The pandemic period may prove to be the make-or-break time for true digitization in banking.

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‘Self Learning’ Emerging Due To Pandemic

As the pandemic forces a shift in customer service, it’s imperative credit unions understand how content delivery is replacing in-branch

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Banks Should Provide Bitcoin (BTC) As Service, Ron Shevlin Thinks

Crypto adoption is growing, some experts say that banks should consider using Bitcoin in their products.

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The Coronavirus Cryptocurrency Craze: Who’s Behind The Bitcoin Buying Binge?

Trading of Bitcoin, Ethereum and other cryptocurrencies increased sharply at the beginning of 2020, then jumped to a new high

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Is Today Like The Great Recession Or The Great Depression?

Every financial circumstance has a unique set of causes. Credit unions’ responses must be custom as well.

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Inside Goldman’s product roadmap for digital bank Marcus

For Marcus by Goldman Sachs, the bank’s digital consumer brand, large consumer-obsessed online companies are a bigger source of inspiration

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Tech Time: Interconnected And Efficient Relationship Management

CRM offerings are moving from siloed sales solutions to highly integrated and user-friendly platforms.

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U.S. Challenger Banks Turn Up the Heat on Incumbents

While some European startups have had to retrench, U.S.-based fintech competitors like SoFi are plunging ahead with aggressive charter moves.

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The Online Bank Insurgency Of 2020

14.2 million Americans now consider a digital bank to be their primary bank—that’s a 67% jump from January 2020.

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Banks & Generation Z: Digitizing to Retain and Attract the Next Wave of Entrepreneurs

The pandemic has put a magnifying glass over the economy and the ability of financial institutions to evolve and predict,

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Credit Unions Don’t Have to Partner with Fintech Firms to Survive

Gina DeCorla, a Senior Analyst for Informa Financial Intelligence, argues that credit unions do not need to partner with Fintech

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Can the UK emulate the staggering Chinese recovery

The Financial Brand’s Jim Marous’ article, “empty banks don’t help a community,” struck a nerve with Ron Shevlin.

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Credit Unions Don’t Need Fintech Partners to Survive – Just Member Intuition

The key to successfully navigating the downturn lies within a CU’s ability to cultivate quality member relationships.

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Credit Union Resources partners with Cornerstone Advisors

Cornerstone Credit Union League’s service corporation Credit Union Resources, Inc. is partnering with Cornerstone Advisors to help credit unions reduce

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Credit unions forge ahead with tech investments as COVID-19 keeps members home

The COVID-19 pandemic has pressed credit unions to double down on efforts to enhance their offerings of electronic services as

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New PPP Loan Analysis Shows Who’s Getting What, How Much is Being Spent per Job Saved, Where CUs Fit In, and More

Ron Shevlin of Cornerstone Advisors analyzed the data released by the SBA for loans above $150,000, which represents a total

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PPP Loans: Who Got What And How Well Did The Loans Perform?

To put it mildly, the veracity of the PPP loan data set is questionable.

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Are you a bull or a bear, and how will it impact your planning for 2020 and beyond?

Regardless of their viewpoints on capital recovery, now is the time for banking leaders to reevaluate their planning strategies.

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Capital Markets Opening To Credit Unions

One credit union finds success with test of securitization; subordinated debt also in play.

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New legal risks for credit unions as coronavirus cases spike

With state reopening efforts continuing but coronavirus cases spiking in many parts of the country, credit unions face a landmine

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Banking’s Delusions Of Digital Transformation

The banking world appears convinced that the Coronavirus crisis has helped accelerate the digital transformation of banking.

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At Times of Crisis, Leaders Must Look Beyond the Present

COVID-19 presented unique challenges to senior execs who needed to react quickly to a shift to digital.

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Banking’s Delusions Of Digital Transformation

A speedy economic recovery will make most banks more than happy to take their feet off the digital transformation gas

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Banks Can Find Huge Opportunity in SMB Accounting & Payments

The Paycheck Protection Program resurfaced the accounting and payments difficulties that many small businesses have and a potentially huge opportunity

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Optimizing Performance In Crisis Mode

Credit unions need to step up digital delivery and be driven by data.

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CU2.0 Podcast Brad Smith on the Post-Pandemic Tech You Need Now

Cornerstone Advisors’ Brad Smith talks about what smart credit unions are doing today.

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Loan Participations Offer a Solution to Pressures on Credit Union Earnings

Credit unions are facing rising liquidity, weak asset growth and low yields.

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Banks’ $370 Billion Small Business Opportunity

The “problems” with PPP applications are an opportunity for banks to provide accounting and payments services to small- and medium-size

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What’s next for credit union membership rule?

More than three years after the American Bankers Association began its legal challenge of the NCUA’s updated field-of-membership rule, credit

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The Post-pandemic Tech Your Credit Union Needs Now

As consumers steer away from branches to avoid the coronavirus, Brad Smith from Cornerstone Advisers offers thoughts on what credit

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It’s Time For Banking To Stop Faking Digital

How consumers do their banking changed overnight, with an emphasis on digital transactions and engagement. It is time to move

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Building Better Banking Services for Women

Just slapping pink on a product package isn’t going to help meet the financial needs of women consumers.

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New study shows financial institutions need to improve delivery methods to support, engage women

Women tend to be less confident than men with financial decisions, despite playing prominent financial roles at home and at

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There’s No Room for Luck in a Preparedness Plan

It’s time for financial institutions to update their business continuity plans with lessons learned from COVID-19.

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Bye Fintech. Hello Techfin.

In the open banking era, fintechs will not vanish, but they will innovate and operate in a different way.

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Improved Focus on Women’s Needs a Must for Financial Institutions

New data suggest that “marketing to women” is the wrong approach to address a complex situation. Getting it right, however,

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3 APIs That Could Revolutionize Banking

Application programming interfaces have been around for 20 years, but you might not know it looking at most US-based banks.

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The Tiny Bank That Got Pandemic Aid to 100,000 Small Businesses

Cross River has cranked out more loans under the federal Paycheck Protection Program than all but three of the country’s

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Welcome Technologies, Green Dot target Hispanic immigrants with bank account, card

Welcome is banking on trust to serve a community largely reluctant to use traditional financial institutions. But the company faces

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Are you ready for the brave new world of post-pandemic tech?

From now on, how CUs conduct business will be different, and it will be a lot more technology focused.

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Amazon And Goldman Sachs: A Small Business Lending Wake-Up Call For Banks

There are two clear benefits for Amazon from this deal: 1) Amazon adds a new source of revenue with the

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Small banks were boosted by the Payroll Protection Program. Will it last?

Mariam Haddad had given up on getting a Paycheck Protection Program loan this spring, even though her business was suffering.

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Financial Institutions Need More Than Prayer as Borrowers Seek PPP Forgiveness

Bankers will be praying to their chosen deities for help as the industry heads down the path toward forgiveness of

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Deep Dive: As big banks overlook them, small businesses turn to small banks and fintechs during the crisis

Smaller banks and fintechs have emerged to service small and medium businesses with streamlined loan processes, technology, and new onboarding

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Square: Why Its Stock Is Soaring And How It’s Threatening Banks

Square is a bigger threat to banks than Big Tech firms like Amazon and Google are.

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Payment firms already have the tools for the coronavirus recovery

The global pandemic has done more than just change consumer behavior; it has accelerated the demand for flexibility, choice, and

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Small businesses increasingly turn to smaller banks and fintechs during the pandemic

SMBs are finding larger banks busy servicing larger clients rather than their applications for government aid.

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‘Banks Let The Past Hold Back Their Future’: Mark Cuban On The Launch Of PPP.Bank

“I’m shocked that every community bank in the country isn’t doing what Citizens Bank of Edmond and Vista Bank are

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Finding A Nice Fit With Fintech

Why working with financial tech firms is frustrating—and why doing so still makes sense

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How To Regain The Service Lead

Partners FCU models a new approach to digital development as credit unions fall behind banks in member experience survey.

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The Four Things Women Want (From Financial Services)

What should financial services providers do to improve the delivery of services to women?

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For Citigroup, New Backup Site Could Be Employees’ Living Rooms

As Citigroup Inc.’s Asia chief started his January Covid-19 briefing for the bank’s top executives, it quickly became apparent: The

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Marketplace Lending News Roundup

In his regular Fintech Snark Tank column Ron Shevlin gives his perspective on what the new normal might look like

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Coronavirus crisis forces banks to scuttle merger plans

Fallout from the coronavirus outbreak has led several banks to rethink or rework deals announced before the pandemic hit.

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The Future Of Fintech: The New Normal After The Covid-19 Crisis

The prospects for fintech startups has never been better—especially for those looking for banks as customers.

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Cornerstone Advisors looks at the pandemic’s impact on customer behavior

Key discoveries from a recent survey of bank and credit union executives

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Can Your Banking Platform Weather a Pandemic?

To meet home banking demands, CUs should launch new digital solutions using their existing core as a base.

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Don’t Trust Those Numbers: How Marketers And Politicians Abuse Statistics

For every data point that proves one point of view, there are two that refute it.

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Plaid Launches API Exchange To Accelerate Open Banking And Digital Transformation

Banks don’t want open banking. They want better data.

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Margin pressure could dog banks into 2022

The coronavirus pandemic has so devastated the economy that there has been little time for hand-wringing in the banking industry

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How Vendor Contract Renewals Can Offset Earnings Challenges

In the wake of the COVID-19 pandemic, financial institutions can quickly realize savings by renegotiating major vendor contracts.

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Banking Must Help Small Businesses With PPP Loan Forgiveness

Businesses that got PPP loans are counting on their financial institutions for guidance on how to qualify for forgiveness of

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Can Amazon and Goldman Sachs Win With SMB Lending?

Significant pitfalls come along with the anticipated opportunities.

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COVID-19: Real Trends and Stories From the Front Line

Banks and credit unions report the pandemic’s impact on customer behavior.

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Banks tore up digital scripts once pandemic hit

Industry experts say that banks with robust technology strategies are well ahead of the competition in the age of the

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Google: The Next Big Fintech Vendor

Google’s value proposition to banks is simple: “We help you monetize your customer relationships.”

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Marketplace Lending News Roundup – May 9th, 2020

Ron Shevlin finds confusing rules and a lack of clarity in the Paycheck Protection Program.

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Declining oil prices could put credit unions over a barrel

The steep decline in oil prices is likely to have a widespread impact on credit unions.

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COVID-19 Exposes Threats, Opportunities for the Payments Business

A COVID-19-created shift in spending away from higher-interchange transactions toward lower ones has had a hard-hitting impact on the industry.

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The Looming Paycheck Protection Program Forgiveness Nightmare

Community banks are looking at a big opportunity with small businesses—if they can overcome the loan forgiveness nightmare.

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Serving Through Disaster

Credit unions scramble to cope with the coronavirus pandemic.

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Find Your Technology Strategy Flavor

Credit unions were striving to provide the digital experience members crave even before the pandemic hit.

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New Cornerstone Advisors Offering Aims to Help Financial Institutions Improve Digital Servicing in Response to COVID-19 Delivery Shift

Cornerstone Advisors today launched a new offering designed to help mid-size banks and credit unions revitalize their sales and marketing

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The Paycheck Protection Program Will Disrupt Small Business Banking

Is there any way to determine how much small businesses need?

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The Cash Cleanliness Controversy: Experts Counteract ‘Mischievous Myths’

Experts say a “misinformation campaign has created false perceptions about cash” during these COVID-19 days.

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Consumers Willing to Offer Up Data When Buying Fintech Products, Survey Finds

“Consumers are attracted to the easy user experience…and are willing to overcome misgivings about how technology companies use their data.”

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Post-coronavirus economy could reshape credit union charter landscape

The 2008 financial crisis may have just been a dry run for the economic shake-up that occurs as a result

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How to Talk About Your Bank’s Fintech Collaborations

The typical bank customer,  even those using a fintech service provided by their bank, may not even be aware of the term “fintech.” 

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Bringing Compliance Along on the Digital Journey

Compliance plays an important role in a financial institution’s relationship with its customers. Bankers need to do it right.

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Banks Aren’t Innovative in 2020

Brett King looks at the record of major innovations in banking over the last 20-30 years.

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TFT Webinar Review: The Future of Banking post COVID-19

In this 60-minute webinar, Jim Marous, Brett King, Ron Shevlin & JP Nicols debate the future of banking post the

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How To Get Your Paycheck Early (If You’re Fortunate To Still Have A Job)

On-demand pay is a winner emerging from the crisis

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Tech Time: A Five-Step Action Plan To Mobilize ‘Mobile First’

Financial institutions that are not ready to fully serve members digitally face an existential threat.

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How Can You Make Permanent The Current Increase In Digital Banking Use? April 17, 2020

Two expert ideas to facilitate your efforts

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Optimizing the Contact Center in the New Normal

Time-tested best practices can help financial institutions stay agile in the face of COVID-19.

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What The Future Holds After COVID-19

Banking could be a mixture of old and new practices.

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Credit Card Companies Shift Rewards To Recognize Consumer Desires During COVID-19

In response to societal shifts, credit card companies are altering their rewards programs to fit new consumer spending behaviors.

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Additional Voices Call for Overdraft Protection Plans to Help Limit Damage to Consumers from Pandemic

The idea of using overdraft protection plans to help consumers and the economy ward off the worst of the financial

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Goldman Sachs gets into point of sale financing with MarcusPay

Launched with Jet Blue, the bank is betting MarcusPay resonates with consumers.

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Coronavirus creating new competition for a core credit union loan product

The coronavirus could shunt growth for a key credit union lending product.

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Goldman Sachs Enters The Point-Of-Sale Financing Space With Marcus Pay

If this announcement had come two months earlier it would’ve been heralded as a great idea. Coming in the middle

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Content and the Race to Stay Relevant in a Socially Distant World

As the old “why our stuff is best” sales-pitch falls on deaf ears for digital-first buyers, bank, credit union and

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Payments in the Pandemic: The Interchange Impact to Financial Institutions

A  projection for the impact of the pandemic on interchange to financial institutions based on three different economic scenarios.

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Microsoft And Plaid Should Target Small Businesses (Not Consumers) With Money In Excel

Microsoft and data aggregator Plaid announced a partnership to offer a service they’re calling Money in Excel.

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Drumming Up Business

To become business members’ lender of choice, deliver the wider range of the financial services they need to power their

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Voice Apps Gain Traction

Members are interested in voice-controlled mobile banking—it’s time for credit unions to start planning.

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Earning Five Stars For Your Credit Union’s App

Mobile banking is hot. So hot that there is a scramble among users to pick the best options.

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The Ultimate Judge Of Mobile

In the end, the judge of mobile banking apps who counts the most is the credit union member.

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How To Provide Fast COVID-19 Relief To People Who Need It The Most

With the passage of the CARES Act, the U.S. government will sprinkle $2 trillion of pixie dust over the economy

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Payments in the Pandemic: Five Ways Financial Institutions Can Make a Difference Today

Tips to help banks and credit unions manage the strain of the coronavirus on their payments businesses

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Study indicates mid-size banks are slow embracing digital delivery and automated services

The Cornerstone Performance Report for Banks 2019 found that despite mid-size banks making strides in many key areas, their goal of seriously

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When Opening Accounts in Branches Becomes Impossible

With people everywhere required to avoid nonessential contact, digital account opening is really the only choice. Suggestions and resources to

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New Research: While Mid-Size Banks Gain Efficiencies Through Scale, They Come Up Short on Delivery of Digital and Automated Services

Cornerstone Performance Report for Banks 2019 finds that despite a “relentless focus” on deposit growth among mid-size banks in 2019,

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Marketplace Lending News Roundup – March 28th, 2020

In his regular Monday Forbes column, Ron Shevlin compiled a list of fintech companies that are extending free, discounted or

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Fintech: COVID-19

Ron Shevlin a senior contributor for Forbes, started a list of Fintech firms providing free technology during the Coronavirus Crisis. This had

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A Five-Step Action Plan to Mobilize ‘Mobile First’

Financial institutions that are not ready to fully serve customers digitally face an existential threat.

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A Five-Step Action Plan to Mobilize ‘Mobile First’

Banks and credit unions that aren’t able to market, sell and serve their customers in an entirely mobile capacity are

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Evaluating Commercial Loan Origination Systems

Learn the critical factors for successfully evaluating and selecting a CLOS.

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Planning Our COVID-19 Response is Also Planning for the New Normal

Financial institutions need to talk about the impact of the Coronavirus – when they finally come up for air.

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Coronavirus Insights for Banks & Credit Unions (Wednesday, March 25)

Content from around the web industry leaders can put to use responding to the pandemic and its aftermath.

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What Happened to the Apple Card?

A year ago today, Apple announced its first ever credit card — the Apple Card. The tech world responded breathlessly, as

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Credit unions will need to watch expenses to weather latest rate cuts

The Federal Reserve’s decision to slash interest rates is likely to create headaches for credit unions.

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Coronavirus likely to further slow credit unions’ commercial loan volumes

With an economic downturn almost a certainty, credit unions need to move forward cautiously with member business lending.

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Banks’ Playbook For Getting Through The Coronavirus Crisis

Banks need to recast their strategy and budgets in response to the crisis.

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Keeping Small Business Afloat While Addressing Risk

How financial institutions can make a long-term positive impact on the U.S. small business market

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A List Of Fintech Firms Providing Free Technology During The Coronavirus Crisis

To help banks help their customers through these trying times, many fintech providers are extending free, discounted, or accelerated deployment

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Preparing for the Unpredictable

In the midst of Coronavirus uncertainty, we must be mindful of what we can control and how we want our

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Future Uncertain as Credit Union Mergers Slow

The NCUA approved only 142 CU mergers in 2019, down substantially from previous years.

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Coronavirus Forcing Financial Institutions to Revamp Contact Centers

With city after city moving to ‘shelter-in-place’ status, bank and credit union contact centers, a vital line of communication with

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CU 2.0 Podcast Episode 83: Ron Shevlin on How to Win in Financial Services

Shevlin was an early guest on the CU2.0 Podcast and he’s back in this wide ranging conversation about credit unions,

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How Banking Providers Can Help Consumers in the Coronavirus Economy

As the COVID-19 pandemic shuts down the world’s economy, the financial consequences for consumers becomes more serious.

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Why trusted advice is vital in uncertain times

FSIs need to step up and become ‘personal Yoda’ to build loyalty and trust during COVID-19 outbreak

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Who’s Better: Digital Banks Or Traditional Banks?

Cornerstone Advisors asked US consumers to rate their primary financial institution on a series of attributes.

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GlobalFintechSeries Interview with Griffin McGahey, President at HC3

Thoughts on the latest fintech developments, especially those that will have a strong impact on banking and the payments industry.

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LowCards.com Weekly Credit Card Update

Roughly 3.1 million Americans, or 2.2% of all US adults with a credit card, have the Apple Card already. Who

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Disruptive tech trends: Fintech leads Twitter mentions in February 2020

Ron Shevlin, an industry analyst, shared an article on the five hottest technologies in banking.

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Fight for deposits eases up – but just barely

The pressure for credit unions to shore up funding has eased – but just barely and probably only temporarily.

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Wow, The Apple Credit Card Is Popular…

It has been just under six months since the Apple card was introduced. So how many people have signed up?

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Banking Must Provide Financial Relief In Times Of Economic Stress

Are financial institutions prepared to meet unprecedented consumer expectations brought on by the Coronavirus pandemic?

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Cornerstone: Deposit Growth, Customer Experience, and Efficiency Are Financial Institutions’ Top Priorities for 2020

Growing deposits, improving the customer and member experiences, and cutting costs around efficiency were top of mind for the 300

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If Tim Cook Won’t Tell The World How The Apple Card Is Doing, I Will

Roughly 3.1 million Americans—2.2% of all US adults with a credit card—have the Apple Card already. Who they are may

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Can newcomer Level stand out in a sea of challenger banks?

It’s questionable whether features and breaks on fees will inspire customers to shift their primary banking to a challenger, rather

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Uncovering the Hidden Efficiencies in Loan and Deposit Operations

Addressing common loan and deposit operations process inefficiencies can help financial institutions deliver optimized value to customers and stockholders.

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Cornerstone’s Daryl Jones Makes Case for Mortgage Tech Upgrades

Daryl Jones, senior Director of Cornerstone Advisors, spoke to the ACUMA conference on “Successful Strategies in Mortgage Technology Selection.”

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Tech Knowledge Upgrades For 2020

Future-ready CIOs should brush up on these four technology topics.

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Loan Zone: 9 Strategies To Strengthen Business Services

Industry experts share recommendations for growing member business lending and loyalty.

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LendingClub-Radius deal faces high regulatory hurdles

LendingClub’s agreement to acquire Radius Bancorp will likely invite intense regulatory scrutiny that could set ground rules for future deals involving fintechs

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What’s Changing and What Isn’t in Banking’s Next Decade

Short-term focus can’t be avoided in a fast-moving world, yet the disruptive forces unleashed by technology and consumer behavior changes

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Who should be nervous about Goldman Sachs becoming more bank-like? ‘Everyone’

Goldman Sachs Group Inc. is pushing further into retail banking territory, and experts say the company’s strong brand, online reach

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How To Open Account Or Do A Banking Transaction In Less Than Five Minutes

Thanks to technology, all of us have become accustomed to getting everyday tasks done at a much faster rate. However,

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The Next Revolution In Personal Finance: The Financial Feed

Account aggregation promised a consolidated view of our financial lives, but it provides no insights, guidance, or direction. The financial

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New Tech Platforms Hold the Key to Retail Banking’s Future

Banks and credit unions can wave goodbye to ‘bank-in-a-box’ solutions.

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What Today’s CIO Needs To Know

Execs are complementing their technical expertise with leadership competencies.

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Platform Banking Provider Agora Services is Securing $2 Million in Funding and Opens Headquarters in Atlanta

Agora selected Atlanta based on talent pool and a strong network of local fintech firms.

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With Credit Karma, Intuit to boost personalization

Intuit plans to buy personal finance platform Credit Karma for $7.1 billion, the companies announced this week.

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Key Customer Experience Trends in Mobile Photo Deposits

Today even a strong contender can be overtaken by a competitor intent on out-innovating the pack.

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Voice Tech Is Quiet, but Some Credit Unions Are Ready to Get Loud

Early CU adopters of voice banking with smart speakers aren’t concerned about the low numbers of users.

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Why Credit Karma Shouldn’t Sell To Intuit

Far and away the best case for selling is so that Credit Karma shareholders can cash out. This could be

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Driving enterprise performance and operational excellence

In order to remain stable and sustain growth, financial institutions must equip themselves with ecosystems that will support changes we

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Why Lending Club’s Acquisition Of Radius Bank Is A Smart Deal

This acquisition makes a lot of sense for both parties for reasons that go beyond what many observers have reported

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Fintech Top 100 Influencers

We analysed over 5 million fintech related posts from Feb. 1, 2019, to Jan. 31, 2020, and identified the top

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Is Facebook Messenger the next frontier in credit union lending?

The industry’s next source of loans may rely on social media and forego human interactions.

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How customer experience benefits from operational efficiency

As the banking industry faces tighter margins and increasing competition for customers, many financial executives find themselves looking to cost

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LendingClub deal could spur more fintech-bank mergers

LendingClub’s headline-grabbing deal for Radius Bank will likely have more fintechs scouting for other banks to buy.

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Banks and Credit Unions View Fintech Partnerships a Key Growth Strategy for 2020

Fintechs can provide better design capabilities, improved customer experience, research states.

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Most CUs Planning Fintech Partnerships in 2020, Survey Finds

“Compared to banks, credit unions are way in the lead in terms of deploying emerging technologies.”

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The Challenger Banks That Threaten to Disrupt Financial Institutions

A select group of agile, mobile-focused banking providers has grown successful and strong enough to rattle traditional institutions that don’t

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GTE Financial’s auto-loan securitization play could be a game changer

Credit unions, unencumbered by a mandate to maximize profits, have generally been conservative in their approach to business.

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Study Finds More CUs Than Banks Pursuing Partnerships with Fintechs

Building partnerships with fintechs in 2020 is an even bigger priority for credit unions than banks, according to new research

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Who Wants A Marcus Checking Account? A Lot Of People According To One Survey

With its success in savings accounts and credit cards, Goldman seems well on its way towards becoming a leading digital

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Test drive: Trailblazing auto-loan securitization paves the way for credit union ABS

Credit unions, unencumbered by a mandate to maximize profits, have generally been conservative in their approach to business.

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Research: Fintech Partnerships a Key Growth Strategy for Banks and Credit Unions in 2020

In What’s Going On In Banking 2020: Outlook for a New Decade, 65 percent of banks and 76 percent of credit

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Biggest Fintech Winners of 2019

FEATURING: Ron Shevlin, Director of Research at Cornerstone Advisors

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Have Payments Become a Disappearing Act?

The future of payments is as clear as disappearing ink.

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Trendwatch: Banking Services and the Gig Economy

While there are more platform-based work opportunities than ever, most traditional financial institutions haven’t kept up with their special needs.

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The Slow Death of Checking Accounts

Improving the experience of an extinct (or soon-to-be extinct) product is like installing an escalator on a horse buggy. It

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Fintech Deals Seen As Innovation Shortcut By Financial Institutions

The rising importance of consumer financial services for mid-size institutions is driving FIs’ changed outlook on fintech partnerships.

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Best banks and credit unions for mobile banking

Banks and credit unions nationwide are feeling pressured to woo customers through a more convenient channel: mobile banking.

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American Revolut-ion: European banking apps face crowded U.S. market

When London-based Revolut opens its virtual doors in America this year, it will be the latest European digital bank to

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Digital Gone Wrong: Mistakes Corporate Leaders Make

Firms across industries have to transform themselves in the digital age, but they don’t always do it well.

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Does Starbucks Want to Be Your Bank?

The company’s prepaid card program has some financial industry players asking tough questions.

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The 5 Hottest Technologies In Banking For 2020

The “hot” technologies are the ones that financial institutions invest in—which are not always the ones the pundits talk about.

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Mobile Bank Startup Is Bent On Disrupting Big Finance

European mobile bank startup N26 has attracted 250,000 users in the US since it launched last summer, and now the

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Fintech Adoption in North America Lags Global Acceptance

While the adoption of fintech services has skyrocketed globally, adoption rates in Canada and the US are some of the

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Industry consortium on financial data sharing adds 25 new members

The Financial Data Exchange, an nonprofit industry consortium dedicated to unifying the financial industry around a common standard for secure

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Baby Boomers Are Not to Be Forgotten by Financial Institutions

For those of you who don’t follow Ron Shevlin in Forbes, the self-proclaimed “Fintech Snark,” he’s a good read. Today’s

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The Next Generation Of Banking Consumers Are Baby Boomers (Not Gen Z)

With the oldest Millennials approaching 40 years old, banks are already looking ahead to the next generation of banking customers.

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Despite Increasing Adoption, There’s Room for Improvement in Mobile Deposits, Study Finds

Deficiencies in financial institutions’ mobile-capture offerings include error identification and tracking, unclear notices of funds availability, and overly restrictive risk-control

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Why credit card rewards are targeting ‘convenience’ spending

Whether in the form of grocery delivery, ride-hailing or meal delivery — your credit card wants to reward you for

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JPMorgan Chase Ranked Best Mobile Deposit User Experience

Cornerstone Advisors released the 2020 Mobile Deposit Benchmark Report which ranked the top 20 US-based banks on their mobile deposit user experience.

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Cornerstone Advisors Launches Affiliate Software Company to Provide On-Demand Performance Benchmarks to Financial Institutions

Cornerstone Advisors announced today the formation of PeerMetrix®, a new company providing Performance Vault, a cloud-based platform designed to give financial institutions

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Longer exam cycle not trickling down to all eligible credit unions

Not all credit unions that qualify for an extended exam cycle from the National Credit Union Administration are getting it.

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Industry Pros Await the Visa-Plaid Deal’s Effects on Credit Unions

“The biggest question is whether the relationships Plaid had with those tech companies will translate into capability and relationships for

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Technology shelf life becoming shorter

As the speed of technological change increases, IT must become a trusted adviser to internal departments.

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What’s Visa Going To Do With Plaid?

Nothing gets venture capitalists to congratulate themselves on how smart they are like a startup that gets acquired for an

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Strategic Fintech Partnerships Can Make or Break Your Digital Strategy Plan

CU-vendor partnerships should benefit both parties, and CUs must select vendors that prioritize client support.

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Cornerstone Advisors Presents 18th Annual 2019 GonzoBanker Awards

It’s a tradition unlike any other. No, we’re not talking about The Masters golf tournament. We’re talking about the highly-anticipated

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Online Account Opening Is Just The Beginning Of The Digital Experience

Five best practices for meeting expectations throughout members’ electronic interactions with your credit union

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Survey: While checking fees vary wildly by race and age, Americans stay loyal to their banks

Average Americans are sticking with their primary checking account provider for years and paying their bank or credit union a

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Visa acquires fintech start-up Plaid for $5.3bn

Plaid turns $310m in venture funding into a tidy $5bn profit for backers of 2013 fintech start-up

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Why Do 44% Of Millennials Bank With Bank Of America, Chase, And Wells Fargo? Mobile Banking

In a 2019 survey of US consumers. Cornerstone Advisors found that 44% of Millennials considered one of three megabanks their

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Not Yet Tipping Point, But…

For the first time, banks scored higher than credit unions in the American Customer Satisfaction Index (ACSI).

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Are Banks & Credit Unions Losing Out on Savings Apps?

Americans desperately need help saving money, and fintechs are stepping up with intuitive apps that make saving simple and automatic.

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The Changing State of Bank Board Strategic Planning

No matter how a bank board’s strategic planning role unfolds, the purpose of director involvement is well defined from a

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Why Have CUs Fallen Behind Banks on Service? Series Explores Reasons

For the first time in its history, University of Michigan’s American Consumer Satisfaction Index found credit unions finished behind banks in

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Online Account Opening Is Just The Beginning Of The Digital Experience

Five best practices for meeting expectations throughout members’ electronic interactions with your credit union

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Most popular tweets in fintech in November 2019: Top ten

7. Ron Shevlin shared an article written by him about Uber’s new division named Uber Money, which includes features such

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Four Snarky Performance Metrics Startups Can Use To Wow Investors

In the world of business, our longstanding adherence to GAAP (Grievously Archaic Accounting Principles) is giving way to SAAP (Startup

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Making Fintech Partnerships Work: Tips for Banking Providers

Financial institutions that see fintech partnership as a way of outsourcing digital innovation sadly cheat themselves and their partners.

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PNC Bank Counters ‘P2P War’ Speculation Over Its Venmo App Moves

The bank insists it’s a security, not a competitive, issue because many consumers do not realize the potential risks that

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The Real Story Behind The PNC-Venmo Clash

If Zelle banks do shut down access to Plaid in order to subvert Venmo, they may win the P2P battle,

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Holiday Sale from the Reporter’s Notebook

Here’s a quick run through a buffet of bite-size nuggets and other items from the reporter’s notebook.

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The Winners And Losers In Fintech In 2019

Observations from the Fintech Snark Tank

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7 things that will affect next stage of banking’s evolution

Fintech executives and bankers attending SourceMedia’s recent In|Vest West conference in San Francisco agreed: The competitive threat posed by fintechs

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In Marriage Between FIs, Fintechs, Here’s What Each Partner is Seeking from the Other

A new survey finds financial institutions and fintechs are “reasonably satisfied” with their overall relationships with each other, but there

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What Fintech Bubble? How To Find The Good Fintech Investments

The underlying question surrounding the bubble babble is whether the industry should be optimistic about fintech startup prospects.

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Contract Negotiations – ‘What You Don’t Know Can Hurt You’

Cornerstone Advisors Managing Director Ryan Rackley shares findings from a recent white paper, including the problem with auto-renewing.

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Cracking the code to a successful deposit campaign

Having a solid base of core deposits is the cornerstone for most credit unions’ operations. But gathering this funding is

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Banking-As-A-Service Model Extends Deposit Hunt to Fresh Markets

Branches don’t pay off like they used to for building deposits and loans, so why keep sinking more money into

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The 5 Debates That Will Shape Fintech In The 2020s

I’m putting a stake in the ground that these five debates will shape the 2020s and dictate how the other

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Apple card? Google checking account? What Big Tech brings to banking.

For all its status as home to world-leading tech companies, the United States is behind the curve in digital banking.

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Customer Service Becomes a Marketing Tool

Customers today no longer base their loyalty on price or product. Instead, how they feel after interacting with customer service

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Cracking the code to a successful deposit campaign

Having a solid base of core deposits is the cornerstone for most credit unions’ operations. But gathering this funding is

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Google, Checking Accounts, And The Emperor’s New Clothes

Response to Google’s recent “announcement” that it was launching a checking account was swift–and varied. Are the analyses correct? How

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Stash doles out 5 million ‘Stock-Back’ rewards

As cash back rewards become expected offerings among banks, Stash is offering customers fractional shares of stocks as purchase rewards

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Should ‘Fintech’ Fear Big Tech’s Push Into Banking?

All of a sudden, Big Tech is rushing into financial services. Should financial tech startups, or “fintechs,” fear the encroachment

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New Google Checking Accounts Threaten to Shake Up Banking Industry

Must your institution become a Google partner or become toast? And if you don’t join, will Google crush you in

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BMO rolls out photo-based autopay feature

Bank of Montreal is rolling out a new feature that allows customers to pay bills without having to log into

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How Google’s credit union partnership could shake up the industry

A new partnership between Google and Stanford Federal Credit Union could spur the industry to do some soul searching on

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How To Succeed As A Challenger Bank

Does a newly launched challenger bank have what it takes to succeed?

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Google makes a bid for banking, where other tech firms have flopped

Code-named Cache, the project is seen as an extension of Google Pay but persuading people to hand over their data

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So Much for Big Tech’s Banking Aspirations

Is it just me, or is Big Tech’s promised reinvention of traditional banking moving with the speed of my 1994

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Stanford Federal Credit Union CEO Speaks Out on Google Partnership

CU Times speaks with Stanford FCU’s CEO to discuss the thought process behind the decision to directly partner with Google.

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Goldman Stumbles on Path to Main Street With Apple Card Flap

A series of perceived missteps over its flagship Apple Card has introduced the first big test of whether the investment

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Why NCUA’s Harper wants credit unions to be regulated like banks

Todd Harper is following through on his desire to better align regulatory oversight of credit unions with that of banks.

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Are credit union business loans poised for problems?

Member business lending at credit unions remains strong, but with growth fluctuating and a potential economic downturn around the corner,

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Google Makes a Bid for Banking, Where Tech Firms Go to Stumble

Attempts to create tech-focused alternatives to traditional banking have struggled to be more than a niche product.

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New Card Projections Give Glimpse of the Future for Credit Unions

A payments expert wants CU executives to understand that “payments is likely the most common touchpoint they have with their

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Cornerstone Advisors’ ‘Financial Institution and Fintech Relationships’ Survey Sheds Light on Today’s Tech Issues

Cornerstone Advisors Senior Director Sam Kilmer and President/Partner Steve Williams joined the show to share findings from their latest survey/report:

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Banks shift focus in small business as loan growth slows

More community banks are adding deposit products and fee-generating services targeted at small businesses.

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North Texas Banks Consider Replacing ATMs With Video Tellers

They’re an economical route to expansion, but banks are proceeding with caution.

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What Should Banks Do With Their Branches?

We can do better than just coffee shops and hang out spots for Millennial gig economy workers.

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Despite lofty proposals, students and lenders still need each other

Lending institutions should welcome the opportunity to build relationships with these highly valuable customers.

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Artificial Intelligence Gets Real

No longer the stuff of science fiction, AI and machine learning technology are now in use at community banks of

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Open Banking Fintech Partnerships Required For Better Consumer Experiences

Traditional banks and credit unions are having a difficult time keeping up with the level of experience expected by today’s

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What Banking’s Future Looks Like to Wells Fargo’s Innovation Chief

AI applications should be a top priority for all financial institutions, but so should assessing the impact of platforms on

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The ‘Netflix of finance’: How MoneyLion is evolving its subscription offering

Personal finance, banking and investment platform MoneyLion is moving its monthly subscription fee to a rate similar to Netflix and

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Take Charge of Channels

Purposeful channel managers evaluate and enhance members’ experience and their credit unions’ ROI.

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The Strategies Banks Need For 2020 To 2025

Two big consulting firms recently published advice on what banks need to do in an economic downturn. With two exceptions,

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Reaching Millennials Through Student Loan Offerings

Partnering with an established online student loan provider can offer many of the same benefits as an acquisition.

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Syncing with start-ups

Recent research being conducted by organizational behavior professors at Stanford and Harvard points to a harsh truth about fintech partnerships.

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Are Fintech Startups More Ethical Than Banks?

The idea that fintech startups are more ethical than legacy banks is misguided.

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Credit Union Members Want Value, Not Fake, ‘Free’ Services

Consumers and credit union members want something of real value and they’re willing to pay for it.

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Should CUs fear Walmart and Capital One’s new card partnership?

A new venture from Capital One and Walmart could pose a threat to credit unions, but analysts are split on

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How ‘American Idol’ and Amazon impacted credit union operations

Today’s senior management must be tech savvy and assume responsibility for leading the way with new services.

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Bank-fintech partnerships are a necessity, not a fad

The fad might be over, but the imperative for banks to partner with fintechs is anything but.

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Bank/Fintech Partnerships: The Fad Is Over

Bank executives who think collaborating with partners is the best strategy to achieve digital transformation are going to be disappointed.

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Auto lenders brace for hit from ride-sharing services

A shift to paying for rides could cut into a car-buying market that is already in decline, and declining sales

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Why Can’t Banks Get Digital Account Opening Right?

If banks are failing at digital account opening, it’s not for lack of trying.

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Liquidity concerns force banks to get creative with deposit gathering

Low rates, increased competition and a need to court younger clients are forcing small banks to rethink their approach to

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Fighting financial fragmentation is all about relationships

Primary bank status in this stage of the digital age means something different than it did a decade ago—with consumers,

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Movencorp patents its personal finance technology

The road to differentiation among fintech startups entered a new phase this week: patenting technology to put a brand’s stamp

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Fintech: From Disruptors To Partner

Vetting, open platforms and influence in the strategic road map boost credit unions’ efforts to work with financial technology companies.

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How To Accessorize Your Bank Account

There’s a new fashion trend going on out there, but it might be one that’s hard to see–it’s people accessorizing

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Dry cleaning and car washes? All perks of the credit union concierge

A growing number of credit unions are realizing they can boost employee morale by offering concierge perks to staff.

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Could Apple become a bank? Here’s what the experts say

Ron Shevlin, Managing Director of Fintech Research at Cornerstone Advisors, thinks Apple won’t be a full-stack bank.

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Gig Economy Banking Is Booming (And Banks Are Missing The Boat)

Established banks are finally waking up to the opportunity to bank the gig economy. No wait, that’s not true. They’re

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Chime hit the 5 million account milestone – but still has a ways to go

While US neobank Chime recently surpassed the milestone of having issued 5 million FDIC-insured bank accounts, these numbers may be

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Turning 50: ATM evolves to meet consumer demand for more services

What once was a machine that just dispensed cash now can perform most of the functions of a bank teller.

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Why this credit union is taking innovation into its own hands

Credit unions are mostly outgunned when it comes to technology but some in the industry are getting creative to keep

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The Warning Signs Ahead For Chime

News of crossing the five million account mark–along with statements from Chime’s CEO–deserve some scrutiny

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‘Difficult Market Reality’ Facing The Movement

Looking to hire someone with “analyst” in their job title? Get ready to pay.

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Technology shelf life becoming shorter

As the speed of technological change increases, IT must become a trusted adviser to internal departments.

Read article

Enough With The ‘AI-First’ Hype!

Banks no more need an AI-first strategy in 2019 than they needed a COBOL-first strategy back in 1959.

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Beautiful design and functional innovation come to the physical card

The excitement around Apple Card has drawn the light to innovative physical card design.

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How to keep a closer eye on your bank’s contracts

Consultants bring specialized skill sets that can be valuable in areas where bank leaders don’t have experience, such as negotiating

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The New Top Of Wallet

How credit unions can maintain a role in the payments ecosystem amidst friends, frenemies and enemies.

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Still Standing: Mortgage Lessons From The Great Recession

Though most have recovered, credit unions still in the mortgage game won’t soon forget hard lessons learned during the housing

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Should You Use Credit Card Rewards to Fund a 529 College Savings Account?

Cards that offer college savings benefits can be an easy, convenient way to supplement your fund, but don’t rely solely

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Lenders welcome rush of refis, but it’s no cure-all

Mortgage refinancing activity is back from the dead thanks to declining interest rates. This is good news for banks and

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Dawn of the tech giants

The final straight of 2019 is upon us and most would agree it has been a transformative year for the

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Members Have Changed–Has Your CU?

It’s never been more important for credit unions to be able to sell digitally, says one analyst, who points out

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Checking accounts come with enticing rewards, but consumers should read the fine print

Some banks and credit unions are going above and beyond to reward new deposit account holders.

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Why Is Uber Hiring So Many Fintech People?

That Uber has aspirations to get into financial services should come as no surprise. After all, everyone and their mother

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Wanted: Fintech partners

In a few short years credit unions have gone from distrusting financial technology companies to looking for opportunities to partner

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RBC focuses on digital products as mobile adoption spikes

RBC CEO Dave McKay said the bank will continue to invest in new digital products like MyAdvisor, NOMI and Ampli.

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Solving the Community Bank Digital Gap

Community banks are facing tremendous competitive pressures from regional, national, and global banks

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Time To Stop Clinging To This Belief?

The checking account is no longer what it once was, asserts one analyst, who says they’re quickly morphing into “paycheck

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Silicon Valley Is Eating The Crumbs From The Banks’ Lunch

After making claims about fintech and Big Tech firms eating banks’ lunch, the Financial Times basically disproves its own assertion

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Credit and debit cards also undergo changes in the age of digital finance

As the credit and debit card markets have grown more competitive, many card distributors – from traditional banks to fintechs

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The Federal Reserve Is Too Late To The Real-Time Payments Party

Despite their public approval of the Fed’s decision to build a RTP system, community banks and credit unions must know,

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Apple Card Rollout Threatens Traditional Financial Institutions

The first product of a joint venture between one of planet’s most iconic brands and Wall Street giant Goldman Sachs

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Credit unions ready to protect their members as mega banks move in

Credit unions believe they will be able to compete because of their focus on member service and the collaborative nature

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Why 6 credit unions are partnering to access better payment solutions

As credit unions look to improve their technology on smaller budgets, one solution is to band together and pool assets.

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Green Dot seeks to stem the bleeding caused by new digital-only banks with Unlimited

To fight back the newfound competition, Green Dot is building its own digital-only banking brand with a look and feel

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The Fed enters the instant-payment fray

The Federal Reserve announced it’s building a real-time payment system that would let users instantly move money between bank accounts.

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Why Does Walmart Want A Cryptocurrency?

Despite grandiose claims to bank the unbanked, Walmart’s application for a cryptocurrency patent is mostly about one thing: Eliminating interchange.

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After The Capital One Leak: Can Anything Stop The Data Breaches?

Calls for more regulations–in particular, federal ones–ignore two realities.

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What’s driving the sudden spike in bank M&A

Sixteen deals, with a total value of more than $2.4 billion, have been announced since mid-July, marking the busiest two-week

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Why Fintech Startups Fail

Let me save you some time. The one reason fintech startups fail: They don’t make enough money.

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PayPal: 15m Venmo users engaged in ‘monetizable transactions’

The company is focusing its efforts to generate revenue from Venmo by taking use cases beyond casually paying friends for

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Europe is beating the US in fintech innovation, says Revolut’s Nikolay Storonsky

The US may be a more developed market for almost all areas of startups and tech, but not fintech.

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Zelle payment volumes jump by 57% year over year

While sending funds through Venmo is so common it’s a verb, bank-backed peer-to-peer payments tool Zelle is quickly picking up

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Umpqua’s Tinder-style banking app attracts 27k users

Umpqua’s Go-To mobile digital platform lets customers text their personal bankers.

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Finance myths traditional banks would rather have you believe

Fintech challengers are partnering with technology infrastructure partners, accelerating online commerce and the cashless economy faster than traditional banks.

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In need of deposits, credit unions push high-interest checking

These accounts can squeeze an institution’s net interest margin, so CUs offering them need the proper analytics to ensure they

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5 Habits that Put Financial Marketers into Strategic Roles

Bank and credit union marketing executives can improve their department’s standing (and their own) by better managing departmental time, working

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Why credit unions must plan for mergers that aren’t on the horizon yet

Many experts say institutions on both sides of the transaction – those merging and being acquired – should be discussing

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Branch Versus Digital Banking isn’t the Issue, Customer Experience is

If bank and credit union branches increasingly shift to an advisory role, can they deliver on that vision?

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Banks’ Inevitable Race To The Cloud

Three trends in banking will make a race to the cloud inevitable for banks.

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Why FinTech Companies Keep Launching Their Own Banking Products

Low interest rates can be good for housing and borrowing but terrible when it comes to preserving capital and growing

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Fintech’s AI plays matchmaker between banks and new markets

The company is building a marketplace designed to help banks, fintechs, telecommunications firms, retailers, ride-sharing services, grocery stores and many

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BofA: Zelle peer-to-peer transaction volume grows by 79%

Consumers who send money to family and friends are converting to digital peer-to-peer payments in droves, if Bank of America’s

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More Than Half of Bank Marketers Not Spending Enough Time on Strategy

A new report by banking and technology consulting firm Cornerstone Advisors sheds light on what influences Marketing’s role in a

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Digital Banking Hasn’t Nixed Checking Accounts, Just Heated Up the Fight

Adapting to Millennials may mean waiving more fees, but it’s cheaper than recruiting fresh accounts over and over again.

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First-Rate Mobile Apps Mean More to Consumers Than In-Person Banking

People are increasingly receptive to obtaining financial services from digital-only providers, including the big-tech firms.

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5 ways to accessorize your checking account for more benefits

Everybody has different priorities and needs and desires that they are trying to meet. The reality is that no one

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5 Pivotal Retail Banking Technology Trends for 2020 and Beyond

While not every institution will be impacted equally, collectively the trends point to where banking is headed.

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Digital Platforms Are Eating Banking

While the term “platform” is widely used as a technology construct, there is another use of the word–as a business

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7 tips for getting out of a bad vendor contract

When a seemingly sweet deal turns sour, it’s time to prepare an exit strategy. Here’s how to preserve essential business

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Vernon Hill’s back in New York, and the playbook looks familiar

Vernon Hill is back in New York, but there are big doubts about how he will fare this time around.

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Amazon’s Impending Invasion Of Banking

Fears of an Amazon “invasion” in financial services have reached a fever pitch. One Financial Brand article reported that banks

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JPMorgan Chase opens flagship New York branch ahead of nationwide expansion

The flagship space will also serve as a gathering place for after-hours community events and discussions called “Chase Chats.”

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More From Your Core

The need for additional features, value or connectivity may drive credit union core system evaluations.

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Credit unions shouldn’t count on a CECL delay

With the Federal Accounting Standards Board signaling last month that it may delay small institutions’ implementation date for a controversial

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The Solution To The Fintech IPO Shortage

The biggest opportunity in the world of banking–right now at least–is in changing the economics of the banks’ cost structure,

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Beware of Bank Branch Usage Myths

Most financial institutions need to determine whether they should invest more heavily in branch delivery, digital delivery, or both. Making

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Subscription-Based Banking: Is a Netflix Model the Future of Financial Services?

Using a service model patterned after Amazon Prime or Netflix may seem odd to many retail bankers, but challenger banks

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JPMorgan and BBVA are enhancing their fintech efforts

Incumbents partnering with and investing in fintechs is nothing new in the finance industry, and now two banking giants are

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Busting The Three Biggest Myths About Retail Branches in Banking

With traditional banking providers struggling to deliver a competitive digital solution, the entire industry must be wary of research overestimating

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What You Might Have Missed, Plus 3 Takeaways, From Finovate

Three Finovate takeaways, made consumable in half the time it would take to see even one demo session.

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Before You Switch Core Processing System

An optimization review can improve core utilization.

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The Challenges and Opportunities of Peer-to-peer Lending

As peer-to-peer lending grows in popularity and consumers increasingly have access to lenders outside of their local communities, what can

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Square Cash App Mobile Users Can Now Deposit Bitcoin

Some users of the Cash App, which is owned by payments company Square, can now deposit bitcoin, according to reports.

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CARD, a prepaid card startup, wants to build a banking platform off affinity marketing

Most banks approach personalization solely through the lens of digital experience. To CARD.com, however, personalization actually refers to the look

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Square Cash App Mobile Users Can Now Deposit Bitcoin

Users could previously buy, sell and transfer bitcoin through the app, which is available on both Android and iOS, but

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Liquidity issues? NCUA’s recent nonmember deposit proposal may help

A proposed rule from the National Credit Union Administration could help credit unions address looming liquidity problems.

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As credit unions consolidate, leagues ‘have no choice but to adapt’

Two state credit union league mergers this year could be a sign of things to come.

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How Rockland Trust is using an AI-based tool to grow sales

In the battle for customer loyalty with digital-first competitors, Rockland Trust has deployed an AI tool to boost its customer

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Truist Bank: Colossal Rebranding Misstep? Or Long-Term Winner?

The proposed new name for the BB&T and SunTrust combination is turning out to be more of a piñata than

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The 5 Keys To U.K. Digital Bank Monzo’s Success In The U.S.

The only people who want to see more banks in the US are banking industry pundits eager to prove that

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Analyst: Square Cash App Downloads Top Venmo’s

A new report shows that Square’s Cash App downloads increased by 2.2 million last month, while Venmo’s were up 1.7

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Breaking Banks Podcast #292: Financial Fitness

A Great podcast from the team at Breaking Banks – a show that explores the FinTech evolution and the disruption

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Square’s Cash app downloads exceed Venmo’s in May

The peer-to-peer payments race is now more than a duel between bank-backed Zelle and Paypal-owned Venmo.

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Poor Digital Sales Begins with Weak Bank Web Content

Having a slick digital account opening system doesn’t mean you can check ‘digital sales’ off your to-do list.

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Neobanks pressuring traditional retail bank models

Research from A.T. Kearney projects that 1 in 10 banks will disappear in the next five years across Europe, as

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The Fintech Fast-Follower Fallacy

If I had a nickel for every bank exec that told me their institution pursues a “fast-follower” strategy when it

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Could credit union consolidation finally be slowing?

It’s unclear whether a drop in credit union merger approvals in the first quarter means consolidation in the industry is

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Is BofA’s Surging Digital Assistant a Turning Point for Retail Banking?

More information is needed to see if the mobile app can handle more complex needs and nudge customer satisfaction noticeably

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JP Morgan’s 180 On Its Stand-Alone Digital Bank Underscores The Adoption Challenges Facing Crypto

The digital banking space faces many structural challenges, as there are very few profitable success stories in the space.

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Why Bank Deals Are on the Rise

Experts explain why Florida is a hotbed for credit union bank acquisitions and why more bank deals are on the

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Was Chase’s Digital-Only Bank Spinoff a Viable Strategy?

Was there a lack of internal support or are banks using digital-only offerings as a testing ground?

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Millennials Are Here For A Good Time — And A Long Time, Not Emojis

With all the talk about customer experience, banks need to make sure their product users are having a good time

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Why Chase decided to drop digital-banking app Finn

JPMorgan Chase‘s millennial-friendly digital banking app Finn is shutting down, just one year after it rolled out nationally.

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JP Morgan abandons its Finn digital bank project

News broke yesterday that JP Morgan Chase, the $350bn US banking goliath, has pulled the plug on its attempt to

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Why Did Chase Shut Down Finn?

According to estimates from Cornerstone Advisors, Finn managed to sign up just 47,000 customers since its inception.

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Souped-Up Tech: Digital Strategy In The Fintech Era

The rise of fintechs blurs the boundaries among buying, building or partnering for new solutions.

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Americans Need A ‘Fitbit’ Of Banking

A recent survey asked financial services executives about their organizations’ most important strategic priorities. The second most-frequently mentioned priority was

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Finastra sees small banks as a way to catch up in U.S. core tech

Trailing the big three core technology providers, U.K. fintech Finastra is launching several initiatives in an effort to win more

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FinovateSpring: It’s All In The Way You Communicate

In taking a quick glance at the winners of the coveted Best of Show awards at this year’s FinovateSpring in

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BankMobile Grows Through Partnership Marketing

BankMobile has the most customers of any mobile-only bank, according to Cornerstone Advisors. The bank reports 1.064 million active accounts,

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Questions abound about the value of net promoter scores

A number of articles have run in recent months questioning whether corporate enthusiasm for NPS has exceeded its actual utility.

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BankMobile Grows Through Partnership Marketing

BankMobile has the most customers of any mobile-only bank, according to Cornerstone Advisors. The bank reports 1.064 million active accounts,

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Are Digital Banks Struggling to Get Traction?

A new survey suggests that digital banks are not getting much traction yet but there is more to the story

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Despite Growth, Questions Remain with Challenger Bank Numbers

With hefty injections of cash and ballooning customer numbers, challenger banks are gunning for a greater share of incumbent banks’

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It’s Time To Retire The Net Promoter Score (And Here’s What To Replace It With)

It’s about time that someone has realized that the Net Promoter Score (NPS) is nothing more than management snake oil!

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Walmart Tops Starbucks, Amazon, and Uber for Mobile App Adoption Dominance

But a year later, Starbucks has lost its lead in terms of mobile app adoption. The new leader? Walmart.

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Americans Don’t Want A ‘Digital’ Bank

The great “disruption” of banks promised by the neobanks has not come to fruition. But that doesn’t mean there isn’t

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Big Credit Union Consolidations Trending Up

This emerging trend is expected to continue because of dynamic consumer expectations.

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Marketing Lessons From Chase Bank’s Twitter Blowup

Nation’s biggest bank sets off a Twitter explosion, suggesting people make their own coffee to save money. What can other

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Analyst Shoots Down Theory on Why More Consumers Aren’t Moving Accounts

A leading theory for why more bank customers aren’t moving to other institutions is being challenged by one analyst.

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The Coming Apple Credit Card Tsunami: Consumer Survey Finds Huge Demand For The New Card

According to the Wall Street Journal, this spring Apple and Goldman Sachs will start issuing a joint credit card paired

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After JPMorgan Twitter bungle, how should banks talk about personal finance?

When JPMorgan Chase found itself in hot water over a snarky tweet about savings that went viral, Dan Moran saw

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KeyBank’s Pearl Street branch relocating with new retail model

KeyBank is relocating its Pearl Street branch to provide holistic banking services to clients.

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Why People Don’t Switch Banks Anymore

The switching rate is down because money movement is so easy, not because large banks have made banking convenient.

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‘No silver bullet’

Attracting deposits is about more than raising rates.

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Step on it: Banks pressured to speed up merger integrations

Bank investors have been very skeptical of deals with big premiums and long earn-back periods, increasing the need for acquirers

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Keep The Card. Ditch The Contact.

The next big thing in wave-and-pay is here, and credit union adoption is surging as major issuers deploy the NFC

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A tale of two payment apps

Going out for dinner with friends can get pretty complicated for Martin Juvå. He lives in Brooklyn right now, but

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Are interactive teller machines the branch of the future?

Digital-first population expected to increase adoption rates and flatten costs

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How Artificial Intelligence is Shaping Fintech

Talking with MX Research for an article recently published in the Credit Union Times, Ron Shevlin, Head of Research for

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Consolidating Technology for a Merger of Equals

Mergers of equals are gaining in popularity, judging by the flurry of recently announced deals, but a number of tough

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T-Mobile gets into banking, offering 4% interest and no fees on its free checking account

T-Mobile on Thursday introduced a mobile checking account that offers an interest rate thousands of times higher than the national

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Countdown to Tax Day: Why You Shouldn’t Spend Your Refund

Many people treat tax returns almost like a bonus: as “extra” money. But a tax return isn’t an unexpected good

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Why Open Banking Won’t Work In The US

Goldman isn’t “shedding its trademark secrecy” and it couldn’t care less about the loyalty of computer-driven quant traders.

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Education Loans: A Relationship To Bank On

Education loans hold the key to lasting membership and greater engagement for credit unions and other community lenders.

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FinTech in Focus April 15, 2019

Should everyone else pack it up now that the best and brightest from Wall Street and Silicon Valley have teamed

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Opinion: Can Your Cybersecurity Be a Competitive Advantage?

Ron Shevlin’s recent article, “5 Cybersecurity Myths Banks Should Stop Believing,” raises a distinct question: can businesses use their cybersecurity

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Why Are More Credit Unions Buying Community Banks?

For one thing, it may be the fastest way to expand into new business lines that are more closely associated

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Cybersecurity myths that Banks don’t need to believe in

Financial institutions are investing huge sums on cybersecurity and to attain success, they need to stop believing in these myths.

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Grow Deposits And Have A Strong Payments Strategy

How can a credit union stay relevant as things change with checking, cards and digital—and among generations?

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5 Cybersecurity Myths Banks Should Stop Believing

Achieving cybersecurity success requires management and measurement—not just education.

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What the Cashless Debate Means for CUs

Plastic cards and mobile wallets may get the spotlight, but cash is still the most frequently used payment instrument.

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Why VyStar’s expansion is ‘like a football team playing on the road’

Two moves in the first quarter of this year have positioned Jacksonville, Fla.-based VyStar Credit Union for significant expansion, and

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How to deal with an online banking outage

If Twitter is testimony to our emotional state, a bank’s website and app suddenly going down is irksome at best

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Checkout Choices For Credit And Debit

Options to swipe, dip or tap to pay may tip steadily toward contactless with advanced security features.

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The New Way To Pay: Mobile Wallets And The Path To Credit Union Adoption

Processors do the back-end lift while credit unions focus on meeting a growing demand.

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How Much Do Banks Spend On Technology? (Hint: It Would Weigh 670 Tons In $100 Bills)

The megabanks are bigger – so of course they spend more on technology than smaller financial institutions.

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New Apple Card Has 3 Strikes Against It, Says Analyst

Apple CEO Tim Cook introduced the card by calling it the most “significant change in the credit card experience in

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Lattes and lending: How co-location is changing branch strategies

Spokane Federal Credit Union is in the process of building a branch that will share space with Revel 77, a

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Apple Announces Apple Card, A Credit Card Built Into Apple Wallet

Apple announced today a new credit card built right into Apple Wallet, drawing excitement from some and skepticism from others.

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The 5 Hottest Technologies In Banking

If you want to know which technologies are hot in banking, you should “follow the money.”

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The Underserved Unlikely To Embrace New JPMorgan Chase Account, Says Analyst

A new checking account JPMorgan Chase has launched aimed at low-income consumers will most likely be embraced by a different

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Omnichannel Banking: Essential Capability? Or Unrealistic Fantasy?

There’s consensus about what omnichannel means in banking, but not everyone thinks it’s important. And even it’s proponents don’t agree

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Chase’s Checkless Account Won’t Make a Dent in the Unbanked Ranks

Chase’s new offering may not do much to reduce the number of unbanked households in the US, but it still

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The Problem for Small-Town Banks: Technology Has Redefined Community

Technology has made it easy to move money, rendering geography meaningless.

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NCUA Dollars Reinvested Many Different Ways

Credit unions have returned more than $175-million to members in the form of 2018 year-end bonuses and rebates, but CUs

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Growth Or Recession? 4 Ways To Become Ambidextrous

Talent development can help you and your team members prepare for whatever lies ahead.

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Stash Raises $65 Million To Launch ‘Stock-Back’ Rewards

The reality of payment behavior today will limit Stash’s ability to become the “top-of-wallet” card.

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Big Bank Branch Closings: Are They Really That Bad For Low-Income Neighborhoods?

The big banks have been taking some grief recently for closing branches in low-income neighborhoods.

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How Many Millennials Want Digital-Only Banking?

This year, we forecast that 55.4 million millennials ages 23 to 38 will use digital banking. But, they’re not all

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Is The Apple + Goldman Sachs Alliance the First of More to Come?

Apple and Goldman Sachs have teamed up to offer a credit card in a deal that may foretell future pairings

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Are “Neobank” Startups a Threat to Big Banks? Not Yet.

While mobile banking startups might be perceived as a threat to larger banks, they still have yet to show they

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Scooch on over Affirm: JPM Chase enters purchasing financing market

JPM Chase is preparing to launch an option for cardholders to pay in installments for purchases over $500 and run

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Emerging Payments Issues to Consider

With all the hype around Zelle, should every credit union be jumping on board the rapidly growing P2P solution?

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JPMorgan Chase Enters a Hot Fintech Space: Point-Of-Sale (POS) Financing

Chase’s move into POS financing is driven by factors that many financial institutions appear to be overlooking.

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The good news about rising auto delinquencies

The good news about rising auto delinquencies – if there is any – is that it doesn’t appear to be

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Millennials, Mergers And Margins

If your credit union is looking to improve its leadership development programs or create an organization-wide succession plan, one place

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Mergers For Market Strength

In the current rate environment, mergers may take on more prominence as opportunities to address liquidity and revenue production challenges.

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How banks can follow Amazon’s strategy of constant connection

Consumers expect the constant availability of services through their computers, mobile devices and smart home technology. So it makes sense

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How Contact Centers Can Drive Sales at Banks and Credit Unions

Most contact centers in the financial industry don’t realize their full potential. Here’s how banking providers can put their contact

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Analyst Slams Brakes On Interpretation Of Recent Auto Loan Data

One analyst said it’s time to hit the brakes on some of the conclusions being drawn following the release of

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Have Traditional Checking Accounts Become Obsolete?

Consumers have many places to put their money, and can move it quickly out of traditional transaction accounts. This makes

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The SunTrust-BB&T Merger Could Be Bad News For Atlanta’s Economic Future

Days after SunTrust made its stunning announcement that it was merging with North Carolina-based BB&T and would move the combined

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Banks try new tools to learn what doesn’t click in digital

In trying to create an entirely digital experience, many banks have trouble pinpointing the moments that so frustrate customers they

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5 key developments in P2P adoption

Consumers are expressing an ever-increasing interest in making digital Person-to-Person payments to friends, families and even businesses for bills, shared

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Major Strategic Priorities for Banks and Credit Unions in 2019

Banks and credit unions have wildly different strategies with respect to both loan and deposit growth in the year ahead.

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The Biggest Threat To Banks Isn’t Fintech Or Big Tech–It’s The Government

The Big Tech threat is overstated, and the trust and Net Promoter Score (NPS) numbers are useless.

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Sorry Crypto Fans, But JPMorgan Chase’s JPM Coin Isn’t Cryptocurrency

The crypto world lit up on Valentine’s Day on the news that JPMorgan Chase is launching JPM Coin, the first

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Lenders: Lower Funding Costs by Attracting Student Loan Borrowers

Improved cost of funding control is an achievable goal for CUs with the help of student lending products.

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Does the Answer to POS Consumer Financing Lie in Bank-Fintech Collaboration?

Banks can either continue to see technology-driven disruptors as a threat, or take the high ground and create opportunities out

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Making Heads or Tails of Today’s Fintech

When it comes to talking to fintech, the conversation can go in myriad directions, which can be a little scary.

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Analysis Shows How Zelle, Venmo Compare; Offers Other Insights

A new analysis shows that during Q4 2018 Zelle processed $35 billion in P2P payments versus $19 billion for Venmo,

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Economic downturn could send boat lending adrift

Being able to make boat loans is partly limited by a CU’s geography and willingness to gain the expertise to

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Venmo Versus Zelle: Who’s Winning The P2P Payments War?

Zelle processed $122 billion in P2P payments in 2018, almost double Venmo’s $62 billion. So Zelle is winning the P2P

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The Lesson From Acorns And Stash

When Neobanks like Simple and Moven first appeared on the scene, they were heralded as “disruptors” with the potential to

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McGarvey on CU Technology: Podcast Episode 21 Ron Shevlin on ‘Is the Party Over?’

Cornerstone Advisors’ Ron Shevlin’s report on “What’s Going On in Banking 2019. Is the Party Over?” is out and he’s

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Will RV lending take a U-turn?

Credit unions may hit a few bumps with their recreational loan portfolios this year.

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8 Challenger Banks Traditional Institutions Should Worry About

An onslaught of so-called “challenger banks” continues to disrupt the competitive landscape in the financial services sector.

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The Budgetary ‘Generation Gap’

Many credit unions are facing an IT budget crisis as the result of being caught “in the middle of a

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Mobile Banking Technology Outlook For 2019

Artificial intelligence and open platforms are priorities for the new year.

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Will Robo-Advisors and Chatbots Eliminate the Need for Financial Literacy?

The cause of financial problems isn’t poor financial literacy–it’s poor financial behavior. But bad behavior is really just a symptom.

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Why this niche lender went DIY to build a sales app

EnerBank USA has built its business over the last 15 years by financing home improvement projects nationwide over the phone.

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Negotiating The What-Ifs Into Your Contracts

Credit unions can’t rely on standard boilerplate in vendor contracts.

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The New War for Deposits

CU experts believe growing deposits in 2019 will be difficult. “The level of competition on deposit rates and lack of

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Fostering a Culture of Cybersecurity Helps Credit Unions Defend Against Attack

A cyber-aware culture makes all employees accountable for cyber safety and soundness.

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Free checking, with no strings attached, is harder to find, especially among credit unions

Finding a free checking account with no conditions is getting harder.

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ATM Fraud: How to Fight Back

What can credit unions do to fight back against ATM skimming and shimming?

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It’s a platform planet. Can banks adapt to it?

Will BBVA’s open banking platform change the way bank products are created and marketed in the US?

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Fintech targets banks keen for out-of-market CRE loans

As more banks take the often risky step of expanding outside their traditional markets, especially through digital means, some fintechs

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Outside The Commercial Real Estate Box

Credit unions must learn to provide operations funding and expert advice if they want to become strategic business lenders.

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Unhappy new year? Credit union CEOs increasingly pessimistic about 2019

According to Cornerstone Advisors’ “What’s Going on in Banking 2019” report, optimism among credit union leaders has taken a nose

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Free Checking: The Biggest Lie In Banking

The new biggest lie isn’t something we say–it’s what banks say to us: “We offer free checking.”

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Marketplace Lending News Roundup – January 26, 2019

During the week I share the latest marketplace lending and fintech news on Twitter as it happens. Then every Saturday

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US banks and credit unions see 2019 as Trump slump

Coming into the new year, CEOs at mid-size banks and credit unions are less optimistic about the year ahead, according

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SchoolsFirst Federal Credit Union to add heft with big merger

Schools Financial Credit Union in Sacramento, Calif., will merge into SchoolsFirst Federal Credit Union in Santa Ana, Calif. The combined

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Corelation signs new clients for Keystone core system

Six small credit unions from across the US have recently signed with Corelation, a California-based core processing software provider, for

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Corporate CEOs increasingly worried about the economy

Small bank and credit union leaders express similar worries.

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Less Than Half of Credit Union Executives are Optimistic About 2019

Less than half of CU senior execs have an optimistic outlook for 2019, according to a new Cornerstone Advisors report

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Cornerstone Advisors 2018 Credit Union Performance Report Reveals Top Trends for CUs

Cornerstone Advisors Partner Erik Weikart shares the top financial services trends in the “2018 Credit Union Performance Report.”

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Cornerstone Advisors: Bank executives are decreasingly optimistic

Chief executive officers at mid-size banks and credit unions are decreasingly optimistic about the year ahead, according to What’s Going

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An Amazon Checking Account Could Displace $100 Billion In Bank Deposits (But It Won’t)

An Amazon as a service provider for banks’ technology and marketing needs is a real possibility.

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Most Banks Are Reluctant To Automate Using Artificial Intelligence

Robotic process automation is saving large banks a small fortune while also reducing the time it takes to service its

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5 Things You Probably Didn’t Know About Americans Who Hold Cryptocurrencies

As I write this, there are 2,530 different types of cryptocurrency with a market valuation of about $123 billion (half

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Cornerstone’s Ron Shevlin Asks ‘Is the Party Over?’ for FIs Based on 2019 Banking Report

Cornerstone Advisors Director of Research Ron Shevlin visited us on the show to share highlights of his latest and highly

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The Artificial Intelligence Gap Between Megabanks, Community Banks And Credit Unions

Claims regarding the impact of artificial intelligence (AI) on banking are getting out of control.

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Smaller Financial Firms Struggle To Match Big Bank Digital/Mobile Innovation

Mid-size and smaller bank and credit unions face strong competition from the big banks in digital development because they can’t

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Cornerstone Advisors’ Steve Williams Presents the 2018 GonzoBanker Awards

As usual, the 2018 GonzoBanker Awards is a stellar collection of both credit union and banking accolades: some fun, some

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Border patrol credit union caught in the middle of government shutdown

The prolonged partial government shutdown hits especially close to home for Cabrillo Credit Union in San Diego.

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Why more banks aren’t doing the robot

Of the dizzying number of technology options for bankers to consider, robotic process automation should be simpler than, say, artificial

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New Year, New Mobile App Trends

Here are four of the year’s biggest stories about the mobile user experience for credit unions, plus a few predictions

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Lending Startup Affirm to Test High-Interest Savings Accounts

Affirm is making good on its commitment to become a full-service bank.

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Online lender’s aim: Turn borrowers into depositors

Since 2012, the online lender Affirm has sought to chip away at credit cards’ dominance in consumer lending by offering

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Bank/Fintech Partnerships Will Be A Huge Disappointment In 2019

Not too long ago the prevailing mindset among banking industry pundits was that fintech startups would disrupt and displace incumbent

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Could Regulatory Clarity on Alternative Lending Hurt Bank-Fintech Partnerships?

Fintech lending is on the rise but under the microscope, too. A report from the U.S. Government Accountability Office released

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PenFed deal feeds bankers’ fears of unlimited credit union membership By

Pentagon Federal Credit Union, the nation’s third-largest credit union, kicked off 2019 with a unique expansion move — a merger

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PenFed’s latest expansion move sets off another banker battle

Pentagon Federal Credit Union, the nation’s third-largest CU, kicked off 2019 with a unique expansion move – a merger with

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Most Bank Website Content is ‘Inaccessible’ to Average Americans, Study Finds

A new study by software provider VisibleThread found that 58% of nearly 5,000 pages of website content for 50 U.S.

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The Robinhood Checking Account Was Doomed To Fail

The Robinhood checking account with a high-end 3% interest rate on account balances that a lot of people were tricked

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7 key IT investments for 2019 (and 3 going cold)

Technology investments are both soaring and falling as digital transformation grips enterprises of all types and sizes.

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Talent and technology top 2019 worry list

Hiring the right talent at a price you can afford is tricky in today’s tight labor market. Keeping up with

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New Cornerstone Advisors Offering Aims to Help Financial Institutions Improve Digital Servicing in Response to COVID-19 Delivery Shift

Banking executives need a detailed game plan right now to change the way their institutions sell and deliver digital services.

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NEW RESEARCH: While Mid-Size Banks Gain Efficiencies Through Scale, They Come Up Short on Delivery of Digital and Automated Services

Despite a “relentless focus” on deposit growth among mid-size banks in 2019, this goal has proven elusive for many institutions.

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NEW RESEARCH: Fintech Partnerships a Key Growth Strategy for Banks and Credit Unions in 2020

What’s Going On In Banking explores how senior execs from mid-size banks and credit unions are prioritizing their technology initiatives

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Cornerstone Advisors Launches Affiliate Software Company to Provide On-Demand Performance Benchmarks to Financial Institutions

Cornerstone Advisors announced today the formation of PeerMetrix®, a new company providing Performance Vault, a cloud-based platform designed to give

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Cornerstone Advisors’ Giving Program Delivers a Hefty Dose of Holiday Spirit to Charities, Team Members

Company Exceeds Goal of $1 Million in Charitable Contributions

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Optimism Declining Among Chief Execs at Community Banks and Credit Unions, New Study Finds

Outlook for 2019 Includes Challenges For Deposits, Emerging Technology, Fintech Partnerships

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Cornerstone Advisors Named Select Contract Negotiation Vendor for Pennsylvania Bankers Association

The PA Bankers Services Corporation (Services Corp.) adds Cornerstone Advisors to its Select Vendor program to provide contract negotiation services

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