What Other Banks Can Learn from BofA’s Erica

Chatbot deployment should be driven by real business needs and opportunities, not by an exploration of what AI can do.

Bank of America App

Merchant Mobile Apps: A Growing Threat To Banks’ Interchange Revenue

Increased consumer usage of merchant apps to make payments is bad for banks.

Are Banks Really Losing Business to Fintech Lenders?

Anyone can lend money–getting it back is the hard part. The first step is knowing who to lend it to in the first place.

Consumer Reports’ P2P Payments Ranking is Useless

Consumer Reports’ rating ignores how people use the services, and how they decide which one to use.

Will Smart Speakers Replace Smartphones?

Financial institutions need to pay attention to the adoption rate and usage patterns among smart speaker owners.

The Mobile Banking Features Consumers Want (But Don’t Have)

Think security and protection–not data and advice.

What’s the Business Case for Zelle?

Zelle is a hot topic among banks and credit unions these days. Is there a business case for offering the service?

Highlights (and Lowlights) From Finovate Spring 2018

There were some great moments at Finovate Spring 2018.

Are The Mobile Pays–Apple, Android, and Samsung–In Trouble?

Despite increase usage, fewer users would recommend the services to others.

Digital Lending Innovations

Digital lending innovations from European and Asian leaders like mBank, CaixaBank, ING Bank, and DBS.

How to Be a Twitter Star: Advice for Bank and Credit Union CEOs

The real question to address is whether or not it’s worth the effort to become a Twitter star.

Technology Considerations in Commercial Lending Transformations

Commercial lending initiatives must take user experience and data strategy into consideration.

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