Chatbot deployment should be driven by real business needs and opportunities, not by an exploration of what AI can do.
Increased consumer usage of merchant apps to make payments is bad for banks.
Anyone can lend money–getting it back is the hard part. The first step is knowing who to lend it to in the first place.
Consumer Reports’ rating ignores how people use the services, and how they decide which one to use.
Financial institutions need to pay attention to the adoption rate and usage patterns among smart speaker owners.
Think security and protection–not data and advice.
Zelle is a hot topic among banks and credit unions these days. Is there a business case for offering the service?
There were some great moments at Finovate Spring 2018.
Despite increase usage, fewer users would recommend the services to others.
Digital lending innovations from European and Asian leaders like mBank, CaixaBank, ING Bank, and DBS.
The real question to address is whether or not it’s worth the effort to become a Twitter star.
Commercial lending initiatives must take user experience and data strategy into consideration.