Zelle is a hot topic among banks and credit unions these days. Is there a business case for offering the service?
The So What? of the Fed’s 2017 survey on small business lending.
Forecasts don’t take into account factors like new retail models and demographics.
Despite increase usage, fewer users would recommend the services to others.
The gender differences in banking behaviors–particularly among Millennials–are striking.
European neobanks coming into the US market are looking at slim pickings.
FI’s business objectives for offering mobile banking services deserves some deeper scrutiny.
Low monthly fee is the most popular feature, but not everyone says that’s important.
Looking at checking account purchase consideration among Millennials, community-based FIs have reason for concern.
Don’t allocate marketing dollars based on time spent–look at trust and purchase influence.
Consumers’ attitudes and behaviors towards channels can be enlightening–or misleading.
Intention to refer is not as important as referral (and account growth) behavior.