Referral Performance Score: A New Metric to Replace Net Promoter Score

Intention to refer is not as important as referral (and account growth) behavior.

The New Competitive Dynamic: Financial Health

Improving financial health will become the new basis of competition in retail banking.

Deposit Displacement

There are forces hampering FIs’ efforts to keep up the recent pace of deposit growth.

Telling Your Brand Story

Three elements comprise an effective brand story. Does your FI’s brand have them?

Is AI-Driven Service Better Service?

Is artificial intelligence-driven service better service? How would we know?

Debunking the Fintech Failure Hype

The fintech you compete with today might be the vendor you buy from tomorrow.

The New Emerging Bank Consumer Segment

Will Boomers be the next emerging set of banking consumers?

Are You Future-Ready?

Try this before your next executive team meeting: Ask the exec team to rate the firm’s future-readiness.

Culture Change for Innovation

Too much of the focus around innovation is on idea creation, and not on idea execution.

The Platformification of Banking

Most FIs lack the skills to partner with fintechs. The “platformification” of banking will help.

Creating P2P Payment Revenue Opportunities

The key to driving P2P payments growth—and revenue—is addressing specific P2P use cases.

Incorporating P2P Lending Practices

FIs can improve loan market share by creating a community of lenders and borrowers–just like P2P lenders.

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