The deals are about vertical integration and business model change (and conflict).
The bottom line results of customer journey mapping have been overstated.
Anyone can lend money–getting it back is the hard part. The first step is knowing who to lend it to in the first place.
Megabanks’ patent activity should scare the pants off mid-size banks and credit unions.
Consumer Reports’ rating ignores how people use the services, and how they decide which one to use.
A look into the consumer data, payments, lending, and regulatory sandbox sections.
Calculate your Marketing Intensity Ratio to better assess marketing performance.
Creating a culture of innovation starts with taking stock of today’s culture.
Credit union members think their checking accounts are a great value. So what?
Millennials want services like cell phone damage protection from banks, And Amazon, of course.
Financial institutions need to pay attention to the adoption rate and usage patterns among smart speaker owners.