Ron Shevlin

My NewsPress

Zillow and Credit Karma Move Deeper Into Mortgages

The deals are about vertical integration and business model change (and conflict).

Six Steps to Better Customer Journey Mapping

The bottom line results of customer journey mapping have been overstated.

Are Banks Really Losing Business to Fintech Lenders?

Anyone can lend money–getting it back is the hard part. The first step is knowing who to lend it to in the first place.

Bank Innovation and The Fast-Follower Fallacy

Megabanks’ patent activity should scare the pants off mid-size banks and credit unions.

Consumer Reports’ P2P Payments Ranking is Useless

Consumer Reports’ rating ignores how people use the services, and how they decide which one to use.

Highlights and Recommendations from the Treasury’s Report on Fintech

A look into the consumer data, payments, lending, and regulatory sandbox sections.

How Does Your Bank’s Marketing Performance Stack Up?

Calculate your Marketing Intensity Ratio to better assess marketing performance.

Fostering a Culture of Innovation

Creating a culture of innovation starts with taking stock of today’s culture.

Credit Union Checking Accounts Have Highest Value (But it Doesn’t Matter)

Credit union members think their checking accounts are a great value. So what?

Millennials Want Non-Financial Products From Banks and Credit Unions

Millennials want services like cell phone damage protection from banks, And Amazon, of course.

Will Smart Speakers Replace Smartphones?

Financial institutions need to pay attention to the adoption rate and usage patterns among smart speaker owners.

How Banks and Credit Unions Should Select Fintech Partners

Everybody wants to partner with fintech startups. But does anybody know how?