Quest for Video Teller ROI

This study from Cornerstone Advisors uncovers the business cases and rationale that went into the thinking of financial institutions that have deployed ITMs, the operational performance the technology has had and the deployment issues and challenges the FIs faced. Cornerstone’s ITM benchmarks come from a survey sample of 11 banks and credit unions with an average asset size of roughly $1.5 billion. The largest financial institution in the sample has $3.2 billion...

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